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Pacific German, Inc.

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,527 Reviews)
96
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
96
Net Promoter Score ®

Business Details

About

Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using Here at Pacific German, Inc., we are passionately dedicated to our customers’ complete satisfaction. We strive to provide the best service and experience in our ability. We utilize the most up to date and advanced tooling and technical resources, but that is only half of it. The knowledge and expertise our technicians possess in using these tools and equipment is far more proficient than any standard specialist repair shop. Our state-of-the-art Porsche, Volkswagen, Audi, Bentley, Lamborghini and BMW diagnostic scan tools enable us to perform the same accurate repairs, guided fault finding and module coding that in the past could only be carried out by expensive authorized dealerships. Our Master ASE certified technicians have the training and experience to diagnose your vehicle correctly and get the job done right… the first time! ...more

Categories
Auto Repair, Used Car Dealer, European Auto Repair
Contact
(949) 215-7717

Business Hours

Mon
8:00 AM - 6:30 PM
Tue
8:00 AM - 6:30 PM
Wed
8:00 AM - 6:30 PM
Thu
8:00 AM - 6:30 PM
Fri
8:00 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Pacific Time (Us & Canada)
23501 Commerce Center Drive Suite B Laguna Hills, CA 92653
Pacific German, Inc.'s Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,527 Reviews)

JA
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JAMES A.
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Trust
When looking for a professional relationship, it’s often difficult to establish and maintain a vital component in any relationship, which is trust.
At Pacific German I trust Shawn and his family without question. Over the last decade + I’ve found their professionalism, quality of service and fairness is second to none.

MW
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MICHAEL W.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Outstanding
My visor came off and I needed it replaced. The team at Pacific German had me in and out in 45 min. They were very efficient, well-informed, and pleasant to deal with. I will certainly take my car back for any additional work

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Great shop. Great service
The pacific German team was helpful and understand my concerns. they were able to quickly provide a resolution and the price was very reasonable. Definitively bringing my car back to them for service

MK
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MICHAEL K.
Laguna Niguel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
10
Who ask for anything more!
I had an exceptional experience at Pacific German, located in Laguna Hills! From the moment I walked in, the staff was friendly, knowledgeable, and genuinely eager to help. They took the time to explain the issues with my vehicle in a way that was easy to understand, without any pressure or upselling.
The service was prompt and thorough. Not only did they fix the problem efficiently, but they also went above and beyond by performing a complimentary check to ensure everything else was in top shape. The pricing was fair and transparent, with no hidden surprises.
It's rare to find a service shop that combines expertise, honesty, and excellent customer care, but Pacific German ticks all the boxes. I'll be returning for any future car needs and highly recommend them to anyone looking for trustworthy mechanics

MD
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MARIA D.
Laguna Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Accommodating Service
I texted Shawn post shop hours to schedule a service appointment and I received an email early morning to confirm my appointment that same day at 9:00am

Even though it was just an oil change, they were thorough with checking service lights
and honest with what needed to be done which was just an oil change!

CS
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COREY S.
Trabuco Canyon, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
10
Best auto shop
Pacific German is not your average car shop. They know their cars better than the dealerships do except you don't pay astronomical dealership prices. They have helped us make our dream cars possible!

PS
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Phil S.
Foothill Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
10
2010 VW CC
Pacific German has been keeping my car on the road for over 10 years. Great service, great mechanics and expertise.
Thank you -

AL
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Anna L.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
10
Pacific German – Truly German Precision on the Pacific Coast!
This place is impressively clean, well-maintained, and organized—just like you’d expect in Germany, but right here on the Pacific Coast. I had an oil change and service done on my Cayenne Turbo, and they used high-quality racing oil along with premium parts. The attention to detail and quality of work exceeded my expectations. I’m very pleased with their service and professionalism, and I’ll definitely be returning for future maintenance. Highly recommend!

GL
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GILLES L.
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2025
verified customerVerified Customer
10
Pacific German-Truly German Precision on the Pacific Coast
Pacific German – Truly German Precision on the Pacific Coast!

This place is impressively clean, well-maintained, and organized—just like you’d expect in Germany, but right here on the Pacific Coast. I had an oil change and service done on my Cayenne Turbo, and they used high-quality racing oil along with premium parts. The attention to detail and quality of work exceeded my expectations. I’m very pleased with their service and professionalism, and I’ll definitely be returning for future maintenance. Highly recommend!

Verified Customer
Dana Point, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Excellent experience, service was completed right on time with excellent care!
The car’s service was completed right on time. Elizabeth provided an accurate estimate and is always helpful and knowledgeable.

KE
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KATRINA E.
San Juan Capistrano, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2025
verified customerVerified Customer
10
First visit - will return
Took Audi Q5 in to replace the drive belt and they carried out a full inspection with photos which led to more work being required. However would rather stay ahead of potential issues and feel confident on the road. Thank you

HM
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Hugh M.
Huntington Beach, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2025
10
Another Fantastic Service Experience
I wanted a little more mid range acceleration from my 2014 Cayman S. I chose to go with a mild tune and an intake kit to help the motor breathe more freely Shawn & Tyler both recommended the best solution to fit my aggressive driving style. I was concerned about an issue with higher oil/water temps from the previous weekend. The team assured me that the car showed no signs of any issues. Service was performed quickly and I was able to rip the hills for the weekend. Cayman has now taken on a new personality. Oil/water temps have dropped as well. I will be back again for general service and tires when I wear them out from the increased speeds. Thanks again for you outstanding work.

TD
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Tola D.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
10
highly recommended
I'm glad I found such a good workshop. They have a lot of experience and always respond very quickly. Highly recommended.

CA
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CHRISTOPHER A.
Lancaster, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Calibration no else could do
So I came here by a recommendation of a friend saying they’re good with programmings. And yes they have scan tools not other places have. Dealer level with the experience. Keep in mind I went to a dealer and they could not do the calibration I wanted. So to go from checking other German shops and even Audi dealer this shop really did it and fast. Even the customer service was A1!

AH
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AARON H.
Ladera Ranch, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
Great service, clean shop
Pacific German has been taking care of my two cars for about a year now. They've been able to do all of the regular maintenance, some upgrades like a trailer hitch, as well as track down and fix some tricky issues.

They were able to confirm the existence of one issue in particular that the dealer said 'didn't exist', and referred me to a more competent dealer to get it fixed under warranty.

Their prices are super fair when compared to the dealer, and they'll take their time with the car to make sure things are diagnosed and repaired properly. They communicate clearly and concisely, and have never tried the 'upsell' of unnecessary services like a dealer would.

Their lounge is clean and comfortable, and my kids like looking at some of the cool cars hanging around when we come to pick up or drop ours off.
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