TJ

Tyler Jorgensen

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1062 reviews)
76

gravatar
Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
Routine Maintance
During certain times of the year I am in for routine maintenance / oil change about once a month. Tyler and the crew at Mike White Ford service always accommodate my schedule and get me in to make sure my 2019 F150 stays in peak operation. Friendly staff and prompt service keeps me coming back time after time. 48,000 miles on my 2019 F150 and going strong.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:02 PM

Anonymous, we are grateful to see you on such a regular basis! We'll be sure to pass along your kind words to Tyler and the whole crew. 48,000 miles on a 2019 F150 is impressive and we'll be happy to see it at 480,000 miles as well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

gravatar
Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
verified customerVerified Customer
Category: Service
nicest guys.
Very nice, very polite as always.
Monotonously consistant. Which is my highest level of praise.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:36 PM

Anonymous, thank you for the excellent review. We haven't ever heard the phrase "monotonously consistent" used as a compliment before but we understand and appreciate the sentiment! We're glad to be a reliably pleasant place with successful service experiences being the norm, rather than the exception! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

CM
gravatar
CAREY M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
verified customerVerified Customer
Category: Service
Great Service!
We always bring our vehicles to Mike White Ford and they are always quick, knowledgeable, and helpful. Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:24 PM

Carey, thank you for the kind review! We're very honored that you've made us your service go-to center! We'll be sure to pass along your kind words to our service team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

KC
gravatar
KIMBERLY C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Excellent service
The service is excellent as usual. Always feel taken care of. Staff is very friendly and helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:13 PM

Kimberly, thank you for the excellent review! We're so glad that this was another excellent entry is your service experience catalog! We'll be sure to pass along your kind words to our team. It was a pleasure to serve you, as always! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employees worked with

WE
gravatar
WARREN E.
Hayden, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/27/2020
verified customerVerified Customer
Category: Service
There are issues almost every time we do business with Mike White Ford
I have only bought one truck from Mike White Ford because almost every time we bring it in for service the service team drops the ball on something or is trying to sell parts and service that is not needed. I understand this is how the car world works these days but not a model my companies do business with. In a recent attempt to order three new F350 trucks I had no luck getting the sales guy to return contact until I asked a friend who buys cars/trucks there who to talk to about buying these new trucks.
Not Recommended
Employees worked with

gravatar
Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2020
verified customerVerified Customer
Category: Service
truck service
quick and easy
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/26/2020 03:05 PM

Anonymous, thank you for the 5 star review! We're so glad that your truck service was quick and easy! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

DL
gravatar
DONALD L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
verified customerVerified Customer
Category: Service
Maintenance Service on Ford F150
I had a little surprise when I was told my battery died when they put it on the rack. Strange since I've had no problem with it BUT I trust Mike White Ford explicitly. A year of so ago I was told I needed brakes by a local shop that changed my oil. Took it to Mike White and they looked at it and told me that I didn't and didn't charge me. I will always have my truck service at Mike White because I believe them to be people of integrity. Thank you so much for the service check up and the super nice guys at the service desk.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/26/2020 03:04 PM

Donald, thank you for the 5 star review. We're sorry to hear about your battery, but can assure you that your safety is our number one priority and we're certainly glad that the battery went here rather than when you're were out and about! We'll be sure to pass along your kind words to our service team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AD
gravatar
ALAN D.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2020
verified customerVerified Customer
Category: Service
Prompt service
A total and complete class servive crew, from customer service to checking in to pick up of my vehicle. I will reccomend Mike White Ford.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/26/2020 03:02 PM

Alan, thank you for the great review! We're so glad that your service experience went so smoothly, from start to finish! That's exactly what we strive for! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

LP
gravatar
LEE P.
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
verified customerVerified Customer
Category: Service
Nice people, nice experience.
Friendly service personal and a nice waiting area. Just an oil change but it should be simple, and was.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:11 PM

Lee, thank you for the 5 star review! Friendly and nice are two of our biggest goals! We're glad that your oil change experience was so smooth and simple! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

FA
gravatar
FREDERICK A.
Cataldo, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
verified customerVerified Customer
Category: Service
Super Service
My routine service for my F350 was handled very efficiently. The service rep gave me an accurate completion time which I appreciated.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:11 PM

Frederick, thank you for the super review! We're so glad that you and your F350 were treated so well and given efficient and accurate information! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TG
gravatar
THOMAS G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
No title
Don’t want to.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:09 PM

Thomas, thank you for the 5 star review! We're grateful for the kind rating and thank you for taking the time to do so! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RL
gravatar
RANDY L.
Plummer, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Category: Service
Fantastic service
Streamline, thorough along with courtesy
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/20/2020 02:16 PM

Randy, thank you for the fantastic review! Streamlined with courtesy sounds like an excellent tag line! We love it! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WS
gravatar
WAYNE S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Category: Service
Service Experience at Mike White Ford
Very good service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/20/2020 02:15 PM

Wayne, thank you for the good review! We're so glad that your service experience went so well! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

JS
gravatar
JOHN S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Category: Service
Service review
Excellent service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:25 PM

John, thank you for the excellent review! We're so glad that you had such a good experience with our service department. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

RA
gravatar
ROBERT A.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2020
verified customerVerified Customer
Category: Service
Fast and courteous
The service team was organized. I was in and out with check in and check out. Explain all services. I got a call about an add-on filter it was done easily before I arrived to pick up my car. They did a great job of wearing masks as appropriate for our current pandemic.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:24 PM

Robert, thank you for the fantastic review. We're so glad that we were able to give you such a smooth service appointment, from drop off to pick up. We're glad to wear masks to help protect our community and each other. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

TK
gravatar
TERRANCE K.
Hauser, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
verified customerVerified Customer
Category: Service
Awesome service department got me in for service on short notice
They do the best to keep the service records current on my 2019 F350
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:24 PM

Terrance, thank you for the awesome review! Although it's easier to guarantee an appointment with longer notice, we'll always try to do our best with short notice as well! We're so glad that we were able to work in your F350 and make sure that all was well and roadworthy! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

HN
gravatar
HANK N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
verified customerVerified Customer
Category: Service
Service
Friendly, efficient and quick service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:21 PM

Hank, thank you for the excellent review! Fast and friendly are two of our biggest goals for our service department and we're so glad that we lived up to those goals for you! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

AH
gravatar
APRIL H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
verified customerVerified Customer
Category: Service
Great people to work with
Always have great customer service here
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:20 PM

April, thank you for the great review! We're very proud of our team and so glad that you enjoyed your interaction with them! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

WD
gravatar
WILLIAM D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
verified customerVerified Customer
Category: Service
awesom oil change
if I cant get 10 bucks in this meeting I might as well leave a good review and help somebody else get 10 bucks
Recommended
Employees worked with

WT
gravatar
WESLEY T.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2020
verified customerVerified Customer
Category: Service
Oil change/service
Prompt scheduling, friendly service, value added service rotating tires.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:19 PM

Wesley, thank you for the good review! Prompt and friendly service with value is our ultimate goal for every customer interaction! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.