Business Solutions
SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
SE

STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Hamburg, PA
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Friendly service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/27/2020 09:34 AM

Thank you for the 5 star survey!

We are grateful for you and the time you spend with us.
It is always a pleasure to see you.
We look forward to your next visit.

Have a great week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
SB
gravatar
Shirley B.
Birdsboro, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you
Good to have the kind car dealer who sent you a reminder to have maintenance and service for your car., with my busy work schedule I always forget to get my service so I recommend to everybody my experience from freedom hyundai. Thank you servicing my car and reminders.
Shirley Boyer
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/27/2020 11:39 AM

Thank you Shirely for the 5 star survey and the nice words!

We are thankful for you and your time with us.
It is our pleasure to serve.

Enjoy your week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Pine Grove, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and recommendations. Like their new system that allows you to approve recommended services remotely from your smartphone.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/27/2020 09:48 AM

Thank you for the 5 star survey!

We are thankful for you and your time with us.
It is our pleasure to serve.
We look forward to seeing you next time.

Have a great week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JR
gravatar
John R.
Laureldale, PA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people are friendly and helpful
people are friendly and helpful.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/17/2020 03:59 AM

Thank you John for the great survey!

We are thankful for you and your business with us.
We look forward to your next visit.

Have a great weekend and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
TV
gravatar
The V.
Pottsville, PA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent customer service
they have excellent customer service at my dealer location Hyundai freedom at 19526
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/16/2020 11:31 AM

Thank you Mr. Vo for the 5 star survey!

I am glad things worked out for your vehicle.
We are thankful for you and your business with us.

Enjoy the rest of your week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JP
gravatar
Joanne P.
Pottsville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable Service
I was very impressed w/the services I received last Thursday.. The scheduler was polite and helpful.The driver who picked up and delivered my vehicle was great,all Covid 19 precautions were greatly appreciated!. My detailing looks great.I will definitely use your services I’m the future!.Thanks again!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/15/2020 07:08 AM

Thank you Joanne for the 5 star survey!

I am very glad you have a great visit.
That is what we strive for every time.
We are grateful for you and your business.

Enjoy the rest of your week and be safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GH
gravatar
George H.
New Philadelphia, PA
2018 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The care of the people
I would definitely recommend this dealership to anyone who would ask me.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/15/2020 04:18 AM

Thank you George for the 5 star survey!
Thank you for your recommendation as well.

We are grateful for you and your business with us.
We look forward to your next visit.

Enjoy the rest of your week and be safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MM
gravatar
Melvin M.
Girardville, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Melmac
We love the service department. That are always helpful and reliable. Steve ensured all work was done to our satisfaction. At this time we felt very safe being at the service center. Thank you
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/14/2020 04:01 AM

Thank you Melvin for the 5 star survey!

We always love seeing you and Marilyn.
You guys have been long-time faithful friends.

We are truly thankful for you and your business with us.

Enjoy the rest of your week!
Stay safe!

Steve

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
LS
gravatar
Lynette S.
Blandon, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Freedom Hyundai Service Dept.
Awesome Service and Awesome Staff that were present to take care of us , customers that needed service during this pandemic crises!! Shoutout to All in the Service Dept..
L.G.S.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/08/2020 03:53 AM

Thank you Lynette for the 5 star survey and the nice words!

We are grateful for you and the time you spent with us.
We look forward to your next visit. 
Hopefully it will be without the fears of these crazy times.

Enjoy the rest of your week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MD
gravatar
Michael D.
Reading, PA
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I wish freedom would treat customers in the garage with more compassion in pricing there parts during a pandemc.ring a
Freedom used to be more fair and competing with pricing in the past not charging retired 1st. Responders, veteran, and senior citizen over twice for parts like rear burned out brake lights and windshield wipers for a state inspection.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/07/2020 01:18 PM

Thank you Michael for taking the time to fill out our survey.
Your opinion is very important to us.

