TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
verified customerVerified Customer
Category: Service
Always great service
They take care of the needs on my truck and are very pleasant.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:16 PM

Anonymous, thank you for the 5 star review. We're so glad that your truck is well taken care of and you find our employees to be pleasant! Both are a goal for us! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DM
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DENNIS M.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
Oil Change and tire order.
Customer service is top notch! Tyler was great. Got me in on time, told me where I could get a killer omelet while I waited and called me the minute it was done. Ver satisfied!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:15 PM

Dennis, thank you for the great review! We're so glad that your service went well and that you learned a fantastic new breakfast spot! We'll be sure to pass along your kind words to Tyler. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

KW
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KATHLEEN W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
verified customerVerified Customer
Category: Service
Never have to wait.
Helpful.
Friendly.
Knowledgeable.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:14 PM

Kathleen, thank you for the great review! Nobody likes to wait, so we prefer to minimize wait times wherever we can! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

CR
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CHARLES R.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2020
verified customerVerified Customer
Category: Service
F150 Routine service
Got in ahead of schedule, tech called to say I really didn't need a tire rotation as all tread was virtually equal. Saved me wait time and money. I've purchased three vehicles here and will likely buy at least one more before I reach the point I can't drive anymore. Thanks for great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/20/2020 02:03 PM

Charles, thank you for the great review! We want to save our customers money wherever we can, because our customers are our friends, family and neighbors! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RB
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RONALD B.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
verified customerVerified Customer
Category: Service
Great customer service
We always get great service...customer and auto. Everyone is pleasant, thorough and efficient.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:53 PM

Ronald, thank you for the great review! We're so glad that this is one of many successful visits at our dealership! Pleasant, thorough and efficient are always our top priorities! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/13/2020
verified customerVerified Customer
Category: Service
Messed up an oil change
I came in to get my oil changed and tires rotated. I was there for 3 hours because the mechanic didn't thread on the lug nuts straight and snapped the stud.
Not Recommended
Employees worked with

WR
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WENDY R.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020
verified customerVerified Customer
Category: Service
Oil change and maintenance
Another great experience - Tyler sssisted at the front desk - great service - great employee / wanted to throw a shout out to his usual outstanding service and the mechanics
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2020 01:24 PM

Wendy, thank you for the great review! We'll be sure to extend your appreciation to Tyler and our mechanics! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SB
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SALLY B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
verified customerVerified Customer
Category: Service
Mike White Staff
Mike White staff always takes good care of our cars. This is where we have bought our last two cars and are looking to buy again
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:45 PM

Sally, we're so glad to be your dealer of choice! It's been our pleasure to serve you in the past. Whenever you are ready to move forward, we'd be honored to help again. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

GS
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GREG S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Category: Service
Great service
Tyler was very friendly and did a great job going over work done! Also, the work was done quickly!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2020 02:41 PM

Greg, thank you for the 5 star review! We're so glad that you had a speedy and pleasant experience! We'll be sure to pass along your kind words to Tyler! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TH
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THOMAS H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Things Are Improving at Mike White Ford
The wait for a service appointment wasn't quite as long and I only had to take one stand on customer service support. Oil change and inspection were good and service staff were happy and friendly. The service manager was very helful.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/26/2020 03:54 PM

Thomas, thank you for the great review! We're so glad that you're seeing improvement! We know there's always room to grow and we're constantly trying to be kinder, work faster and become better people all around! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

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Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
verified customerVerified Customer
Category: Service
Routine Maintance
Easy to make the appointment to get my 2019 F150 serviced. I end up getting an oil change about once a month due to mileage being racked up. They got me right in and took care of it with no hiccups. Quick service and clean and comfortable waiting area with good coffee!! A sure win!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2020 04:42 PM

Anonymous, thank you for the great review! Monthly oil changes are incredible! We're proud to take care of such an impressive vehicle and its driver! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RF
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ROBERT F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2020
verified customerVerified Customer
Category: Service
Easy scheduling and accurate time estimates
I used the online app selecting the "wait for the service" option. The interface was easy to use. Just wish it wasn't so busy right now as I had to wait several days to get in. I arrived on time and was give a time estimate for the service and shown to the waiting area. The estimate was accurate which is nice for planning.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 02:49 PM

Robert, thank you for the great review. We're so glad that you were able to successfully navigate scheduling your appointment on-line. We apologize for the delay! It seems like all of the CDA area is wanting appointments at the same time and we're doing our best to accommodate as many as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

PM
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PAUL M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Category: Service
Always delivers professional sales and service.
We have been a customer for many years have bought both new and used vehicles with their service plans.
Both the sales and service teams have always been exceptional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 10:06 AM

Paul, thank you for the thoughtful review! We thank you for your years with us and we look forward to many more! It is always a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to our next opportunity to serve you!

Employees worked with

EW
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ELLEN W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
verified customerVerified Customer
Category: Service
Great service
Staff (Tyler) is efficient, courteous and friendly.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 10:00 AM

Ellen, thank you for the great review! Thank you for the compliment on our staff! We'll be sure to pass along your kind words to Tyler! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

SF
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STEPHEN F.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
verified customerVerified Customer
Category: Service
Good service
Polite and friendly service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2020 03:45 PM

Stephen, thank you for the good review! Polite and friendly service are two of our most important goals! We're so glad that you had a pleasant experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

JM
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JOHN M.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
verified customerVerified Customer
Category: Service
Always a pleasure
xxxxxx
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2020 03:26 PM

John, thank you for the fantastic review! It is always our pleasure to serve you so we're glad that you enjoy coming to see us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

HW
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HAROLD W.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/14/2020
verified customerVerified Customer
Category: Service
my last oil change
The service teck left the air filter open
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2020 04:12 PM

Harold, thank you for taking the time to speak with us and let us know about this issue. We can only get better if we know where our areas of improvement are. As we said on the phone, we have had a discussion with our technicians and hope that we have the opportunity to serve you again and show you our normal level of care and attention. Thank you for choosing Mike White Ford.

Employees worked with

MV
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MARTHA V.
Hayden, ID
MERC SABL
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2020
verified customerVerified Customer
Category: Service
4 new tires ++
It took way too long... six hours with 2 rims
Recommended
Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2020
verified customerVerified Customer
Category: Service
4 Star
Prompt and courteous service. Better line of communication vs last visit.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/12/2020 03:04 PM

Anonymous, thank you for the great review! We're so glad that we're moving in the right direction and continuing to earn your business! We will keep working to make your next visit even better! Thank you for choosing Mike White Ford!

Employees worked with

JM
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JOHN M.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2020
verified customerVerified Customer
Category: Service
Service appointment
Always fast and done right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/12/2020 03:03 PM

John, thank you for the great review! We're so glad that you found our service department to be fast and accurate! Both are always goals! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
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