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Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,742 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,742 Reviews)

DJ
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Dave J.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2025
verified customerVerified Customer
10
Great Service
Needed a new truck antenna installed after I lost mine getting it washed. Parts had to be brought up from Portland since apparently there's no local Toyota distributor in the area--which is a bit odd. Any rate, once the parts finally arrived truck was done and I can listen to tunes again. As usual, this is the only place I go to have people work on our vehicles. My wife's Avalon was in for a new battery following me picking up the Toyo Tacoma.

VM
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Valerie M.
Olympia, WA
Ford E-450 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
RV oil change change
Everyone was extremely friendly and helpful. Only change I’d like is their hours but I realize they have typical hours.
TJ S. from Bryan's Automotive responded on 07/02/2025 09:17 AM

Thank you Valerie!  We appreciate your positive feedback regarding your experience at Bryan's Automotive. It is gratifying to know that our team’s friendly and helpful demeanor had a positive impact on your visit. If there is anything further we can assist you with, please do not hesitate to reach out. 🌟🚗


JR
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Joe R.
Olympia, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/28/2025
verified customerVerified Customer
9
Replacement battery
Replaced my Ford Ranger's battery on 06/27/2025 thinking it would ameliorate my truck's starting problems.

Sad to say new battery hardly lit up dash or cabin lights. Hitting the starter does not even create the chatter noise a low battery makes when attempting to start the engine.

This is not meant to cast doubt on Byran's Automotive. They were very professional in prepping the new battery. I was diligent in installing it. I am still dead in the water for some other reason.
TJ S. from Bryan's Automotive responded on 06/30/2025 08:46 AM

Hi Joe!  Thank you for taking the time to provide your feedback regarding your recent experience with your Ford Ranger. We appreciate your acknowledgment of the professionalism displayed in our service. This situation can indeed be frustrating. It is important to determine whether the problem may lie elsewhere within the vehicle's electrical system or perhaps with the starter itself.  You brought a battery to us that we put on the charger and test.  The battery failed testing and you came to pick up a new battery to install at home. Please know that we take your concerns seriously and advise that you consider returning to have your vehicle thoroughly diagnosed. Our team would be pleased to assist you in identifying the root cause of the issue to ensure your Ford Ranger is operating optimally. 🚗⚙️ Your satisfaction is important to us, and we aim to resolve any problems you may be facing with your vehicle.


DL
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Dennis L.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Great Experience
I needed an inspection to satisfy a requirement for the rideshare company I drive for. I asked if there was a chance to expedite the inspection so I could get some work time in. They accommodated my request, and got me back on the road faster than I anticipated.
TJ S. from Bryan's Automotive responded on 06/30/2025 11:23 AM

Thank you Dennis! We appreciate you taking the time to share your positive experience with us. It is our priority to cater to the needs of our customers, especially when time is of the essence. We are pleased to hear that we could expedite your inspection and assist you in getting back to work promptly. Your satisfaction is paramount, and we remain committed to providing efficient and effective service to all our clients. 🚗✨


MB
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Mark B.
Olympia, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/27/2025
verified customerVerified Customer
9
great service!
Good friendly knowledgeable staff will doing all my automotive care though them.
Thanks again
TJ S. from Bryan's Automotive responded on 06/30/2025 01:28 PM

Thank you Mark!  We appreciate your feedback regarding your experience with our staff. It is gratifying to know that you found our team to be friendly and knowledgeable. Your trust in us for your automotive care is valued, and we are committed to maintaining a high standard of service to ensure your continued satisfaction. We look forward to serving you with all your automotive needs! 🚗✨


RA
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Robert A.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Brake work done well with no service charge. Only issue was having to wait an hour for a ride home.
Thanks for a good job
TJ S. from Bryan's Automotive responded on 06/26/2025 07:49 AM

Thank you Robert!! We appreciate your positive feedback regarding the service you received. It is always our objective to ensure that our customers are satisfied with the quality of work we provide. Your acknowledgment motivates our team to continue striving for excellence! 🚗✨


DH
Dave H.
Lacey, WA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
Honest and reliable.
Great knowledgeable and friendly staff. Recommended!👍
TJ S. from Bryan's Automotive responded on 06/26/2025 03:49 PM

Thank you Dave!! We sincerely appreciate your positive feedback regarding our knowledgeable and friendly staff. It is encouraging to hear that you had a satisfactory experience with our team. Your recommendation means a lot to us as we strive to maintain excellent service standards for our customers! 😊