We apologize you feel you did not have a completely satisfactory visit with us.
I took a look over your visit and found no inflated pricing or exhuberant charges of any kind.
We are very conscious of our pricing, especially during this time of turmoil.
My most experienced technician was the one who worked on your vehicle. He is especially detailed in his diagnosis and repairs. This may have something to do with the extended wait time you may have felt.
Please keep in mind ... every repair we do carries a 12 month/12,000 mile parts & labor guarantee.
If that same bulb happens to blow out again within that time frame, I can replace it under warranty for you at no charge.

Please give us another opportunity to exceed your expectations. I believe we can do that.
We are grateful for you and your business with us.

Enjoy the rest of your week and be safe.

P.S.  Thank you for your service as a veteran as well as a first responder. We are grateful.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employees worked with
SE
STEPHEN EBERHARDT
RS
gravatar
Russell S.
Blandon, PA
2018 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service nice people
Great service nice people
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/07/2020 06:14 AM

Thank you Russell for the great survey!

We are truly thankful for you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Orwigsburg, PA
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great Dealership
Excellent Service,,,,Very Friendly,,,,Very Clean Business
Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/04/2020 08:27 AM

Thank you for the 5 star survey and the nice comments!

We are glad you had a great experience with us.
We look forward to your next visit.

Have a great weekend!
Be safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
TD
gravatar
Toni D.
Annville, PA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Airbag sensor recall
Service manager was extremely friendly but my airbag light is still on...will be calling on Monday to see how I can get that taken care of. Facility was clean and the staff seemed to be very personable.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/28/2020 04:29 AM

Thank you for taking time to complete our survey!

We apologize that you still have a concern present after leaving us.
We will make every attempt possible to fix your concern. 
We look forward to another chance to earn your patronage.

Enjoy your weekend and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
FM
gravatar
Francisco M.
Hegins, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service....
It’s always my pleasure to take my Hyundia to get service, because a well job is always done and quickly, at Freedom the staff are always nice and I have much respect for them because there always helpful to me. It’s my second home, I love to see the new vehicles,Freedom is the way to go in buying a new or used vehicle,I’ve bought 3 vehicles from Freedom and the vehicles are great treated me well... Thank you all at Freedom keep up the excellent work, especially doting this time that we all are facing with COVID-19 crisis,we are all together on this and will get over it.... Take good Care all at Freedom!!!!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/27/2020 03:57 AM

Thank you Francisco for the 5 star survey and thank you very much for your kind words!

It is always a pleasure to see you.
You have been a great loyal customer.
You are valued greatly.

Stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Pottsville, PA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!!
My car was making a noise when it went over bumps. It took a while to find the problem but it was fixed. Steve and his crew are great!!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/27/2020 03:55 AM

Thank you for the 5 star survey!

We are glad that we were able to find & repair your concern.
That was a tough one!
Anyway, we are grateful for you and your business with us.

Stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JT
gravatar
John T.
Breinigsville, PA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees
Very courteous and prompt service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/26/2020 03:57 AM

Thank you John for the great survey and the nice words!

We are thankful for you and the time you spend with us.
We look forward to your next visit.

Stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JR
gravatar
John R.
Blandon, PA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Great cars always friendly and quick service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/25/2020 11:57 AM

Thank you John for the 5 star survey and kind words!

It is our pleasure to serve.
We are grateful for you and your business with us.

Stay safe!
See ya next time.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JH
gravatar
Joseph H.
Oley, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Service -Sales and Management
I believe that this is the best dealership that I have ever dealt with. By the way, I am 74 years old.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/19/2020 02:19 PM

Thank you Joseph for the 5 star survey and the nice comment!

We are glad you had a great experience and that is exactly what we strive for.
We are grateful for you and your business.

Enjoy the rest of your week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AS
gravatar
Ashley S.
Shillington, PA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Great customer service! Friendly and very informative
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/17/2020 02:26 PM

Thank you Ashley for the 5 star survey!

Your opinon is vital to us!
We look forward to your next visit.

Stay safe!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Auburn, PA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very convenient service.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/11/2020 01:57 PM

Thank you Harry for the 5 star survey!

We are truly thankful for you and the business you bring us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.