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Genesis Of Glenview

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(49 Reviews)
55
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average
55
Net Promoter Score ®

Business Details

Contact
(847) 729-0300
No Business Hours Provided

Business Hours

* Central Time (Us & Canada)
1620 Waukegan Road Glenview, IL 60025

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(847) 729-0300
No Business Hours Provided

Business Hours

* No Time Zone Provided
1620 Waukegan Road Glenview, IL 60025
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(49 Reviews)

EK
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ERIC K.
Golf, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/08/2025
verified customerVerified Customer
1
Category: Sales
Basic small repair under warranty
It was a basic fix to the gasoline tank lever that broke and for them to repair.
They scratched my car chipped the paint. I asked them to fix that. They said they will call me back to schedule and never did. Absolutely, unbelievable. This is not my experience other places
Genesis Consumer A. from Genesis Of Glenview responded on 02/12/2025 08:53 AM

Thank you for reaching out to Genesis Motor America. We are disappointed to hear about your retailer service experience and the challenges you’ve faced in receiving a call back from the retailer. We would like to better assist you and act as a liaison between our partnered retailer. We have escalated your concerns to one of our case managers to contact you today for further assistance. Thank you.

Genesis Consumer Affairs^mm


BJ
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BOURGEOIS J.
Libertyville, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2025
verified customerVerified Customer
10
Category: Sales
I enjoyed it
The staff was very kind.especially the service manager. (Terry?)
The waiting area was clean and comfortable. I appreciate that they provided a desk where I could work.

CT
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CHARLIE T.
River Forest, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2025
verified customerVerified Customer
9
Category: Sales
Much Better Service than Highland Park Genesis
Great service in Glenview. Everything was done to my satisfaction and in a timely manner.

I originally went to Genesis Highland Park for service. An oil change took 2 1/2 hours. They only had one mechanic working there and he was on his cell phone a lot of the time as I waited. They told me I needed new front brakes and rotors, but could not give me a total cost.

Genesis Glenview - Big yes!
Genesis Highland Park - Big no!

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
9
Category: Sales
Good Experience
My experience overall was good. I received help right away and it was a friendly encounter. However, the only negative comment was getting into the service area. A sign how to get inside the area would be helpful. But overall, my experience was very good.

Verified Customer
Glenview, IL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2024
verified customerVerified Customer
2
Category: Sales
Overall poor service eperience
One of the reasons I decided to lease genesis was because I was promised concierge service that comes with such a luxury vehicle purchase. I only had 3 total service appointments over the last two years and they were all less than satisfactory/not even average. The last one was the worst of all. It is probably too much to type here but long story short when I came to get my car it took them about 45 minutes to straighten out the charges which I shouldn't have been charged to begin with. And when it was all said and done I received a vehicle that wasn't even washed neither inside or outside (I used to lease from BMW and it was a standard part of their service. so I was expecting something similar). Not only was it not washed/cleaned it was returned to me with giant bird feces all over the vehicle and the driver side door/window. If I hadn't just waited 45 minutes for them to figure out the invoice situation I would have said something, but I was already running late and had to leave. I would have given 1 star, but the manger Richard did apologize for the mess up and called to follow up with me a few days later. I wish I could rate my experience higher, but I have a certain standard having dealt with BMW service for many years. If I choose to not get another Genesis it is not because I don't like the car, it is only because the service experience so far has been poor.

Verified Customer
Northbrook, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2024
verified customerVerified Customer
10
Category: Sales
Wonderful Team, Above & Beyond Service!
I had a recent maintenance visit plus fix for recall on my Genesis GV70. Terry went above and beyond in assisting me with scheduling an appointment to have the recall fixed asap. Thank you Terry and team for the seamless communication and speedy servicing! This is why I choose to come back to Genesis of Glenview time and time again.

Verified Customer
Chicago, IL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2024
verified customerVerified Customer
8
Category: Sales
Good Experience, Genesis Supply Chain Needs Help
Overall interactions with employees was fantastic. Was not happy with how long it took parts to be shipped to the shop. However, once parts arrived, repairs were done quickly.

MH
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MYONG H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2024
verified customerVerified Customer
10
Category: Sales
Thank
Professional!

TS
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TOM S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2024
verified customerVerified Customer
10
Category: Sales
Quick n easy
I highly recommend this dealership for service. I had a very pleasant experience. I will not hesitate to go back here for any needs.

HZ
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HAIDER Z.
Chicago, IL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2024
verified customerVerified Customer
5
Category: Sales
Cleanliness of the vehicle could have been a lot better.
Working with Richard was amazing. He was really attentive and communicative.

However, I was very disappointed with the cleanliness of my car when it was returned. There were water spots all over the paint, since it was not dried properly and the interior had fingerprints and light stains that I had to clean myself. Expected much better in this regard.

WS
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WILLIAM S.
Rockford, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2024
verified customerVerified Customer
10
Category: Sales
Friendly helpful thorough!
My car has had several problems with the differential, they worked over the course of four days to replace everything they needed to to make sure my car was in perfect working order upon return. Excellent service.

FK
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FLOYD K.
Glenview, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2024
verified customerVerified Customer
8
Category: Sales
Daylon
Having Daylon as my go to at the service department has made all the difference in the world. He makes my appointments and babies the whole process through. He is hard working, great to deal with, and just makes things so easy. He’s a real difference maker

JK
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JOEL K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2023
verified customerVerified Customer
10
Category: Sales
Great Experience
We had a great experience from setting up appointment to leadership on dropping off and picking up our car. They went up a beyond to make our service experience perfect.

Verified Customer
Park Ridge, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2023
verified customerVerified Customer
10
Category: Sales
Fast Service
Fast and friendly service. The facility and staff presented themselves in a very clean and professional manner. No concerns about leaving my car to them.

DM
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DAVID M.
South Bend, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2023
verified customerVerified Customer
10
Category: Sales
Great job
I was accommodated immediately. I was able to be serviced without hassle.
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