Tyler Jorgensen

Charles, thank you for the good review! We're so glad that you had such a successful service experience and enjoyed our shuttle service and driver! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

This reply is from Tyler Jorgensen, your service writer. "Thank you for speaking with us and giving us your insights regarding training and how we can best improve your service experience. We look forward to working with you again in the future. If you need anything, please reach out again at tjorgensen@mikewhitefordcda.com or call me directly at (208) 664-9211."

William, thank you for the great review! Your safety is our number one priority, so we prefer making sure that your vehicle is in tip-top condition before you leave! We're glad that we were able to get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the 5 star review! Friendly and accommodating are two of our most important goals! We'll be sure to pass along your kind words to Tyler, Nate and Curly! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Keith, thank you for the fantastic review. We're so glad that you felt so comfortable and well taken care of! You, your wife and Willow are always welcome to stop by! We'll be sure to pass along all of your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Samantha, thank you for the wonderful review! We're so glad that you enjoyed your service experience so much! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Jona, thank you for the awesome review! We hope that you never feel unimportant because you are very important to us! Edges are the best (my bias is showing as a fellow Edge owner) and we're so happy that you love your Edge! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Rex, thank you for the great review! We're so glad that you had such a positive experience! We will be sure to pass along your kind words to Tyler! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Todd and Tina, we think that you both are the best! We can't always promise to be able to squeeze in our best customers, but we're always happy when we are able to do so! We will make sure to pass along your kind words to the service team. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Callie, thank you for the great review! We're very glad that you have high expectations for our team and we will always strive to meet and beat them! Friendly, fast and efficient are our highest goals! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Seth, thank you for the fantastic review! There is nothing we appreciate more than our incredible customers! We're so glad that we were able to take care of your tire and get you safely back on the road! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Doral, thank you for the great review! We're so glad that your service was timely and that you enjoyed our waiting area! We're very proud of it! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Bruce, thank you for the heads up! We do still give out the car wash coupons and we're going to look into it to see why you didn't receive one. We'd be more than happy to get one out in the mail to you. Just reply to this email and let me know your address and if you'd prefer Squeaky's, Hippo, or Mister Carwash! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

John, thank you for the excellent review! Courteous, professional and transparent are three of our biggest goals and we're glad that we were able to achieve them for you! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Anonymous, thank you for the great review! We're so glad that we were able to get you in and out in a reasonable amount of time and get you back on the road! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Dave, thank you for the great review! You are so kind and we will be sure to pass along your kind words to Terra! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Thomas, thank you for the 5 star review! We're so glad that you enjoyed your interaction with our team and had a successful time with us! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Ture, thank you for the superb review! We're so glad that everything went so smoothly and successfully! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Robert, we're sorry that your experience didn't meet your expectations. We completely understand your frustration regarding your check-out and wanted to explain what happened. Our computer program only allows one computer to be open with a customer's file at a time, for security reasons. Your file was open on your service writer's computer as he was closing out your file when he received a phone call. He had begun working with another customer on the phone before you approached the desk and was unable to log out of your file during the call due to his active use of his computer during the phone call. Our assistant service manager attempted to use his computer momentarily to get out of your file, but was unable to do so.

While we tell our customers to plan for an hour for an oil change, sometimes we are unable to fulfill that promise due to unforeseen situations. In addition, part of that hour promise time includes the inputting time for the computer so as to make sure that all work is documented for warranty and service records. All vehicles are physically completed earlier than the computer work, but the appointment isn't completed until we are able to update all records, which is why we tell customers to estimate for an hour. Your appointment was scheduled for 12:30 and although you did arrive early, due to other customer's needs and appointments, we weren't able to work in your vehicle any earlier than scheduled. Your vehicle was due to be ready at 1:30 and the service writer was just finishing up your paperwork when the other customer's call came in. We do apologize that you weren't able to leave the dealership until 20 minutes after your promised delivery time and promise to strive to do better for you in the future. Hopefully, this clears up any confusion as to why and what happened during your appointment and that you will give us the opportunity to serve you again and show you what the normal Mike White Ford service experience is like. Your happiness is of the highest importance to us and we're sorry that we weren't able to meet expectations this time. As a token of good faith, we'd like to mail you a coupon for an additional car wash. Just reply to this email with your mailing address and if you'd prefer Squeaky's, Hippo, or Mister Car Wash and we'd be more than happy to get that in the mail to you! Thank you for choosing Mike White Ford!