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Chapman Hyundai Scottsdale

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,962 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
155
Total ReScores
4.8
ReScore Average
81
Net Promoter Score ®

Business Details

About

Chapman Hyundai Scottsdale is located on North 89th Street in Scottsdale, AZ. Our Service Technicians are here to help with all of your vehicle repair and maintenance needs. Call us today to schedule your next visit. Chapman Hyundai Scottsdale is located on North 89th Street in Scottsdale, AZ. Our Service Technicians are here to help with all of your vehicle repair and maintenance needs. Call us today to schedule your next visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(480) 949-7600

Business Hours

Mon
7:00 AM - 6:30 PM
Tue
7:00 AM - 6:30 PM
Wed
7:00 AM - 6:30 PM
Thu
7:00 AM - 6:30 PM
Fri
7:00 AM - 6:30 PM
Sat
7:00 AM - 12:00 PM
Sun
closed
* Arizona
3600 N. 89th Street Scottsdale, AZ 85251
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,962 Reviews)

EE
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Edward E.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Recall Pocess
Amanda in service was great...quick and easy process
MELISSA P. from Chapman Hyundai Scottsdale responded on 04/05/2022 07:58 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


KS
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Kent S.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Good people
Would not go anywhere else for service on my Hyundai
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/31/2022 02:30 PM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


SS
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Stanley S.
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Absolutely fantastic and not a surprise!!!!
I think that every time I have visited Chapman Hyundai for service, it was a great experience!! Nick is fantastic he makes sure that my needs are met in a professional manor, this service is second to none. Always great!!!!!! That is why Instead of just getting service I bought my last car from Chapman!!!!
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/31/2022 12:25 PM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
60000 mile service
Josue was extremely helpful. He was able to get a goodwill repair done for me
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/28/2022 08:42 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


GC
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Glenn C.
San Diego, CA
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick summary – Professional Excellence.
As stated previously the experience from Chapman Hyundai was first rate from the first phone call to make the appointment, to the text and email reminders, to the professionalism of the service advisor and those I had interaction with at Chapman was first rate. It was much more like my Lexus dealership experiences.

Thank you for bringing back the professionalism and courtesy in these trying days.

Glenn C.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/28/2022 08:36 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Thumbs UP!
Was immediately relieved when drop-off and check-in was not a chaotic experience! Loved the ease in receiving clear communication about additional recommended services. I notice a huge difference in how well my car runs now and that makes me feel very proud to own a Hyundai and happy I chose to bring my car to Chapman Hyundai Scottsdale this time for maintenance service! I will be bringing it here from now on!
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/22/2022 08:02 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


PK
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Pamela K.
Sun Lakes, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Another Successful Service Experience
My service advisor Amanda Dell joined Chapman Hyundai's service department last year so I followed her over there because I trust her completely. I had my first service visit in November 2021 and was very impressed with the super clean premises, welcoming and comfortable waiting area, and great service. I returned in March for my second visit (important 90K service). I drove away with a happy smile on my face because my car actually felt like new!
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/21/2022 04:00 PM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


MH
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Mayra H.
Mesa, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
1st Oil Change
Love love my tucson sport!!! She told me she was ready for an oil change lol. Making the appointment was easy! Waiting area is amazing as always! The ice and coffee machine are awesome!! Feel so good knowing my car is getting the best service!!
Will always come here!!
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/21/2022 08:10 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


Verified Customer
Scottsdale, AZ
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Should be 3 stars
I scheduled a 60min visit. The women on the phone confirmed it would be 60minutes. I was stuck with a 90 minute spot that made me late for an appointment. I was not able to get additional information about a list of recommended repairs.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/18/2022 01:57 PM

Thank you for your review.  We appreciate your business and feedback.

we look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


Verified Customer
Phoenix, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Customer & Vehicle Service!
The folks at Chapman Hyundai have provided reliable & quick service for the past 6+ years. Everyone there is communicative, fair, & kind- and I never feel like I’m being sold more than my car truly needs. I very much trust them with my time, my money & my safety.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/14/2022 03:05 PM

Thank you for your review.  We appreciate your business your feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


RP
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Rawal P.
Fremont, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service done right
Had my palisade serviced. The navigation had to be updated and it was done in the time frame I was told it would be. Great staff.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/14/2022 08:33 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


KB
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Kathleen B.
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil change and air filter change
Lisa was the employee who greeted me when I drove into the service area. She was very pleasant, made my check in very easy.
When I picked up my vehicle after the service was completed.. Lisa came up to me at the service counter and took my payment… no waiting. I told Lisa that they have good coffee in the waiting area and she made me Hot Chocolate to add to the coffee.
Above and beyond being helpful.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/14/2022 08:29 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


Verified Customer
Scottsdale, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Nice surprise
I do not typically work with this dealership. I was dazzled by the photographs provided to support recommended repairs.
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/14/2022 08:23 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


RR
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Rodney R.
Gilbert, AZ
2021 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Express means quick
In and out in 1 hour with all completed and a washed car too!
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/11/2022 01:08 PM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale


DK
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Dominick K.
Tempe, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Awesome as always
I love this place. Friendly people and pretty easy and quick service
MELISSA P. from Chapman Hyundai Scottsdale responded on 03/11/2022 07:33 AM

Thank you for your review.  We appreciate your business and feedback.

We look forward to you returning in the future.

Sincerely,

Melissa Pierce
Customer Relations Manager
Chapman Hyundai of Scottsdale

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