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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Coaldale, PA
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Explain charges more thoroughly
Prices were high for what I had done. When they explained what had to be done, they didn't include tax. When they were explaining what I needed done I thought the fluid change was included in the price he gave me. Good thing I opted for not doing the one fluid change(didn't have to be done yet) because I thought it was included,the way he explained it.
Recommended
DANIEL E C. from Kelly Hyundai responded on 07/19/2021 12:00 PM

Kaitlin,

     I understand how fustrating it can seem if there wasn't clear communication on services and charges to be performed to your vehicle. If you have time I would love to talk to you about your most recent visit to our servce department. We strive to make every customer feel valued and appreciated. Thank you for taking the time to fill out the survey and I hope to speak with you soon.

Dan Carter
Kelly Hyundai
Service Manager
484-665-0130 Ext. 2416

Employees worked with
SE
STEPHEN EBERHARDT
JS
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Joseph S.
Spring Hill, FL
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Exceptional service
I am from Florida and was visiting Pennsylvania. The service person Mr. Enerhardt was extremely helpful. He explained all my options with regards to my issue and immediately had my vehicle in the service bay. Before I knew it I was informed that my vehicle was ready. I could not have had a better experience.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 07/10/2021 06:08 AM

Thank you Joseph for the 5 star survey!

It was to great to have you during your trip.
We are grateful for you and the time you spend with us.
We look forward to another opportunity to serve if you are in the area.

Have a great weekend!

Steve

Steve Eberhardt
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JK
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John K.
Shenandoah, PA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A Happy Customer
All your personnel makes your facility what it is.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/30/2021 12:25 PM

Thank you John for the 5 star survey and kind comments!

We are grateful for you and your valuable time spent with us.
We look forward to seeing you again.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mahanoy City, PA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
hyundai kona
it s ok but think the way of notifying you of appt needs to be change
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2021 10:06 AM

Thank you for the 5 star survey!

We are grateful for you and the business you bring us.
I apologize about the texts & emails. I will see about modifying your frequency of reminders.
We look forward to another opportunity to serve you.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Kutztown, PA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai service
Excellent service. Steve was wonderful to work with.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/29/2021 06:10 AM

Thank you for the 5 star survey!

We truly appreciate you and your valuable time spent with us.
We look forward to another opportunity to serve.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KS
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Karen S.
Pine Grove, PA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
need the cookies back
they take the time out to explain what service needs to be done for your car
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/28/2021 05:45 AM

Thank you Karen for the 5 star survey!

You have been a long time/faithful customer of ours.
We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AP
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Anthony P.
Nesquehoning, PA
2020 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/05/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not so much
2 hours for a scheduled oil change. Was one month late for free oil change with only 2,500 miles on new vehicle so it cost me $80. Would have been less expensive and faster to have it serviced elsewhere.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 02:01 PM

Thank you Anthony for taking the time to fill out our survey!

I apologize you had less than exceptional service visit with us.
We strive to provide exactly that every time we see you.

We are in the process of making some changes here at the dealership.
I apologize that you are catching us during those changes. 
Like, we will be building a automated car wash so we can wash all cars in a timely manner.
We just changed our hours of operation to be more available for our customers. This has led into 
some appointment challenges. 

Please give us another opportunity to exceed your expectations.
I believe we can do that.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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John B.
Temple, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
WOW
Keep up the great work
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/07/2021 11:55 AM

Thank you Jack for the 5 star survey!

You are truly appreciated and valued.
We look forward to another opportunity to serve.

Enjoy your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AA
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Assumpta A.
Pottsville, PA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The environment
Overall service very satisfying
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/02/2021 11:22 AM

Thank you Assumpta for taking the time time to complete our survey!
We value your opinion tremendously.

We are grateful for you and your time spent with us.
We look forward to seeing you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
FW
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F W.
Orwigsburg, PA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit to Kelly Hyundai
The service Dept. Did a Great job as usual, this excellent treatment is the reason customers like us are going back again and again to purchase and service cars at this location
Thank you
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/01/2021 06:01 AM

Thank you Frances for the 5 star survey!

We are truly grateful for you guys and the time you spend with us.
We look forward to seeing you guys on any occasion.

Thank you for loyalty and your cheerful spirit.

Hope you had a great Holiday and enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
KU
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Karen U.
Pine Grove, PA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Explained service performed
Service performed explained as well as “report card” provided and was advised when next service is expected, and where to look for this information on the vehicle
Recommended
STEPHEN C E. from Kelly Hyundai responded on 06/01/2021 05:40 AM

Thank you Karen for the 5 star survey!

