Hyundai Of Greeley is conveniently located in Greeley, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai Of Greeley’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Hyundai Of Greeley is conveniently located in Greeley, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hyundai Of Greeley’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
Barry I apologize your experience with the engine repair was not satisfactory. The engine failure you experienced has been a common issue recently, and during the time your vehicle had gotten towed in, we had a large amount of diagnosis and repair to do on vehicles with the same problem. This caused some delay in diagnosis having to push the car in and out of the shop along with the other engine jobs. I see that the approval of the repair was made 12/28/22 and your rental started 12/30/22. I understand your frustration waiting for the diagnosis after towing the vehicle in and getting a rental, however we have to follow the warranty guidelines provided by Hyundai in order to perform the repair under warranty on the engine. Due to the block damage, this diagnosis required us to submit a lot more data to Hyundai than usual, as we could not perform the standard engine test Hyundai has designed for this vehicle which is the recall you referenced. This includes multiple pictures, videos, as well as taking parts off of the engine and submitting that data to Hyundai, as well as Hyundai requesting additional items after those submissions.
I hope you also understand that the availability of parts to build the short block engine required for your vehicle caused delays as well, which us as the dealership have absolutely no control over.
Upon attempting to charge the battery twice with no success, I submitted a Prior Approval request for your battery to be covered by Hyundai under warranty, and was denied coverage as the vehicle is beyond the warranty coverage for that battery. I cannot authorize warranty if denied by Hyundai Warranty, unfortunately.
Thank you for always choosing Hyundai of Greeley to take care of your vehicles Al! I am pleased to see that you were satisfied with your most recent appointment and we look forward to many more.
Thank you for choosing our team to take care of your vehicle repairs!
David, I apologize you did not receive the top notch service you are used to from us in regards to scheduling and getting ahold of our staff! We have just ironed out the problem with our phone system, as we have gotten quite a few clients of ours letting us know they are not getting throught. We have resolved the phone call routing system, so the numbers for service will ring to the two advisors on duty going forward. You may now call 970-939-5240 and be confident you will get an advisor on the phone, or to our visual voicemail system.
We are working diligently to expand and grow so we have more room to accomodate our clients who prefer to wait for express service. I would like to extend an offer of a complimentary express service to you that you may use at any time in the future for the inconvenience you had with scheduling this visit. Please feel free to give me a call if you have any further questions!
Thank you for choosing our team over the years Matt! We look forward to seeing you throughout the future for a quick chat over coffee in the mornings before your service!
Thank you for always choosing Hyundai of Greeley to take care of your vehicle! We are pleased to see your visit was satisfactory and we look forward to the same in the future!
Thank you for choosing Hyundai of Greeley! We look forward to many more satisfactory appointments in the future!
Thank you for choosing Hyundai of Greeley to service your vehicle and keep it in tip top shape! I am pleased to see your appointment was satisfactory and we look forward to many more!
Thank you for always choosing Hyundai of Greeley to take care of your vehicle! We are happy to see that you were satisfied with your appointment and we look forward to seeing you throughout the future!
Thank you for choosing Hyundai of Greeley and providing us feedback to continue to provide you with the best service! I am pleased to see you were satisfied with your visit and we look forward to those in the future!
Thank you for choosing Hyundai of Greeley to service your vehicle and keep it in tip top shape! I am pleased to see that your appoinment was satisfactory and we look forward to seeing you again!
Thank you for choosing Hyundai of Greeley! I am pleased to see your appointment was satisfactory and we look forward to many more.
Thank you for choosing Hyundai of Greeley service to take care of your vehicle and keep it in tip top shape! I am pleased to see that you were satisfied with your recent service and we can look forward to seeing you in the future
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