JS
Jack S.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2025
verified customerVerified Customer
9
Truck repair
It took awhile but it finally was fixed. So far it’s running pretty good
TJ S. from Bryan's Automotive responded on 06/24/2025 01:20 PM

Thank you Jack! We appreciate your feedback regarding your recent experience with our services. It is encouraging to hear that your vehicle is now running well after the necessary repairs. We understand that timely service is crucial, and we strive to ensure that all repairs are conducted efficiently. Your patience during this process was greatly valued.  🛠️🚗


RT
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Ronnell T.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
I am very happy I found Bryan's automotive. I recently moved to Lacey/Olympia and needed a dependable automotive repair shop, and they are very good at servicing my vehicle!
Excellent automotive shop. I am pleased with their service every time.
TJ S. from Bryan's Automotive responded on 06/20/2025 04:56 PM

Thank you Ronnell!  We sincerely appreciate your positive feedback regarding your experiences at Bryan's Automotive! It is our priority to provide exceptional service, and we are happy to know that we have consistently met your expectations. 🛠️ Your support means a great deal to us, and we look forward to maintaining the high standards of service you have come to rely upon. Thank you for choosing us for your automotive needs! 🚗


MM
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Mark M.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Bryan's is a solid, local but fully-trained shop with great service
Great work with all of our family vehicles.
TJ S. from Bryan's Automotive responded on 06/20/2025 07:27 AM

Thank you Mark!  We appreciate your feedback regarding the service you received for your family vehicles. It is gratifying to know that our efforts in delivering quality automotive care have met your expectations. Our team remains dedicated to providing exceptional service, and your support reinforces our commitment to excellence! 🚗✨


BR
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Bob R.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
8
Excellent
Very pleased with your service. We will continue to bring our car in when we need maintenance.
TJ S. from Bryan's Automotive responded on 06/20/2025 11:37 AM

Thank you Bob!  We sincerely appreciate your positive feedback regarding our service. It is gratifying to know that you found our assistance satisfactory and that you have chosen to continue entrusting us with your vehicle maintenance. Your ongoing support is invaluable to us, and we are committed to maintaining the highest standards of service for you in the future. 🚗💨 Thank you for being a valued customer!


Verified Customer
Du Pont, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Great experience!
Very friendly staff. Turnaround time was great!! My vehicle was ready the next day. They kept me well informed and were transparent with the costs.
Highly recommend utilizing Bryan’s Automotive for any of your vehicle repair needs!
TJ S. from Bryan's Automotive responded on 06/20/2025 07:28 AM

We sincerely appreciate your positive feedback regarding your experience with our team at Bryan's Automotive! It is gratifying to know that our staff's friendliness, the efficient turnaround time, and our transparent communication met your expectations. 🚗 We prioritize keeping our customers informed throughout the process and are pleased that you received your vehicle in a timely manner. Your recommendation is truly valued, and we remain committed to providing the same high standard of service for all your future vehicle repair needs. Thank you for choosing us! 😊


JS
Jasmel S.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2025
verified customerVerified Customer
Category: Service
Jasmel said they always do a great job, great customer service.
Recommended
TJ S. from Bryan's Automotive responded on 06/13/2025 03:06 PM

Thank you Jasmel!  We appreciate your feedback regarding your experience with our services. I am happy to hear that you have consistently received excellent customer service and quality work from our team! We remain committed to upholding these standards and ensuring that every visit meets your expectations. Your support motivates us to continue providing the best service possible. 🌟🚗


SL
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Scott L.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Inspection service
I was provided with a thorough and detailed explanation of the service rendered. It was much appreciated and helpful.
TJ S. from Bryan's Automotive responded on 06/18/2025 07:33 AM

Thank you Scott!  We sincerely appreciate your feedback regarding your recent experience with us. It is our priority to ensure that our customers fully understand the services we provide. We are pleased to hear that our team was able to offer you a comprehensive and detailed explanation, as we strive to facilitate informed decisions concerning your vehicle. Your support is invaluable to us. 😊


LM
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Linda M.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Great Service
As always timely and complete service.
TJ S. from Bryan's Automotive responded on 06/12/2025 07:31 AM

Thank you Linda!  We sincerely appreciate your positive feedback regarding your recent experience with our services. It is our commitment to ensure that each visit is characterized by efficiency and thoroughness, and it is gratifying to know that we have met your expectations. Your continued support is greatly valued as we strive to maintain high standards in our service delivery. Thank you for choosing Bryan's Automotive for your automotive needs! 🚗✨

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