We are grateful for you and the time you spend with us.
We look forward to seeing you again.

Hope you had a great Holiday and enjoy your week!

Steve

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CG
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Christine G.
Lavelle, PA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service center
So happy with my service at Kelly Hyundai. Super helpful staff and speedy service.
Will be returning and highly recommend- Steve was super helpful!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/29/2021 03:55 AM

Thank you Christine for the 5 star survey!

We are truly grateful for you and the time you spend with us.
We look forward to seeing you again.

Have a great Holiday weekend!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CK
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Craig K.
Kutztown, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The convenience of the dealership .
The only thing I wish they had had weekend service hours .
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/24/2021 08:35 AM

Thank you Craig for the 5 star survey!

We are grateful for you and your time spent with us.
We look forward to another opportunity to serve.

By the way ... We do have Saturday service hours.
We are open 7am to 4pm.
If you schedule ahead of time we can usually get you in.
Saturdays do get booked up quickly.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
SS
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Susan S.
Pittston, PA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional, courteous and knowledgeable
Everyone was professional, courteous and knowledgeable. They were friendly. The place was impeccably clean.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 05/13/2021 11:25 AM

Thank you Susan for the 5 star survey!

We are truly thankful for you personally and the time you spend with us.
We look forward to another opportunity to serve.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
AS
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Arthur S.
Hamburg, PA
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As I said before I only want what I wanted. I did not need a list of 'should do's'
They did the job in a timely manner
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 04/26/2021 02:06 PM

Thank you Arthur for the great survey!

Your opinion is very valuable to us.
Your vehicle is right at the first large service on the Hyundai/Dealer maintenance schedule.
Our only intent is to show you what Hyundai/Dealer recommends at your current mileage.
We know your vehicle is very important to you and only want to keep it running at it's best.

We are grateful for you and the time you spend with us.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
RL
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Rita L.
Hamburg, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very accommodating
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/23/2021 02:27 PM

Thank you Rita for the 5 star survey!

We are truly grateful for you and your valuable time spent with us.
We look forward to another opportunity to serve.

Have a great rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DS
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Donna S.
Leesport, PA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant & friendly staff . Excellent service
My car buying experience could have been a little better ( beginning of Covid ) however , service so far has been excellent !!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/18/2021 05:30 AM

Thank you Donna for taking the time to do our survey.
Your opinion is very important to us.

We value you and the time you spend with us tremendously.
We look forward to serving you again.

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GS
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Guy S.
Pine Grove, PA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
A very impressive Dealership and owner !
In a few words . I have been a customer of this Dealership for about 18 years. So this says it all.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/17/2021 09:05 AM

Thank you Guy for the great survey!

You have been a faithful, long-time customer of ours.
We are truly thankful for you.
We value you and your time tremendously!

Enjoy the rest of your week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Tamaqua, PA
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/04/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine recall issues
The 2014 Sonata has en engine recall/class action suit for certain models, which includes mine. I was not given accurate information about the underlying cause of the reason why my car stopped working properly. Some warranty work was completed, but the root cause of why my engine was not working right was simply denied and covered up. I understand recalls cost the company money, but it wasn't my fault that my engine was machined improperly coming off the line. Metal shavings in the engine clearly ends up with engine failure or a class action suit wouldn't have been created. Just own up to what happened and make it right. And don't lie to customers who know nothing about cars and try to sell them a bunch of other products even though their car is going to die.
Not Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/08/2021 03:45 PM

Thank you for taking the time to fill out our survey.
Your opinion is very important to us.

I apologize your experience was not satisfactory.
I want to tell you that by no means we were trying to take advantage of you or the situation.
Your vehicle needed alot of immediate and long term repairs.
The immediate repairs needed to be completed so we can address and eventually perform those long term repairs. 
There is a process that we (the dealer) and Hyundai that needs to be followed so the long term repairs can be covered/repaired under warranty.
My goal was to get to that point.
I am aware of the phrase "perception is reality" .. I know by your comments you feel you were mistreated.
I truly apologize for those feelings and would love another opportunity to gain your trust.

Please let me know if I can help with any future vehicle needs.

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MP
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Mia P.
Sinking Spring, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Sonata service was exceptional
I had a tire issue and the service advisor was able to schedule me the same day for service. They diagnosed the issue and replaced the tire in an efficient manner at an affordable price.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 03/01/2021 04:51 AM

Thank you Doug & Mia for the 5 star survey!

You guys have been long-time faithful customers of ours for many years.
We appreciate and value you tremendously.
It is always a pleasure to see you guys.

Have a great week!

Steve

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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