TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

Verified Customer
Plummer, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
verified customerVerified Customer
Category: Service
Friendly service
Was greeted at my car door. Service was quicker than expected.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/08/2020 10:58 AM

Anonymous, thank you for the excellent review! Friendly service and beating expectations is always our goal! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2020
verified customerVerified Customer
Category: Service
Very quick service!
Awesome customer service from when I first dropped off my vehicle to picking it up for service. They got my car in and out in such great time! Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/08/2020 10:31 AM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed your customer service experience and your service experience was so pleasant. It was our pleasure to serve you. Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Employees worked with

MS
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MARTIN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2020
verified customerVerified Customer
Category: Service
always reliable
went in for oil change and had some other work done that was discovered when the technician did the check out
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/05/2020 03:28 PM

Martin, thank you for the 5 star review! We're so glad that your oil change was a success and we were able to make sure that your vehicle was running well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LR
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LARRY R.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Category: Service
Customer service
Kirk Lauer understands what customer service is all about. He goes above and beyond what I expect.
Also want to recognize Tyler Jorgensen in the service dept for his attention to detail and follow up.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/03/2020 01:27 PM

Larry, thank you for the excellent review! We will be sure to pass along your kind words to both Kirk and Tyler! It was a pleasure serving you. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employees worked with

SJ
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SEBASTIAN J.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
verified customerVerified Customer
Category: Service
Great customer service
Service Department was helpful and they all have great attitudes back there.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/03/2020 01:27 PM

Sebastian, thank you for the great review! We're so glad that you had a great service experience! It was a pleasure serving you. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employees worked with

CM
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CATHERINE M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
verified customerVerified Customer
Category: Service
Excellent customer service
Had an appointment for oil change. That morning a warning light went on. Seems i has a nail in my tire. It was no problem for them to take care of that too
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:56 AM

Catherine, thank you for the 5 star review. Nails in tires are never a fun thing, but we're so glad that we were able to take care of that in addition to your oil change and make sure that you could get safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Service
New tires
Every time I have my car serviced at Mike White Ford they are quick and efficient. Tyler and the techs are fantastic.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:50 AM

Anonymous, congratulations on the new tires! We'll be sure to pass along your kind words to Tyler and the techs! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RL
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ROBERT L.
Careywood, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Service
Staff was courteous and on time
They were on time and did a good job and treated my vehicle with respect.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:49 AM

Robert, thank you for the good review! We're so glad that we were able to take care of your vehicle and get you back on the road! We always strive to treat our customers and their vehicles with the utmost respect. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JM
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JOSEPH M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Service
Thanks for the great service
This experience was fast easy and enjoyable thanks Tyler you do a great job
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:48 AM

Joseph, thank you for the great review! Fast, easy and enjoyable are three things that we strive for! We'll make sure to pass along your kind words to Tyler! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SL
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SHERYL L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2020
verified customerVerified Customer
Category: Service
People
Tyler is very efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:47 AM

Sheryl, thank you for the 5 star review! We'll be sure to pass along your kind words to Tyler! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RD
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RICHARD D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Service
good customer service
I realized I came in on wrong day for an oil change and yet the made room for me to get it done, Very appreciative of that.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:44 AM

Richard, thank you for the good review! Don't worry about coming in on the wrong day. We're all human and times are kind of crazy right now! We're so glad that we were able to make sure that you were still taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RB
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RONALD B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Great customer service
Always a pleasant experience...fast, thorough, efficient service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:39 AM

Ronald, thank you for the great review! We're so glad that you have only pleasant experiences! That's always our goal! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Cocolalla, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Polite, efficient, gracious, Johnny on the spot.
Thanks for oil change, tire a rotated, and a look see at a new cargo van.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:36 AM

Anonymous, thank you for the very kind review! We're so glad that we were able to take care of your oil change and tire rotation needs. Those new cargo vans are really something! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GF
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GREGORY F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
Maintenance
Checked in slightly early, routine maintenance was done and what was done was explained. No issues. Ready earlier than promised
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2020 04:25 PM

Gregory, thank you for the great review! We're so glad that we were able to take care of your needs a little early and explain exactly what we did. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

ST
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SUSAN T.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
verified customerVerified Customer
Category: Service
SERVICE
TYLER WAS VERY HELPFUL. ANSWERED ALL QUESTIONS AND PROVIDED EXPLANATIONS. WISH IT ALL DIDNT COST SO MUCH.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/28/2020 04:24 PM

Susan, thank you for the 5 star review. We'll make sure to pass along your kind words to Tyler! We price out our services locally and find that we're charging about average for most services and some under the average. Unfortunately, with costs rising for both parts and quality technicians, we aren't able to lower costs further than we already do. We completely empathize with you though! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LM
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LESLIE M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2020
verified customerVerified Customer
Category: Service
Good job
I appreciated as a first timer the quick service. Just an oil change, but the service lad walked into the waiting area, showed me the self-service beverage bench and bathrooms. The high backed chairs were comfy and I dozed off for awhile. My older car was done in the projected time of one hour (I had another close appt.) And when I met the service lad he went over what they had found additionally (rear burnt out light bulb) as well as break status and potential prices. I appreciate the thoroughness and thoughtfulness of the sdevice team at Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2020 11:57 AM

Leslie, thank you for the excellent review! We're so glad that you decided to give us a chance as a first-timer at our store! Your kind words mean a lot to us and we appreciate them! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RS
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ROBERT S.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
verified customerVerified Customer
Category: Service
Very personable staff.
Always a pleasure. Enjoyed the new lounge.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/21/2020 09:49 AM

Robert, thank you for the the kind review! It was our pleasure to serve you and your Escape! Thank you for the compliment on our lounge! We're very proud of it. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

JG
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JOHN G.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2020
verified customerVerified Customer
Category: Service
Oil Change
Great Service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/21/2020 09:48 AM

John, thank you for the great review! We're so glad that your oil change service went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customerVerified Customer
Category: Service
Customer Service
Best customer service from a dealership!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/18/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're working very hard to help people and build up trust in dealerships again. We're glad to hear that it's working! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RB
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RONALD B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
verified customerVerified Customer
Category: Service
Friendly service
I would highly recommend due to helpful and friendly service personnel
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2020 04:04 PM

Ronald, thank you for the recommendation and excellent review! We're so glad that you've had helpful and friendly service and enjoyed meeting our employees! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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