Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help! Hertrich Hyundai of New Castle is your premier Hyundai dealership for the Wilmington and Newark area. We are located on South Dupont Highway in New Castle, DE. Come see us today and take care of all your vehicle needs. Our Service Technicians are ready and waiting to help!
DJ called me back and spewed a whole list of general maintenance work they were suggesting I have done. DJ told me that my car's symptoms (I had no "symptoms", just the cat converter diagnostic code) could be caused by any one of these issues: spark plugs, fuel injection cleaner, something about a throttle but I did not catch entire sentence because he was talking so fast, rear and front brakes (my mechanic just put new tires on my car and checked the brakes), cabin fuel filter (changed by my mechanic). Then reminding three times that he got this cat converter under warranty and saved me $2500. No, the cat is under warranty and I am entitled to have it repaired. I understand that service managers get commissions on the overall revenue of the service department. That's okay with me as well as recommending service.
During the conversation, DJ twice said "now, young lady here's some things you should know" (BTW I'm old enough to be DJ's grandma), talking so fast, talking over top of me, and when I called him on his poor phone etiquette, raising his voice, and saying "well, should I call you OLD lady".
I will not be coming back to this dealership for any reason or buying a Hyundai. Is this how Hyundai thanks me for my patronage?