Service Department's Reviews

4.7

(2,863 Reviews)

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Recent Reviews

EDWARD W.

Tucson, AZ

2022 Hyundai Santa Cruz

07/26/2025

Verified Customer

Category: Service

Service on Santa Fe

Just as expected

GUY M.

Tucson, AZ

2025 Hyundai Palisade

07/23/2025

Verified Customer

Category: Service

Spot On Service

I appreciated the pre-service communication, as well as the service manager's recommended actions, which provided an excellent and needed tune-up!

BONNIE S.

Tucson, AZ

2013 Hyundai Santa Fe

07/16/2025

Verified Customer

Category: Service

Excellent service

I recently had my vehicle serviced at Jim Click Eastside. As always, it was done correctly and the staff was friendly and professional. I trust Jim Click and will continue to take my vehicle there.

Verified Customer

Green Valley, AZ

2016 Hyundai Tucson

07/06/2025

Verified Customer

Category: Service

Service review

First, the team at Hyundai, together, would have made this experience five stars. Their effort in making sure that my daughter's vehicle was inspected and finally repaired was outstanding. I am grateful to Hyundai Motor Company, which stood by its warranty and replaced the faulty engine without much hassle. Again, five stars.

My reduction in the final star count is due to my daughter's initial service advisor, Zach. He did not return any phone calls or voicemails that we left for him. Other service advisors had to step in and complete forms and make adjustments to the car rental that my daughter had while her vehicle was being worked on. The only two times my daughter spoke to Zach were during drop-off and pick-up of the car. The only time I heard from Zach was when he called my cell phone to let me know that the vehicle was ready for pick-up. I understand that he may have been busy, but it would have been nice if he had at least returned one of the many phone calls and messages that were left for him.

RICHARD B.

Tucson, AZ

2014 Hyundai Equus

07/03/2025

Verified Customer

Category: Service

Car Buying & Service

Navigate Trump Tarriff's well.

EDWARD W.

Tucson, AZ

2020 Hyundai Accent

06/25/2025

Verified Customer

Category: Service

Always extremely satisfied!

Excellent service!

ELIZABETH G.

Tucson, AZ

2014 Hyundai Accent

06/25/2025

Verified Customer

Category: Service

Service

Very fast service. Did not notice they hadn’t given me a checklist till I got home. The car wash always bends my license plate all up and I have to ask them to straighten it as I’m no longer strong enough to do it myself

Gregory P.

Tubac, AZ

06/21/2025

Category: Service

Service Dept!

I'm very pleased with the responsiveness of the service department!

DIANNE L.

Tucson, AZ

2024 Hyundai Elantra Hybrid

06/17/2025

Verified Customer

Category: Service

Service at JC Hyundai East

It truly is a pleasure having my vehicle serviced at Jim Click Hyundai East. The service is fast and efficient. The personnel are exceptional, very welcoming and pleasant.

PAUL M.

Huachuca City, AZ

2024 Hyundai Palisade

06/12/2025

Verified Customer

Category: Service

New Service Manager is top notch!

I purchased my car approx 18 months ago. At the time the dealership service department was being renovated and some personel changes were taking place. On my 1st service I experienced some issues with service advisors and a bit of a mess in my engine bay. I had to schedule a follow up to get tge car re-serviced. A loaner was provided but it wasnt very clean, my advisor seemed clueless. I demanded to see the service manager. We spoke and come to find out he was just recently brought over from another Jim Click dealership to help organize the service team. He took charge - made things right and the most recent visit was my third - and the entire staff was on top of things. Service advisor greeted me we discussed my needs, he verified things were lined up to get them done, vehicle was washed for me, i checked under the hood and the car was spotless. I also want to note that every time ive visited, the housekeeper is on top of things - always busy working.. its great to see that having been a maintenance manager myself. I saw the new Service Manager , he invited me to his office to discuss my service- which was superior from start to finish. It is apparent that leadership makes all the difference. Staff is well trained in servicing the customer. Yes I am impressed with the change thats taken place at Jim Clock Hyundai Eastside.

LYLE D.

Tucson, AZ

2016 Hyundai Elantra GT

06/11/2025

Verified Customer

Category: Service

Passenger mirror dangerous issue.

Hello. My name is Lyle Deets and the service service advisor was great. But there is a warranty issue that I have been trying to get results even while my car was just there for a repair. I was traveling to Oregon and the glass mirror inside my passenger mirror started flopping I had to use duck tape to hold it in. I've mentioned this at least twice with no interest. I understand that partner's said that it needed to be checked out and would possibly be covered under my extended warranty I just had my car there for a repair and I once again mentioned the mirror without any interest. I feel this is dangerous. Please help me to finally get this fixed. Thank you. Lyle Deets...

Verified Customer

Tucson, AZ

2013 Hyundai Sonata

06/01/2025

Verified Customer

Category: Service

Unresponsive, slow, issues

I appreciate the new engine from Hyundai; however, the process was slow and the team was uncommunicative and non-responsive during the process. Phone calls unreturned; had to go in person to get information.
Immediately after getting the car back, ut began to overheat. Had to get a new cooling fan installed. I'm not claiming fault, but the timing was unfortunate.
Also, I was beset by offers to "buy" my car, which later turned out to be a ruse to try and get me to trade it in on a new vehicle.
Finally, I received a text from the "head of the service department" and expressed concerns, but didn't hear back.
All in all, I'm glad I got the car back with the engine replaced under warranty, but I suspect I might have had better overall service elsewhere. Nothing terrible, and nobody was actively rude, but once I shut down the sales pitch, I was made to feel like more of a nuisance than a customer. I also realize that factory recalls probably aren't your biggest money-maker; but again, the communication was lacking at many levels.

BENJAMIN F.

Tucson, AZ

2025 Hyundai Sonata Hybrid

05/27/2025

Verified Customer

Category: Service

Repair work

The dealer repaired my vehicle at their cost, even though Hyundai Corp said it was not a warranty issue. My satisfaction was paramount. And their professionalism and courtesy was second to none.

FREDERICK V.

Tucson, AZ

2017 Hyundai Santa Fe Sport

05/21/2025

Verified Customer

Category: Service

Great 👍job

Outstanding personal 8
Really new his craft

ANTHONY S.

Tucson, AZ

2017 Hyundai Tucson

05/11/2025

Verified Customer

Category: Service

Disappointing Outcome

The car repair provider failed to effectively notate a specific major engine issue articulated to them upon initial online information collection, again upon receiving the car at the dealership, and again during a conversation with the customer about the issue. Consequently, this major issue was not communicated to the insurer, therefore the insurer failed to review the issue (along with the claim of transmission failure diagnosed by the car repair location), causing the claim to be denied. The engine issue cost is significant and both the car repair location and the insurer failed to effectively communicate and evaluate the issue, leaving the customer with an unresolved major engine issue.

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