avatar

Cuco Garcia

Service Writer
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(130 reviews)
89

EP
ED P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2024
verified customerVerified Customer
10
Last minute oil/filter change
Due for one. Finding the time and motivation to do was hard. Driving past them while running errands. It was mid afternoon. Probably busy. Gave it a shot anyway. Cuco said absolutely. Short wait. Got me in. Another short wait. Done. Great! This is my go to place and highly recommend. Brian and Cuco are my go to guys.
Owner from Midtown Auto Repair- Goodyear responded on 09/27/2024 09:36 AM

We’re glad to hear that you found the time to swing by! It sounds like Cuco and the team really hit the ground running to get your service done quickly. We appreciate your loyalty and are happy to be your go-to spot for all things automotive. If Brian and Cuco had capes, they’d definitely be our superheroes! Thanks for recommending us; we promise to keep the quality just as good for your next visit.

Employees worked with

TH
THOMAS H.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/25/2024
verified customerVerified Customer
10
Tire repair
Professional service in a timely manner. Real happy with service.
Owner from Midtown Auto Repair- Goodyear responded on 09/25/2024 10:48 AM

Hi Mr Hughes would you kindly rescore us? I think you there may have been an error in the 1/5 stars. 

Owner from Midtown Auto Repair- Goodyear responded on 09/27/2024 08:50 AM

Hi Mr Hughes can you please submit the rescore request we sent you. It still shows 1/5 stars. 

Owner from Midtown Auto Repair- Goodyear responded on 10/01/2024 08:05 AM

Hi Mr Hughes can you please submit the rescore request we sent you. It still shows 1/5 stars.

Employees worked with

YA
YOUSAF A.
Chicago, IL
Nissan *NV 2500 HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2024
verified customerVerified Customer
10
Professional and organized
I was surprised to see a repair shop so clean and organized . They had to change the water pump on my car it was done on time as promised. Very professional and organized shop. I would highly recommend it.
Owner from Midtown Auto Repair- Goodyear responded on 09/26/2024 09:37 AM

We appreciate you taking the time to share your experience! It's always nice to hear that our efforts to keep everything clean and organized are noticed—who knew car repairs could come with a side of tidiness? We're glad the water pump replacement was handled efficiently and met your expectations. Your recommendation means a lot to us, and we’re happy to have provided you with a smooth experience!

Employees worked with

ER
EDWARD R.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2024
verified customerVerified Customer
10
Quick and reasonable price
Had a battery and starter replaced on a 16 Audi A3. Entire staff kept me informed and had car done in 1 day even though they had to order a part. Solid shop!
Owner from Midtown Auto Repair- Goodyear responded on 09/25/2024 09:38 AM

We really appreciate you taking the time to share your experience! It’s great to hear that our team kept you in the loop while tackling your Audi A3's battery and starter. We like to think of ourselves as the pit crew for your automotive adventures, ready to jump in when a part decides to play hide-and-seek. If you ever find your Audi craving more attention, you know where to find us!

Employees worked with

DP
DERICK P.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Solid service and communication
I am a repeat customer who uses the Costco Auto program's affiliate auto repair facility recommendation. Janat (the Manager) met and exceeded Costco's 15% discount on services, matching that of AAA Auto Care Service Center. The client was pleased with the process and quality of work done on their vehicle. An added bonus was getting a free car wash next door at the Auto Detailer after service.
Owner from Midtown Auto Repair- Goodyear responded on 09/19/2024 09:36 AM

We appreciate your loyalty and are glad to hear that we exceeded your expectations! It's always great when we can outdo a reliable recommendation, and we’re happy to have matched the competition when it comes to service and savings. A complimentary car wash is just our way of saying we like to keep things shiny, inside and out. Your satisfaction is our fuel, and we look forward to making your next visit just as pleasant. Safe travels on the road!

Employees worked with

JD
JULIE D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2024
verified customerVerified Customer
10
Great customer service
Cuco and his team provided a lot of options for my tire repair and were respectful of my decision. They were able to get me in and out in an hour, without an appointment.
Owner from Midtown Auto Repair- Goodyear responded on 09/19/2024 09:36 AM

It sounds like Cuco and the team performed a tire-tastic job! We're glad they provided you with options and respected your choices—after all, it’s your vehicle, not a game show! It’s impressive to hear that you were in and out in an hour without an appointment. If only all errands could be as quick! We appreciate your business and look forward to helping with any of your future automotive needs.

Employees worked with

PG
PATRICK G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2024
verified customerVerified Customer
10
Ford Explorer '97 repair
Brought in my older Ford Explorer with a starter problem. It was fixed and out the same day. They also included a diagnosis/evaluation of the vehicle. Great customer and engine service.
Owner from Midtown Auto Repair- Goodyear responded on 09/18/2024 09:34 AM

We're glad to hear that your Ford Explorer is back to cruising smoothly! Getting it fixed and returned on the same day is like finding an extra fry at the bottom of the bag—always a pleasant surprise. We're pleased you appreciated the diagnosis as well; a well-rounded check-up can keep those pesky problems at bay. Thanks for choosing us for your vehicle needs, and happy driving!

