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Hertrich Hyundai of New Castle

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Latest Reviews
LY
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Loretta Y.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/05/2025
0
Disrespectful demeanor
I brought my car in today because the check engine light has been coming on and my mechanic's diagnostic scanner indicated a catalytic converter problem. I...
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DB
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David B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2025
10
Excellent customer service
DJ and Tommy were excellent! Both were genuinely interested in helping. Transparent communication, quick diagnosis, clean comfortable waiting...
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AM
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Andrew M.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/30/2024
0
Typical dealer Bs
We corresponded ia email to establish a trade in value for my Honda Ridgeline at $24,500. After waiting several hours for “approval” the offered me $24,000...
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EB
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Eric B.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2024
0
Service department bad
Had 2017 Hyundai Elantra towed there two weeks ago and it took them two weeks just to get to the was told that I would be able to get a loaner which I never...
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KF
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K F.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2024
0
ABSOLUTE WORST SERVICE I have ever experienced in my entire life!!!
My vehicle was delivered to them on a Tuesday for a scheduled appointment. I kept calling and calling for 2 months and they weren’t able to give me updates,...
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