TJ

Tyler Jorgensen

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(1054 reviews)

74

Reviews of Tyler Jorgensen

NM

NEIL M.

Hayden, ID

Ford Expedition

07/08/2019

Verified Customer

Category: Service

Great service

Our work was done as expected and on-time.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/09/2019 10:33 AM

Neil, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

LW

LAWRENCE W.

Nine Mile Falls, WA

Ford Super Duty F-350 SRW

07/07/2019

Verified Customer

Category: Service

Annual Service

Great service. The only issue I have is that I was pressured into installing new fuel filters with the rationale that "...the way we drive around here." I don't fit the mold and did not use my truck all winter. (It was garaged).

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/08/2019 08:03 AM

Lawrence, we are so thankful that you gave us the opportunity to serve you! We look forward to serving you in the future and appreciate you choosing to do business with us! I apologize that you felt pressured regarding the fuel filters. We are always looking for areas to improve in and it would appear that communication is one of them. We hope that your next experience will be smoother and pressure free. Thank you for visiting us!

Employees worked with

Tyler Jorgensen

RP

RALPH P.

Post Falls, ID

Ford E450

07/04/2019

Verified Customer

Category: Service

great service

great service and exceptionally friendly.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/05/2019 09:51 AM

Ralph, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

LF

LARRY F.

WA

07/03/2019

Verified Customer

Category: Service

Friendly service and very professional.

I’m really impressed with the service for my f 150 truck, I asked about adjusting my front bumper , they took some pictures and made a couple calls and set up a day next week to get it fixed. Thanks

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/05/2019 09:50 AM

Larry, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

NK

NATHAN K.

Rathdrum, ID

07/03/2019

Verified Customer

Category: Service

Oil change

Motor oil spilt all over motor and exhaust

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/05/2019 09:49 AM

Nathan, we are so sorry to hear about your experience and would like to discuss it more with you. If you can please call (208) 664-9211 when it is convenient for you and ask for either Ed Baker or Chelsea White, we'd like to try and make this right for you. Once again, we apologize and we'd like to get to the bottom of this and find out what happened on our end to ensure that something like this never happens again.

Employees worked with

Tyler Jorgensen

DS

DAN S.

Post Falls, ID

07/02/2019

Verified Customer

Category: Service

Vehicle Full Service

They did a wonderful job on my vehicle, and I watched them drive it out to the parking lot and leave it. I assumed they were not finished, but after a half hour it hadn't moved so I asked when it would be done I was told not until the mechanic completes the paperwork. I waited a while longer and walked by my car where the paperwork was seen lying in the front seat. I am very disappointed that it took so long to get my vehicle back.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2019 08:02 AM

Dan, I want to apologize for the lack of communication on our part. We are always looking to see where we need to work and improve and communication is clearly one of those areas. I am very glad that the work was done well and hope that if you choose to do business with us again, you have have a true 5 star experience. Thank you for your business!

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

06/28/2019

Verified Customer

Category: Service

Regular service

Had a good experience with a routine oil change today. Got in and out even faster than they told me it would be. Only downside would be it took about a week to get an appointment for the oil change. Not a huge deal, great when I got in.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:47 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We're sorry that it took so long to get an appointment. Summer tends to be our busiest season, but we're glad you got in!

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Expedition

06/28/2019

Verified Customer

Category: Service

Very Professional

Very professional personnel who work hard to make your vehicle maintenance experience the best it can be.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/28/2019 09:15 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

MC

MONTE C.

Post Falls, ID

06/27/2019

Verified Customer

Category: Service

First Class Service

On budget, on time. Tyler Jorgensen and entire Quick Lane team is first class!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/28/2019 09:15 AM

Monte, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We will pass your kind words along to Tyler and the entire Quick Lane team!

Employees worked with

Tyler Jorgensen

JG

JERRY G.

ID

06/27/2019

Verified Customer

Category: Service

Service Department Efficient

Mike White Ford Service Department continues to impress. Customer service is great, friendly and their communications throughout the process is excellent.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 05:01 PM

Jerry, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

Verified Customer

Post Falls, ID

06/26/2019

Verified Customer

Category: Service

Great service!

