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My Mechanic Maintenance & Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,152 Reviews)
94
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

About

In 1999 Billy and his family moved to Tucson, AZ. over the next couple years you could find Billy doing the occasional brake job or tune-up; for a friend at their house, while also working as a full time technician at local automotive shops in town. During this time Billy continued honing his craft, building up his tools and equipment In 1999 Billy and his family moved to Tucson, AZ. over the next couple years you could find Billy doing the occasional brake job or tune-up; for a friend at their house, while also working as a full time technician at local automotive shops in town. During this time Billy continued honing his craft, building up his tools and equipment base so that when the time was right he would be ready to open his own automotive repair shop. My Mechanic was established in 2008 thanks in part from the support of Billy and Dena’s family and friends. ...more

Categories
Auto Maintenance, Car Maintenance, Oil Change
Contact
(520) 904-8551

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Arizona
4039 N Romero Rd Tucson, AZ 85705
My Mechanic Maintenance & Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,152 Reviews)

JG
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JUDY G.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2022
verified customerVerified Customer
10
Professional, Skilled, Honest
My Mechanic personnel are professional and knowledgeable. They are honest and treat customers like family.

Verified Customer
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Jerkiness when hitting the brakes
I am recently widowed and they explained things to me so I could understand. I had several options with my car, I asked the mechanic if it were your car, what would you do? They treated me with such respect. I have found the place I will always take my car to have it worked on. Thank you !!

GD
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GRANT D.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2022
verified customerVerified Customer
10
Battery problems
The past few days my vehicle was slow to start, thought it might be the battery about to give out on me. Called, and they fit me in, confirmed my suspicion, replaced my battery and had me back on the road in no time. As always, excellent service!

JS
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JEFF S.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2022
verified customerVerified Customer
10
Painless
My battery on my car died. I called My Mechanic and told me to bring it in right away and they would squeeze me in and take care of it. They know that I need my vehicle for work. I got a jump start and drove it there. They quickly replaced it and informed me that it was still under warranty. No charge and I was on my way. Thanks My Mechanic!!!!!

JM
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JAY M.
Tucson, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2022
verified customerVerified Customer
1
Took my car in for a trip inspection and 3 miles later after I left my engine blew…. All I got back was a bottle of water and a smile.
I took my car in for a trip inspection because I told you guys I was about to drive to Oregon. You lost my keys for over an hour and when I finally got it back you guys gave me a bottled water and said sorry. 3 miles down the road my engine blew and I lost my car. Before I left I asked if I needed an oil change you guys said “no” after the engine blew I checked my oil and it was at the empty/refill line. You guys said it’s fine you could’ve driven to Oregon with that low oil… You guys didn’t even offer to refund my $50 bucks for my trip inspection cost. Then the mechanic said “it was probably that squeaky sound you said the steering wheel was making when you would turn”. I will never take another car there again and won’t ever refer anyone there again. You added insult to injury abs didn’t seem to give a shot that I lost my entire vehicle. 2 months before that we brought or Prius there to have new headlights put in. Now one of the headlights doesn’t turn on half the time… wtf you guys that’s not good service… I waited in writing a review for a while but you guys kept emailing me asking for honest feedback… there it is

RM
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RALPH SENIOR M.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2022
verified customerVerified Customer
10
Excellent Service
Best place to take your vehicles. I would not go anywhere else. All the mechanics are top notch. They treat you like family. Front desk Franklin is the best. Thanks again to My Mechanics.

AS
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ANGELA S.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
verified customerVerified Customer
10
Very professional and Honest
Brought my 2008 RR in for a 100k tune up and they did an amazing job. Called me and told me that all things looked great and the car was well taken care of. I have been bringing my cars here for over a year and they never disappoint. They are honest, have fair pricing, and are “good people”. I never dread brining cars into their shop. All the employees are kind and friendly.

CS
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CHERYL S.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
10
Work Completed
My maintenance work was performed for the quoted price and was done on time. Found another part that needs replacing, will have that gone next week.

AH
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ASHLEY H.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2022
verified customerVerified Customer
10
Most honest shop in town
I wouldn’t take my car anywhere else!
Only mechanic shop where I’ve never felt oversold. Honest, trustworthy, reliable.

BG
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BONNIE G.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2022
verified customerVerified Customer
10
As every other single time, this place rocks it
I love My Mechanic, every time I go there thinking its going to be 100s of dollars, their honesty shines thru and they never upsell something. Honestly is definitely how this mechanic shop is run. Always glad to see you guys!
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/24/2022 07:07 AM

What a great review. We can't thank you enough for choosing us to be your Mechanic. Thank you for taking the time to let others know how we do business.
All of us at My Mechanic.


MB
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MEL B.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
A/C Service and Repair
I am so grateful to the team at My Mechanic! I didn't think my AC would ever work again and they repaired it to where it's better than when I first purchased the car. Everyone in the shop is so kind and professional, I can't recommend them enough. They go above and beyond to take care of their customers. Truly a gem in the Tucson community. Thank you!
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/21/2022 07:11 AM

From all of us at Driving Forward and My Mechanic, A big thank you for letting us get your AC up and running great.
Summer won't be so unbearable now.
Billy Dena and the team.


TP
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TRINA P.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2022
verified customerVerified Customer
10
Work on my brakes
They are friendly, professional and took care of the work that had to be done. They let me know exactly what needed to be taken care of.
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/20/2022 10:26 AM

Thank you for the review Trina, I hope we got you taken care of.
Billy and the My Mechanic team.


JM
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JEFF M.
Tucson, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2022
verified customerVerified Customer
10
Amazing again!
Great service as usual!
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/17/2022 01:15 PM

It's always great having you in the shop, your great energy gives everyone a boost including the other customers that are there. 
Billy My Mechanic


CS
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CHAD S.
Tucson, AZ
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/13/2022
verified customerVerified Customer
0
Quick service but seemed expensive
$1200 for brakes and rotors seemee expensive. Went elsewhere after $45 fee for an estimate. Brakemaster is free estimates.
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/13/2022 08:52 PM

I'm very sorry our service wasnt for you. We are not brake masters..We are not a Big box store. We offer high quality products at a fair price. I want to welcome your family to Tucson, I wish you the best in your endeavors. Thank you for the opportunity to serve you. 
Billy ,My Mechanic


AM
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A.J. M.
Marana, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2022
verified customerVerified Customer
10
Great shop!
Billy and staff are excellent! The shop has grown a lot in the last 5 years and no doubt is due to, the hard work and dedication to the customer and there vehicles needs. Will not go anywhere else if I can help it. Thanks guys!
Joe "Billy" G. from My Mechanic Maintenance & Repair responded on 06/10/2022 07:35 AM

Thank you for the great review AJ it was good to see you in the shop after a few years.I'm glad we could help get that wheel bearing taken care of for you. if you need anything else you know where we're at. Thank you very much. Billy and the team at My Mechanic.


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