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Genesis Of Kalamazoo

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12 Reviews)
71
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
71
Net Promoter Score ®

Business Details

Contact
(269) 342-6600
No Business Hours Provided

Business Hours

* No Time Zone Provided
5622 W. Main Kalamazoo, MI 49009
Sales Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(12 Reviews)

JK
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James K.
Jackson, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
verified customerVerified Customer
10
Category: Sales
Beautiful Genesis
Couldn't be happier with my G70 decision or the purchase experience in Kalamazoo. Matt was great to work with.

SC
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Sandra C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Matt was great
Customer service all the way around was great. I really do appreciate all the help that was provided

TH
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Todd H.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
verified customerVerified Customer
8
Category: Sales
First luxury vehicle
This is my first luxury vehicle owned. The highest price of any thing I have had. More than just look its what's on the inside that makes the difference. The GV70 so far has not been disappointing. Maple Hill auto group is where I have bought my last three vehicles at. The service department has been great and Phil Lawrence has been the one to sale me all my cars. He has been great to work with, he sold us our first Hyundai at a good price, the second Hyundai at an incredible price. The Genesis gv70 he did his best but right now MSRP was the we could do. Nobody has stock in available and most other dealers are asking over msrp. But my experience at the dealership overall has been pretty good. I have recommended several friends and family to visit tbere and buy.

SW
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Sibei W.
Novi, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Jacob at Genesis of Kalamazoo is very professional and supportive. He never pushes for a deal but patiently answers all my questions on the vehicle and the pricing. The entire process with the Maple Hill Auto Group team was efficient and pleasing.

SG
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Stephen G.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2021
verified customerVerified Customer
10
Category: Sales
"No Muss, no Fuss"
Dealership was new, clean, easy to get to. Personnel were friendly, helpful, Knowledgable, and not pushy.
KEVIN J P. from Genesis Of Kalamazoo responded on 09/05/2021 11:20 AM

Wow what a great review!  Thanks for the awesome comments and we hope to continue our service with you for years to come.  Thanks for you business!


JL
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Jon L.
Charlevoix, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021
verified customerVerified Customer
Category: Sales
Nice people
veryone was helpful during our purchase.
Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 08/02/2021 02:52 PM

Thank you for your purchase!  We appreciate the great review!!  We also appreciate the honest feedback and will try to work on a better process for having the cars online marked available or not-available although it is tough until a car is delivered but I will contact our online website service to see if we have options to make it more accurate.  Thank you again for your purchase and I know you'll enjoy your new Genesis!


MS
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Monika S.
Chesterton, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2021
verified customerVerified Customer
Category: Sales
Great Genesis dealer worth driving 100 miles one way
Great people there, through internet, email, phone calls and in person. They don’t even try to take advantage of you, sell the red-hot GV70 for MSRP and even let you test drive it. We went to 3 other dealerships in IN and IL before and it was very different.
Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 08/02/2021 02:29 PM

Thank you so much for the review!  We appreciate the honesty and the great words as well as areas of opportunity!  We will reach out to our website people to work on getting our price module more accurate for customer's to see more inline payments.  We're glad to hear you enjoyed our dealership and look forward to taking care of your service and future sales needs!  Thank you again for your purchase!!


PM
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Patricia M.
Kalamazoo, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2021
verified customerVerified Customer
Category: Sales
Easiest transaction for buying a new car I’ve ever experienced!
I stopped in to look at a particular make of vehicle on the lot, went in to get some information and ended up a few days later with that beautiful new car in my garage. Phil L. was an excellent source of information, not pushy, extremely accommodating , the transaction went so smoothly. The paper work appointment was a breeze, again with a very friendly gentleman. I would definitely recommend this dealership.
Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 05/27/2021 07:23 AM

What a great review!  Genesis Kalamazoo appreciates all the kind words and hope we can continue making our relationship with you exceptional!  Thanks for your purchase!


TC
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Ted C.
Niles, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Sales
Great place to buy a car
Very happy with Genesis of Kalamazoo. Will definitely rely for back for future purchases.
Fantastic Staff:
Matt-Sales. Matt- Finance. Noah-Service
Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 05/27/2021 07:21 AM

Thank you Mr Curtis for your purchase and the great review!  We appreciate your business and we are looking forward to seeing you for your next Genesis soon!  Enjoy your new GV80!


NL
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Nathan L.
Elkhart, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
verified customerVerified Customer
Category: Sales
Second Genesis purchase
Purchased two Genesis in two years from Nick. Awesome service, I’ll be back.
Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 03/29/2021 06:23 AM

Thanks for the great words Nate!  We always appreciate loyalty with our customer's and are happy you love the Genesis brand so much, what a great car and now SUV they make!

Thanks again Nathan!


VS
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Vilis S.
Lansing, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2021
verified customerVerified Customer
Category: Sales
WHAT ? I AM SPENDING 50,000 DOLLARS AND GET NO CELL PHONE CONTACT NUMBER
POOR CUSTOMER SERVICE, SALES PEOPLE ARE NOT ALLOWED TO USE CELL PHONE TECHNOLOGY
Not Recommended
KEVIN J P. from Genesis Of Kalamazoo responded on 03/23/2021 04:26 PM

Mr Schmidt unfortunately has had a rough time with communication.  It appears our business phones will not ring through for him to pick up so we have left messages for him to return.  As a company privacy policy we do not require our staff to use their personal cell phones to reach out to customers however we do offer an email and text system through our CRM.  Unfortunately Mr Schmidt has been frustrated with the communication via normal business options but has responded after virtually every email we sent but also encountered an issue with his bank wiring money for his purchase a few times.  I am hoping we can make Mr Schmidt a happy customer by utilizing our great service team to take care of him as he maintains his new vehicle with them over the next few years or however long he chooses to keep it.  I will follow up with him personally to see if we can help with smoothness of future communications with the dealership.


PB
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Patrick B.
Augusta, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/19/2021
verified customerVerified Customer
Category: Sales
KEVIN J P. from Genesis Of Kalamazoo responded on 03/23/2021 01:08 PM

Patrick started his searching with us on a different brand and ended up choosing the all new GV80.  We are greatful for the purchase and have reached out to make sure he is completely happy with his new Genesis and we hope to have a great and long relationship with him.  Thank you Patrick!


BG
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Bruce G.
Battle Creek, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2020
verified customerVerified Customer
Category: Sales
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