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SureCritic / Hyundai Dealer / Kelly Hyundai / STEPHEN EBERHARDT
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STEPHEN EBERHARDT

Kelly Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(410 reviews)
86

Reviews of STEPHEN EBERHARDT

Verified Customer
Tamaqua, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT PLACE
BEST OF THE BEST
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/10/2019 03:46 AM

Thank you for the great survey!

We are truly grateful for the time you spent with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MG
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Michael G.
Hamburg, PA
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Fine But Future Service Shock
The only thing that was disappointing is that I was there a few weeks before to have the head lamp replaced which was not planned. When I left I asked about service that is needed for the car from the last oil change because I declined some of the service and I was informed that nothing was needed. As I am waiting for a simple oil change I was informed that the 75,000 mile service is recommended and was declined last oil change with a total of over $600 which I was not prepared for. I had to decline again and now wait until the inspection/oil change at 80,000. It is quite a shock when a customer is expecting a $50 total and then service is needed costing over $600 let alone the time it will take to complete the service which I was not prepared for. I wish I would have been told what was needed when I asked before not have it sprung on me waiting for a simple oil change.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/07/2019 03:53 AM

Thank you Michael for taking the time to fill out our survey.
Thank you also for taking the the time to explain your displeasure with your last visit.
I can understand your confusion.  When inquiring about an upcoming service, we should have provided you with a maintenance guide printout. That did not happen. I apologize for that.
We don't like giving surprises and I'm sure you don't like receiving them as well.
In the future, we can provide you with an upcoming maintenance service printout at your request.
We appreciate you and the time you spent with us.
Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
GM
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Greg M.
Fleetwood, PA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always a great experience !!!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 05:04 AM

Thank you Greg for the 5 star survey & nice comment!

We are thankful for you and your business with us.
We look forward to your next visit.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JR
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John R.
Bernville, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yhe people .
Service and atmosphere is nice.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 05:01 AM

Thank you John for the great survey!

We are grateful for you and your business.
We look forward to your next visit with us.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DH
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David H.
Blandon, PA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick service
Great service and friendly staff
Recommended
STEPHEN C E. from Kelly Hyundai responded on 12/02/2019 04:59 AM

Thank you David for the 5 star survey!

We are truly grateful for you and your business.

Happy Holidays!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MP
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Mia P.
Sinking Spring, PA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service and accommodating
The service advisor Steve was very informative and accommodating to my needs concerning a car that I was potentially going to buy. He explained everything to me in a professional manner.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/22/2019 04:39 AM

Thank you Mia (and Doug) for the great survey!

You guys have been long time valued customers of ours.
We appreciate you guys and value your business tremendously.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Allentown, PA
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service
They tell you what you need done on your car and don’t try to talk you you into a bunch of other things
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/11/2019 04:31 AM

Thank you for the great survey and the nice comment!

We truly appreciate you and the time you spent with us.
We look forward to your next visit with us.

Have a great week!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CT
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Cheryl T.
Fleetwood, PA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
My vehicle was picked up at my home, taken to the dealership, inspected, washed, and returned to my driveway so I didn't have to make arrangements to get my vehicle there to be inspected
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/09/2019 04:22 AM

Thank you Cheryl for the 5 star survey!

It is our pleasure to serve.
We are grateful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Bernville, PA
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people. Great service.
Very pleased with everything about Freefom Hyundai.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/08/2019 02:04 PM

Thank you for the great survey and the nice comment!

We are thankful for you and the time you spent with us.
We look forward to your next visit.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JB
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Jennifer B.
Orwigsburg, PA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, efficient service!
Freedom Hyundai's service department consistently provides friendly and efficient service
Recommended
STEPHEN C E. from Kelly Hyundai responded on 11/08/2019 04:31 AM

Thank you Jennifer for the 5 star survey!

We are truly grateful for you and your business.
Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WS
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William S.
Zion Grove, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people are always friendly and willing to work with you through what ever problem.
very nice place and very nice people.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/30/2019 05:52 AM

Thank you William for the 5 star survey!

