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Bryan's Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,726 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to
There are many Olympia auto repair shops and mechanics, but there is only one, Bryan’s Automotive.

Our team offers leading-edge diagnostics for prompt and thorough maintenance and repair on all vehicles using original equipment (OE) parts.

When you bring your vehicle to us, our service writers and technicians take the time to explain our work fully because every customer matters, and every car is important. Contact Bryan’s Automotive with any questions or drop by and see our shop in action.
...more

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(360) 493-8300

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
6940 Martin Way East Olympia, WA 98516
Bryan's Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,726 Reviews)

CM
Craig M.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2025
verified customerVerified Customer
10
Old car runs like new!
Quick, detailed, friendly…AND, the 20 yr old car runs great. Best service, fastest turn-around time I’ve experienced. ((No BS!)

CW
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Carson W.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Friendly, Informative, Honest
What more can you ask for from a mechanic? Will do more business here for sure.
TJ S. from Bryan's Automotive responded on 05/30/2025 07:47 AM

Thank you Carson!  We greatly appreciate your feedback regarding your recent experience with us. It is our commitment to provide exceptional service to all of our customers, and it is gratifying to know that we met your expectations. Your intention to return for future services is highly valued, and we look forward to the opportunity to assist you again. Thank you for choosing Bryan's Automotive! 🚗✨


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
9
Great service!
Friendly folks, quick and thorough service!
TJ S. from Bryan's Automotive responded on 05/27/2025 07:36 AM

We appreciate your positive feedback regarding your experience with our team! It is great to know that you found our staff to be friendly and that the service provided was both quick and thorough. 🚗💨 We strive to ensure that all our customers receive efficient and satisfactory service, and your comments affirm our commitment to excellence. Your support is invaluable to us!  Thank you for choosing Bryan's Automotive!


DH
Dave H.
Lacey, WA
Mazda 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Caring and knowledgeable staff.
Always satisfied with the work they do.
TJ S. from Bryan's Automotive responded on 06/02/2025 03:46 PM

We sincerely appreciate your continued trust in our services Dave! It is gratifying to know that you are consistently satisfied with the quality of work we provide. Your feedback motivates our team to maintain high standards and deliver excellence in automotive care! 🚗🔧


PF
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Patricia F.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
As always excellent service.
The team at Bryan's always provide excellent efficient service. They keep me informed when service needs to be scheduled.
TJ S. from Bryan's Automotive responded on 05/23/2025 08:48 AM

Thank you Patricia! We appreciate your positive feedback regarding your experiences at Bryan's Automotive. It is gratifying to know that our team consistently delivers efficient service and maintains open communication regarding the scheduling of your vehicle's service needs. Your satisfaction is paramount to us, and we are dedicated to providing the highest level of service. Thank you for choosing Bryan's Automotive for your automotive needs! 🚗✨


ST
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Sean T.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2025
verified customerVerified Customer
10
Very friendly, and fast
This shop is pretty great shop. The two people in the front desk area are very friendly, the atmosphere when first walking into the shop is very welcoming. And to whoever the mechanic is, they were very quick with my vehicle! Thank you to them!
TJ S. from Bryan's Automotive responded on 06/02/2025 03:44 PM

Thank you for your wonderful review Sean! It's great to hear that you had a great experience at Bryan’s Automotive. Our front desk team takes pride in creating a welcoming atmosphere, and our mechanics work hard to provide fast and efficient service. We’ll be sure to pass along your appreciation to them! We look forward to serving you again in the future.


MF
Mike F.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
10
AC Quirk
I needed my AC recharged, Bryan's Automotive got it done quickly.
TJ S. from Bryan's Automotive responded on 05/08/2025 10:49 AM

Thank you Mike!!  We appreciate your feedback regarding your recent experience with Bryan's Automotive. It is gratifying to know that our team was able to efficiently address your AC recharge needs in a timely manner. 😊 Your satisfaction is important to us, and we remain committed to providing quality service. Should you require any further assistance in the future, we are here to help. 🚗


Verified Customer
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
9
Great service.
service just like it suppose to be. GREAT
Done on time with expertise.
TJ S. from Bryan's Automotive responded on 05/08/2025 10:50 AM

We appreciate your feedback regarding your recent experience with our services. It is great to know that you found our service to meet your expectations, and that our team's expertise contributed to timely completion. Ensuring quality service is a priority for us, and your acknowledgment serves as a motivation for our dedicated staff to continue performing at their best. Your support underscores our commitment to excellence. 🚗✨


