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Accurate Auto Service

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,382 Reviews)
96
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
96
Net Promoter Score ®

Business Details

About

Specializing in Acura and Honda, Toyota and Lexus. Serving Annapolis and the surrounding area since 1993. Specializing in Acura and Honda, Toyota and Lexus. Serving Annapolis and the surrounding area since 1993.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(410) 268-2228
Open
Business Hours

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 12:00 PM
Sun
closed
* Eastern Time (Us & Canada)
400 Chinquapin Round Road Annapolis, MD 21401-4017
Get Directions
Accurate Auto Service 's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,382 Reviews)
Write a Review
Recent Reviews
LM
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Liz M.
Arnold, MD
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Quick and thorough service
I always feel like I get an honest answer and fair prices at accurate
Lee Z., OWNER from Accurate Auto Service responded on 06/19/2025 07:22 AM

Thank you for such wonderful feedback and it is always great to see you and your Ford. 

MC
Milt C.
Annapolis, MD
Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2025
verified customerVerified Customer
10
Very efficient and accommodating
Absolutely great service
Lee Z., OWNER from Accurate Auto Service responded on 06/19/2025 07:21 AM

Thank you for such wonderful feedback and it is always wonderful to see you and your Hyundai.

DF
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David F.
Annapolis, MD
BMW 5 Series
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2025
verified customerVerified Customer
10
Very reliable, nice people
I have gone to Accurate for regular maintenance of my BMW for many years. Always dependable and reliable.
Lee Z., OWNER from Accurate Auto Service responded on 06/19/2025 07:20 AM

Thank you for such wonderful feedback! We always look forward to seeing you and your BMW!!

JZ
Joe Z.
Edgewater, MD
Honda Ridgeline
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2025
verified customerVerified Customer
10
Dealerships
The work was quick and thorough.
Lee Z., OWNER from Accurate Auto Service responded on 06/10/2025 12:25 PM

Thank you for the quick and wonderful feedback. 

BG
Bobby G.
Severn, MD
Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2025
verified customerVerified Customer
10
Outstanding Service and Trustworthy Team!
I recently brought my car into Accurate Auto Service because I thought I was dealing with a defective trunk. After a quick assessment, they discovered that the issue was simply the valet button in the glove compartment being turned on. They quickly diagnosed the problem, explained everything clearly, and had me back on the road in no time.

I’ve used Accurate Auto Service several times before, and each visit has reinforced my trust in their expertise and professionalism. They are always honest, efficient, and genuinely care about their customers. It’s rare to find outstanding customer service and a mechanic you can rely on completely, and I’m grateful to have found them both.

Highly recommend Accurate Auto Service for anyone looking for reliable, fast, and trustworthy auto care along with outstanding customer service!

Signed,
Satisfied Customer
Lee Z., OWNER from Accurate Auto Service responded on 06/06/2025 01:13 PM

Thank you for such glowing feedback!!! It is always such a joy to see you and we always look forward to seeing you on the next go around for service! Thank you for always being amazing and we are blessed to have you as not only a customer, but as a friend as well. :-) We hope that you have a happy and safe weekend. 

SC
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Susan C.
Crownsville, MD
Honda Pilot
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Great service, as always!
My car went to Accurate Auto making a lot of noise due to wheel bearing issues. I picked it up the next day and it is quiet again. They are knowledgeable, friendly, and great to work with!
Lee Z., OWNER from Accurate Auto Service responded on 05/30/2025 01:10 PM

Thank you for such glowing feedback. It is always wonderful to see you and your Honda and Nissan. We hope that you have a wonderful weekend and stay safe. 

DA
Dana A.
Annapolis, MD
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2025
verified customerVerified Customer
10
Awesome Customer Service at Accurate Auto Service
The staff and technicians are always welcoming. They are thorough and get you in and out in a timely manner.
Lee Z., OWNER from Accurate Auto Service responded on 05/30/2025 12:57 PM

Thank you for such a wonderful review. It is always great to see you and your Acura! We hope that you have a wonderful weekend. 

SM
Susan M.
Edgewater, MD
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2025
verified customerVerified Customer
10
High quality work and nice people!
Accurate auto does high-quality work. They take very good care of my car. And all of the people who work there are kind and respectful and honest!
Lee Z., OWNER from Accurate Auto Service responded on 05/27/2025 10:09 AM

Thank you for such kind feedback and it is always so wonderful to see you and your Toyota! We hope that you have a wonderful week. 

