avatar

STEVE ENRIQUEZ

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(671 reviews)
82

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very friendly service
Took my car in to get it serviced as I noticed there was an oil leak. When I arrived to Temecula Hyundai I was greeted in a friendly manner. The sales staff was also very friendly as they made conversation with me while I waited. Although we did not find what was the cause of the leakage, the service department told me that they put a dye in the oil to see where the leak was coming from and to take it in the next time I do an oil change. Very friendly service.
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:54 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I’m very happy with the service. They even cleaned my car.
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:55 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

TW
gravatar
Torie W.
Lake Elsinore, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service!!!!
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:55 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

CG
gravatar
Carmen G.
Pala, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
Nice and personable reps
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:55 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

YT
gravatar
Yvonne T.
Murrieta, CA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Yvonne
Every time I have had my vehicle service it has been a good expeience.
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:55 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

CW
gravatar
Carey W.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very pleased
Very happy with my service and a huge shout out to Justin for taking the time to make sure he found out the issue with my car I was having was taken care of.
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:56 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

Verified Customer
Temecula, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I really appreciated how quickly they diagnosed the issue and took care of it. I also REALLY appreciated the car wash! Our other car is a Honda and the dealership has never done washed our car after a service. Thank you!
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:56 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

JD
gravatar
Jeffrey D.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Very professional.
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:56 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

JC
gravatar
Janet C.
Sun City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Feedback
Great Service
Recommended
STEVE J E. from Temecula Hyundai responded on 01/22/2018 07:57 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

AN
gravatar
Amity N.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Steve is the Best!
Service was completed in less than the time stated. Thank you for being so efficient!
Recommended
STEVE J E. from Temecula Hyundai responded on 12/29/2017 08:06 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

AP
gravatar
Ajay P.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
AJ patel
I have know Steve since he was a manager at Escondido Hyundai, since he left ,I followed him to Temecula Hyundai. Steve is always been above and beyond not only with me but with all customers.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/29/2017 08:06 AM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

MJ
gravatar
Michael J.
Menifee, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Steve was great. Listened to the problem and recommended service. Very satisfied.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:32 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

JH
gravatar
James H.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Steve E. was very accommodating.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:33 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

CE
gravatar
Carol E.
Temecula, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Its acceptable
I love my car. I deal with its service. I would definitely recommend the car. The service is acceptable. It’s nothing special.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/29/2017 08:07 AM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

Verified Customer
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It’s close for me and everyone in the service dept. is very friendly yet professional.
Always take/make time with the customers recurring or new ones.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:34 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

TB
gravatar
Tanya B.
Murrieta, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:32 PM

Thank you for your review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

JC
gravatar
Jane C.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!
I followed Steve Enriquez here and decided that it was definitely worth driving a little to save a lot.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:31 PM

Thank you Jane for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

Verified Customer
San Diego, CA
2017 Hyundai Ioniq Hybr
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Still Waiting
The communication was terrible.
Not Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 02:08 PM

Thank you for your feedback I apologize any misunderstandings from what I informed your husband when he brought in your vehicle.  We had discussed the part was going to be several days out until the part would be available which would land around  time and he stated you were going to be off work  and not driving to Temecula due to being  on vacation for the following 2 weeks and would not be available to bring in the vehicle till after the 1st of the year. We then spoke it was ok to drive and  that you could bring in the vehicle early in the morning and we could shuttle you to work so he would not have to drive up to Temecula  to get your car from work and bring it in. 

I check on the part this morning and unfortunately the part that showed it was available at Hyundai was not and is now on back order I apologize for the inconvenience as soon as the part arrives we will reach out to you to set up an appointment. 

Employees worked with

JK
gravatar
Juliet K.
Murrieta, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
SOnota RECall
There are not much to say, the recall for seat belt only takes 2 second to add in the sticker.
Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:31 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with

GS
gravatar
Gerald S.
Murrieta, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely service
I made my appt be email and waited for my car while it was serviced. Everything went well with a very friendly and obliging service staff
Not Recommended
STEVE J E. from Temecula Hyundai responded on 12/26/2017 01:30 PM

Thank you for the 5 star review. It was a pleasure to assist you with your vehicles service needs. I look forward to seeing you on your next service.


Steve Enriquez
Temecula Hyundai
Senriquez@temeculahyundai.com

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.