TM
Tessa M.
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2025
verified customerVerified Customer
Category: Service
Tessa said they are great.
Recommended
TJ S. from Bryan's Automotive responded on 05/08/2025 01:35 PM

Thank you Tessa!! We are glad to hear that you found our services to be exceptional. Your positive feedback is immensely valued and serves as a motivation for our team to maintain high standards. We remain dedicated to providing a great experience for our customers. Thank you for your support! 🚗✨


TH
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Todd H.
Tenino, WA
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Mystery electrical issue
Our work truck had developed some mysterious electrical problems. We took it in several times to the brake shop and our diesel mechanic. We had two sets of front brakes that failed prematurely over less than two years. Very expensive. Bryan’s was able to diagnose the faulty switch and replace. Probably should have brought it here sooner. At least it is now working properly
TJ S. from Bryan's Automotive responded on 05/07/2025 07:25 AM

Thank you Todd!  We sincerely appreciate your positive feedback regarding your experience with us! It is encouraging to know that we were able to accurately diagnose the electrical issues affecting your work truck and resolve the problem efficiently. Understanding how critical reliable equipment is for your business, we are pleased to have provided a solution that addressed the underlying issue. Your insights about the previous attempts for repairs highlight the importance of thorough diagnosis and the expertise we strive to offer. Your satisfaction is our priority.  Thank you for choosing Bryan's Automotive! 🚛✨


Verified Customer
Ferndale, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2025
verified customerVerified Customer
0
Treated like I know nothing
After giving an explanation of issues with the truck as a good place to start. Kevin informed me that rear brakes don’t pulsate. He was wrong after I insisted that it was the case. He then went and actually checked and it was what I thought. Never talk down to people you don’t know. They may know more than you. After this I will know longer be using Bryan’s automotive.
TJ S. from Bryan's Automotive responded on 05/07/2025 08:17 AM

We appreciate you taking the time to provide your feedback regarding your recent experience. It is concerning to learn about the communication issues you encountered during your visit. We strive for a level of professionalism that acknowledges the knowledge and concerns of all our customers. It is unfortunate that your experience did not reflect this standard, and we take your feedback seriously. We understand the importance of accurate assessments in automotive repair and the potential impact on customer trust. Your comments will be reviewed internally to ensure our team continues to promote a collaborative atmosphere with our clients. We value your insights and take them to heart as we seek to improve our services further in the future.


GJ
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Gloria J.
Olympia, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
My review
Excellent & friendly customer service.
TJ S. from Bryan's Automotive responded on 04/30/2025 04:12 PM

Thank you Gloria! We appreciate your positive feedback regarding our customer service! It is our aim to provide an excellent experience for every customer, and it is gratifying to know that our efforts have met your expectations. Your satisfaction is important to us, and we hope to maintain this standard of service in the future. 😊


Verified Customer
Lacey, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2025
verified customerVerified Customer
10
Oil change and tire rotation
Easy to schedule oil change. Added tire rotation when I checked in, and everything completed in 1.25 hours. Obtained estimate for 120,000 service maintenance suggestions. Reasonable prices.
TJ S. from Bryan's Automotive responded on 04/24/2025 11:38 AM

We are pleased to learn of your positive experience with our service team! It is gratifying to know that you found scheduling your oil change to be uncomplicated and appreciated the efficiency with which we completed the service, including the additional tire rotation. Our goal is to maintain transparency and provide reasonable pricing at every step, ensuring that our customers receive the best possible care for their vehicles.  🚗✨


DH
Dave H.
Lacey, WA
Chevrolet Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Very knowledgeable
Great repair shop! Nice employees. Will continue to use them for my vehicle needs.
TJ S. from Bryan's Automotive responded on 04/23/2025 11:03 AM

Thank you Dave!! We appreciate your positive feedback regarding Bryan's Automotive! It is gratifying to know that you found our team to be courteous and professional. Your trust in us for your vehicle needs is valued, and we are committed to maintaining the same level of service you have experienced.  🚗✨


Verified Customer
Lacey, WA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Transaxle Control Module
My transaxle was not functioning right and Josh found a rebuilt one for my old 1991 Accord. Thanks Josh! Thanks team Bryan’s!
TJ S. from Bryan's Automotive responded on 04/23/2025 09:07 AM

We appreciate your feedback regarding your recent experience at Bryan's Automotive! It is gratifying to know that our team, especially Josh, was able to assist you with finding a rebuilt transaxle for your 1991 Accord. The dedication to providing quality service and effective solutions is a priority for us. Your satisfaction with our team’s efforts and the outcome of your service reinforces our commitment to our customers!  🚗✨

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