I usually get my oil changed at the ford dealer I bought my pickup from, however they couldn’t get me in for weeks and don’t take walk-in so I tried mike white ford out, because they took me as a walk in. They got my pickup done super quick, it was a little cheaper, and the service guys were really nice. They offered me a shuttle ride if i needed to go somewhere. They didn’t seem irritable at all, and even helped me put my little girl’s car seat back in when it was time to go. Checked my fluids, tires, filter, and then gave me a free car wash certificate.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 08:14 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

EB

ERIK B.

Coeur D Alene, ID

Chevrolet Silverado 1500

06/26/2019

Verified Customer

Category: Service

Great service

Second pre paid service from Mike White Ford on my Chevy Silverado. Fast, easy, friendly

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/26/2019 08:09 AM

Erik, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

CK

CHARLES K.

Coeur D'Alene, ID

06/25/2019

Verified Customer

Category: Service

Pure professionalism

Wonderful smiling service, Mike White Ford makes me feel confident when it comes to looking after our beautiful F150

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/26/2019 08:08 AM

Charles, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

DM

DANIEL M.

Oldtown, ID

06/18/2019

Verified Customer

Category: Service

F150 service

As war allies gut

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 08:14 AM

Daniel, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

SS

STACY S.

Post Falls, ID

06/18/2019

Verified Customer

Category: Service

Service Technician

I was treated amazing. My service Technician went above and beyond for me and to make sure I was taken care of. It was the best service I have had at this dealership

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 03:13 PM

Stacy, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

RG

RONNIE G.

Coeur D Alene, ID

06/17/2019

Verified Customer

Category: Service

Tyler has great service skills

He has great customer service skills and listens. A gifted service dept. Is what makes a dealership thrive. As a retired operator I know what it takes to succeed. It takes a "TEAM" to succeed.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 03:11 PM

Ronnie, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! Tyler is a highly valued team member and we will pass your kind words onto him!

Employees worked with

Tyler Jorgensen

Verified Customer

Coeur D'Alene, ID

06/16/2019

Verified Customer

Category: Service

Always great service

Kevyn is an amazing service advisor! He always keeps me in the loop of anything and everything. Always makes me feel appreciated as a customer. I don’t even drive a Ford, but I take my Lexus here for service because you guys are the best!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 03:06 PM

We are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! Your Lexus is always welcome and we will pass your kind words onto Kevyn.

Employees worked with

Tyler Jorgensen

DM

DORAL M.

Coeur D Alene, ID

06/16/2019

Verified Customer

Category: Service

First 5000 mile service on (2018) F-150

The service work was completed timely--great work .

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 02:58 PM

Doral, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Tyler Jorgensen

Verified Customer

Hayden, ID

Ford Super Duty F-350 SRW

06/14/2019

Verified Customer

Category: Service

Tire rotation and oil change

After charging me for a tire rotation and over $200 dollars for an oil change I would expect the air in the tires to be adjusted appropriately the second time my tires have been rotated and the air not adjusted. It affects the way the truck drives and requires a lot of time to go back and have readjusted. I had to force a “free” tire rotation on my next 200 plus dollar oil change. Also had to swing back to have the correct mileage put on my window sticker reminder. Just frustrating when spending a lot of money on what should be a professional service. I expect more from a dealership service department. When I did business with Parker Toyota I could be confident that if they made mistakes it would be corrected and I would not be charged or receive a complimentary service. More training for all employees would certainly benefit the company. I hope the basic services can be improved because I prefer to do business with a local Ford dealer.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:59 AM

We are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional. If you would like to discuss the matter further, our Service Manager, Ed, is always available at (208) 664-9211.

Employees worked with

Tyler Jorgensen

RL

RANDY L.

Plummer, ID

06/14/2019

Verified Customer

Category: Service

Excellent service

Very professional, streamline, and thorough I felt very taken care of.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/15/2019 09:17 AM

Thank you Randy, for this kind and thoughtful words about our dealership. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Tyler Jorgensen

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