It is our pleasure to serve.
Please do not hesitate to contact us for any/all of your vehicle's needs.

Happy Halloween!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MB
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Martin B.
Palm Bay, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Courtesy, and service.
Excellent
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/30/2019 05:50 AM

Thank you Martin the great survey!

It was our pleasure to have you spend time with us.
We look forward to your next visit.

Happy Halloween!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Hamburg, PA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly/informative staff
Love this dealership Everyone is so nice and the service is great
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/30/2019 05:49 AM

Thank you for the great survey!

We are grateful for you and the time you spent with us.
We look forward to your next visit with us.

Happy Halloween!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MW
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Michael W.
Lansford, PA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change, tire rotation, inspection
Had all 3 services done. Was in out and on with life within an hour. Friendly staff and clean building
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/30/2019 05:48 AM

Thank you Mike for the great survey!

We value you and your business with us tremendously.
Enjoy the rest of your week!

Steve Eberhardt

Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
CK
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Craig K.
Kutztown, PA
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service is excellent .
I am very happy with the work performed on my vehicle .
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/26/2019 05:11 AM

Thank you Craig for the 5 star survey!

We are grateful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
MW
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Michael W.
Reading, PA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine replacement at 97,000 miles
I couldn’t say enough about Hyundai standing behind their vehicles. I bought my car in 2012, my oil light started coming on. I was low on oil, Hyundai did an oil consumption test, turns out I was burning oil, like 2 quarts low. They replaced my engine, and put me in a rental til mine was ready. I’m now at 97,000 miles with a new engine and 1 yr warranty on my new engine!
Great job Hyundai! Awesome Mechanics too!
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/26/2019 03:48 AM

Thank you for the awesome survey and the nice words!

We are happy to be able to help you in the situation.
We value you and your business tremendously.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
Verified Customer
Mohrsville, PA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Broken wire
Fortunately it was only a broken wire in the pigtail harness. Unfortunately the bill was still over $200
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/25/2019 01:39 PM

Thank you for taking the time to complete our survey!

Unfortunately, some repairs even though they sound simple, are still expensive.
We will always look for the lesser expensive way of doing repairs for our customers. Performing the repair properly will always be most important.
Anyway, we are thankful for you and the time you spent with us.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
DP
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Diana P.
Shillington, PA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Diana Pfleger
Great customer service. Made an appt., someone forgot to enter it in the system, took me anyway. Would not turn me away.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/25/2019 01:35 PM

Thank you Diana for the 5 star survey!

I don't think we would turn you away anytime. Just saying.
Thank you for spending time with us.
We are grateful for you and your business.

Have a great weekend!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
WH
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Wayne H.
Reading, PA
2020 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slowest Oil Change Ever
We had our 2020 Palisade in for it’s first oil change, and it took over 2 hours!! After an hour and forty minutes the service advisor came out and said “oh the oil change was done 40 minutes ago, we are just waiting to have your car washed” When the car finally came back it was just wet, not washed, and it was another almost 20 minutes on top the one hour and forty minutes we already had spent there. Love my car, but will more than likely be getting our car serviced elsewhere.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/15/2019 03:00 PM

Thank you Wayne for taking time to complete our survey and your comments.
Your comments reflect a concern that we have been working on a couple weeks now. We have just aquired a new recon company and are still working the bugs out of it. 
Your time is valuable and we feel the same.
Please give us another opportunity to make things right and prove your last visit was not the norm.
I feel we can more than makeup for your poor experience with us.
We will do what is needed to keep you in "your good grace."
Looking forward to our next opportunity to exceed your expectations.
Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
JR
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John R.
Laureldale, PA
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly
friendly, fast service, free car wash and no oversell.
Recommended
STEPHEN C E. from Kelly Hyundai responded on 10/14/2019 06:34 AM

Thank you John for the 5 star survey!

We appreciate you and value your business with us.

Have a great day!

Steve Eberhardt
Service Manager
484-665-0130 x2415
Employees worked with
SE
STEPHEN EBERHARDT
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