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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Sugarloaf, PA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and accommodating
The team at Freedom Hyundai were great. They were informative, friendly and accommodating my needs. They went above and beyond to make sure I was satisfied with car. I would recommend this dealership to all friends and family.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/19/2021 10:53 AM

Wow! Thank you for the 5 star survey and the kind words!

We are extremely grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
PC
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Paul C.
Kutztown, PA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service and efficiency
They were quick with the service and very helpful with any questions I had. Did a great job working on my car and haven’t had any problems since changing to them for repairs
Recommended
STEPHEN C E. from Kelly Hyundai responded on 02/15/2021 05:13 AM

Thank you Paul for the 5 star survey and the kind words!

We are truly grateful for you and the time you spend with us.
We look forward to another opportunity to serve.

Have a great week and stay safe!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
North Wales, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good
Recommended
STEPHEN C E. from Kelly Hyundai responded on 01/26/2021 04:47 AM

Thank you for  the 5 star review!

We are thankful for your business and the time you spend with us.
We look forward to another opportunity to serve.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gas Cap
After market gas caps do not seal properly and cause the check engine light to appear
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/28/2020 02:09 PM

Thank you Brad for the 5 star survey!

We appreciate the 5 stars even though you had a "not so positive" experience.
Hopefully we will not have to see for such a "frivolous" repair again.

We value you and your time tremendously.

Happy New Year!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
EV
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Eusebio V.
Reading, PA
2020 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Friendly staff, easy to work with. Helpful and attractive to needs of vehicle and owner
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/17/2020 04:43 AM

Thank you Eusebio for the 5 star survey!

We are thankful for you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KM
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Kenneth M.
Lehighton, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Freedom Hyundai service team
Overall a very good dealership. Service done right the first time. First Hyundai I bought elsewhere clis to were I lived at the time . Then I moved and discovered Freedom had serviced here since . Last 2 sonatas were both from Freedom.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/11/2020 03:12 PM

Thank you Ken for the 5 star survey!

It is always a pleasure to see you and service your vehicle.
You have been a long time/faithful customer.
We value you and your time with us tremendously.

Have a great weekend and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WL
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Wayne L.
Reading, PA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Fast and great service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/08/2020 10:41 AM

Thank you Wayne for the 5 star survey!

It is always a pleasure to see you.
We are grateful for you and your business.

Have a great week and Happy Holidays!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A Nice Hyundai Dealership
Been buying and leasing vehicles since 2018 at Freedom Hyundai and really enjoy everything about the place.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/30/2020 09:08 AM

Thank you John for the 5 star survey!

We are extremely grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
SB
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Sherry B.
Pottsville, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Center
Hyundai Service Center Center in Hamburg Pa is great The staff goes out of the way to make sure you understand what work they are doing on your car The waiting area is clean and comfortable
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/25/2020 04:02 AM

Thank you Sherry for the 5 star survey!

We are extremely grateful for you and your business with us.
We look forward to your next visit.

Happy Thanksgiving!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Sinking Spring, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional staff
Staff is always professional but most importantly they’re friendly and always willing to not only answer your questions but explain what is being done to your vehicle and why.
Recommended
Corey S. from Kelly Hyundai responded on 11/13/2020 11:46 AM

Thank you for the 5 star survey!

We are very thankful for you and your time.
We look for to seeing you next time.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415

Employees worked with
SE
STEPHEN EBERHARDT
BM
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Barbara M.
New Ringgold, PA
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kona
Repaired without appt., but felt tire should be replaced for free. Vehicle is only 3 months old.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/06/2020 05:14 AM

Thank you Barbara for taking the time to fill out our survey.

I understand your frustration about the tire.
I am glad we were able to get you fixed up quickly.
Here's hoping you won't have to deal with same situation again.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GG
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Gregory G.
Newmanstown, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
excellent
Recommended
STEPHEN C E. from Kelly Hyundai responded on 09/21/2020 02:20 PM

Thank you Greg for the 5 star survey!

It is our pleasure to serve.
We look forward to your next visit with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CS
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Cheyenne S.
Kutztown, PA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The Best!
They were very flexible with scheduling my appointment and explained everything to me in a way where I was not confused
Recommended
Corey S. from Kelly Hyundai responded on 09/08/2020 10:53 AM

Thank you for taking the time to complete our survey and the 5 star review! We appreciate the positive feedback and are pleased to hear your visit went well! If there is anything we can do to help in the future, please do not hesitate to let us know.

Thanks again,
Corey

Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mcadoo, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Timely attention, quick and efficient service! Super friendly and accommodating! Clean facility and precautionary ( mask wearing and distancing) while all were professional
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/28/2020 11:20 AM

Thank you for the 5 star survey and the nice words!

Your opinion is extremely important to us.
We value you and the time you spend with us.
We look forward to your next visit.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KW
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Kathleen W.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The service was prompt and they took care of several services on my vehicle keeping costs to a minimum.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/18/2020 04:15 AM

Thank you Kathleen for the 5 star survey!

We are thankful for you and the time you spend with.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GB
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Gerard B.
Shoemakersville, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing Again
Top Notch! Fast and Friendly.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/10/2020 03:12 PM

Thank you Gerard for the 5 star survey!

We are grateful for your time and patience in getting your concern fixed for your vehicle.
I am very glad it worked out.
We look forward to your next visit.

Have a great weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Category: Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommended
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Morgantown, PA
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car cleaning
Bought a brand new car- wasn’t really satisfied on how the car was “cleaned” and all the scratches I ended up seeing when I got home.... but my purchasing experience was excellent!! And krista was amazing!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/08/2020 04:37 AM

Thank you for taking the time to fill out our survey!

Your opinion is very important to us.
We are grateful for you and the time you spend with us.

I am sorry to hear about the scratches you noticed after the purchase of the vehicle.
I am going to have someone reach out to you to make arrangements to have the scratches looked at.

Thank you again for your business.
Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
BD
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Brad D.
Hamburg, PA
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
verified customerVerified Customer
Category: Service
Motor Warranty
The service team did a great job explaining the repairs and completed them in a timely manner! They also quickly addressed and fixed all our concerns and the service manager was especially helpful and informative.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2020
Service Type: Repair
Category: Service
Motor Warranty
Dealership identified issue with the motor that was catastrophic. Hyundai has an extended warranty on the motor and the entire repair / replacement was covered by Hyundai!! I was informed that customer pay items such as new belts and hoses were optional but they were replaced without confirmation. The car Is not shifting right since the repair and we will have to take the car back to the dealer.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/08/2020 05:04 AM

Thank you Brad for taking the time to fill out our survey.

Your opinion is very important to us.

I am sorry your visit was not completely satisfactory to you.
Please give us another opportunity to regain your confidence and satisfaction.
I believe we can do that.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GW
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Gladys W.
Orwigsburg, PA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ref.: Steve Ebethardt Service Manager
Steve is an excellent representative of your dealership. Professional, courteous & easy to deal with, every time, I may add.
We currently deal with him for, Santa Fe, Tucson & accent . Prior to that Genesis .
Never once did we have any issue with him.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/06/2020 08:49 AM

Thank you Gladys for the 5 star survey and the kind words!

We are very thankful for you and Francis for not only your business but the joy you guys bring every time you are with us. We look forward to your visits.
It is our pleasure to have you as customers and friends.

Have a wonderful week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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