ME
Maureen E.
Annapolis, MD
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2025
verified customerVerified Customer
10
Always great
This shop always gives great service — on time and very friendly. They are honest and always do the job right
Lee Z., OWNER from Accurate Auto Service responded on 05/27/2025 10:08 AM

Thank you for such great feedback and it was wonderful to see you and the Honda. We hope that you have a wonderful week. 

JM
Jay M.
Annapolis, MD
Toyota 4Runner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2025
verified customerVerified Customer
10
Great service Quick turnaround
Bruce and the team at Accurate are great. They’ve kept our vehicle in great shape for many years.
Lee Z., OWNER from Accurate Auto Service responded on 05/27/2025 10:07 AM

Thank you for such wonderful feedback. It is always great to see you and the Toyota and we hope that you have a fabulous week!

JH
Jodi H.
Annapolis, MD
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Sunroof leak
I feel I can trust the folks at accurate auto. They call me with an assessment, show me pictures, they have a scope. The repair is done promptly. I am happy with their service!! You will be too.
Lee Z., OWNER from Accurate Auto Service responded on 05/27/2025 09:57 AM

Thank you for such wonderful feedback. It is always great to see you and your Toyota! We hope that you have a wonderful week. 

JM
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Joseph M.
Annapolis, MD
Honda Passport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Scheduled service
As always, excellent service. Thank you!
Lee Z., OWNER from Accurate Auto Service responded on 05/19/2025 12:18 PM

Thank you for being part of this family for so many years. We look forward to many more with you and your Honda. 

SC
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Susan C.
Crownsville, MD
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2025
verified customerVerified Customer
10
Great service, as always!
We came in with two different mystery issues. Both were figured out and we left with zero issues. Friendly, knowledgeable folks. No long waits for appointments.
Lee Z., OWNER from Accurate Auto Service responded on 05/19/2025 12:19 PM

Thank you for such a wonderful response. It is always great to see you and your Nissan. We hope that you have a lovely week. 

AM
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Amber M.
Annapolis, MD
Ford Explorer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/16/2025
verified customerVerified Customer
0
Play unprofessional, but will rip you off
My check engine light came on so I took my car to Accurate Auto Services to be looked at. I am not a car person so I don’t know what the price of repairs are supposed to be. I was called and told that I would have to pay Just over $1200 to have my vapor canister purge solenoid replaced. That was it. Being stuck without a car and having nothing else to go by for what is fair I had them go ahead and complete the service. When researching parts and labor after I received my itemized bill, my research is telling me I have been vastly ripped off. I was told I needed an OEM part, no problem. The highest price vapor canister, purge solenoid OEM part that I could find was just under $100. I also googled how difficult it is to replace the purge solenoid since my labor charges were so high. On my vehicle, this is an easy to access component and apparently you don’t have to be a master mechanic to replace something like this. So I was charged $563.78 for the vapor canister purge solenoid OEM part and $461.85 for labor to put on the purchase solenoid. Additionally, I was charged $153.95 for the inspection of my vehicle $25 shop supply fee and a $5 material fee. The three later charges seem fair to me. I drive a 2014 Ford Explorer. It’s definitely nothing fancy. They got the two stars because they did get me in almost right away and had my car repaired by the next day. They were al also courteous, which means nothing if they are looking you in your eye and ripping you off. Date of service for reference was 5/7/25.
Lee Z., OWNER from Accurate Auto Service responded on 05/19/2025 12:17 PM

Thank you for taking our phone call today. I hope there is less confusion since we spoke today as we are never happy if our customer is not happy. Your safety and you being happy with us is paramount and we take pride in the work that we do. Please if you ever have any questions or concerns about anything at all, do not ever hesitate to call us as we will always be happy to help you in any way possible. 

Verified Customer
Annapolis, MD
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2025
verified customerVerified Customer
10
Accurate is the Gold Standard
They’ve been servicing and maintaining our vehicles since 2006 — and their techs are some of the best in the area.
Lee Z., OWNER from Accurate Auto Service responded on 05/14/2025 12:23 PM

Thank you for the wonderful review. It is always such a pleasure to see you! Also, THANK YOU FOR THE DOUGHNUTS!!!! That was wonderful of you to bring them in for all of us :-)

Displaying Review 1 - 15 of 1382 in total
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