Employees worked with

MW
MELINDA/ GREG W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
verified customerVerified Customer
10
Repaired rear drums on Armada
Midtown Auto Goodyear was recommended to us by a friend. The managers (Brian and Kucho) and mechanics were great!!!

Excellent explanation of work needed and follow up on progress! They were very personable and the experience was great!

Our car is almost 20 years old and is still purring along.
Owner from Midtown Auto Repair- Goodyear responded on 09/17/2024 09:35 AM

It sounds like your trusty old ride is still giving you plenty of mileage with the help of some solid auto care! We're glad to hear that you had such a positive experience with our team. Taking the time to explain the necessary work is part of our job, and it’s even better when our customers feel that personal touch. Here's to many more years of your car purring like a kitten!

Employees worked with

BS
BRIGID S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2024
verified customerVerified Customer
9
Reliable and Prompt!
Always appreciate Midtown’s prompt attention and clear and straightforward communication. Thanks again!
Owner from Midtown Auto Repair- Goodyear responded on 09/17/2024 09:35 AM

We appreciate you taking the time to share your experience. It's great to hear that you value our promptness and clear communication. We aim to keep things as straightforward as possible—after all, we all have enough twists and turns in our daily lives! If you need anything else, don’t hesitate to reach out.

Employees worked with

MS
MARK S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2024
verified customerVerified Customer
10
Tire Trouble
Efficient. Got it correct.
Owner from Midtown Auto Repair- Goodyear responded on 09/16/2024 09:34 AM

We appreciate you taking the time to share your experience. It sounds like we hit the nail on the head this time; efficiency and accuracy are what we aim for! If we can continue to keep your vehicle running smoothly, just let us know.

Employees worked with

BB
BAI B.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2024
verified customerVerified Customer
0
Bad people
Poor service
Employees worked with

JM
JUSTIN M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
10
Great help!
The shop is open 7 days a week, which helped me out of a jam. The team also worked hard to get me back my car asap. They went above and beyond fixing the car and even bussing out some paint I had on the door. Great help and great work!
Owner from Midtown Auto Repair- Goodyear responded on 09/13/2024 09:35 AM

We're glad to hear that our team could come to your rescue, even on a Sunday! It sounds like you had quite the adventure with that door paint; we're always happy to tackle those surprises. Your appreciation for our hard work really fuels our passion for keeping those wheels turning smoothly. If your car needs another round of pampering, you know where to find us!

Employees worked with

KS
KATIE S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Helpful!
Goodyear was so helpful and communicative. They walked us through pros and cons of every step of the way. They also continued to be so helpful even when we needed to go somewhere else for services (so we could get the benefit of a transmission warranty through the dealership, not because of any issues with Goodyear), which I really appreciated. We hope we won’t need them again — but if we do, we will be back!
Owner from Midtown Auto Repair- Goodyear responded on 09/12/2024 09:35 AM

We're glad to hear you had such a positive experience! Our team loves walking you through the nitty-gritty of car repairs—think of us as your personal pit crew, minus the jumpsuits and cheering crowds. It's great to know we could be of assistance even when you needed to take a detour for that transmission warranty. While we hope your car keeps running smoothly, we’ll be here, ready and waiting with our toolboxes if you ever need us again. Safe travels on the road ahead!

Employees worked with

JD
JAROM D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2024
verified customerVerified Customer
10
Treats you fairly and honestly
They’ve always been fair and upfront with me about everything they do. I’ve been there several times, and they’re always friendly and honest and helpful. I drive way out of my way to see them.
Owner from Midtown Auto Repair- Goodyear responded on 09/12/2024 09:35 AM

It's fantastic to hear that you've consistently experienced fair and upfront service with us. We aim to create a welcoming atmosphere where honesty is the best policy. Driving out of your way to visit us really shows your loyalty, and we're happy to have earned your trust over time. Here’s to many more visits—hopefully they won't be too far out of your way!

Employees worked with

BB
BILL B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2024
verified customerVerified Customer
10
Very Professional and quick
Took my FJ Cruiser in to get looked at as it wasn’t starting. They diagnosed the problem and fixed within a day. Much appreciated their professionalism on the matter.
Owner from Midtown Auto Repair- Goodyear responded on 09/11/2024 09:35 AM

It's great to hear that we could get your FJ Cruiser back on the road in no time! Diagnosing car issues can sometimes feel like trying to solve a mystery novel with no ending, but we're glad we cracked the case for you. If your vehicle ever needs a sidekick again, you know where to find us. Happy driving!

Employees worked with

LG
LENORA G.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2024
verified customerVerified Customer
10
Service Awesome
From the time I walked I. I until I walked out . Pleasant and through . I felt really good being in there . The place is clean and the staff is professional
Owner from Midtown Auto Repair- Goodyear responded on 09/09/2024 09:34 AM

We appreciate your feedback! It’s awesome to hear that you felt right at home from the moment you arrived. A clean and professional atmosphere is what we aim for, so it’s great to know we hit the mark. If you ever need us again, you know where to find the cleanest garage around!

Employees worked with

YK
YASH K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2024
verified customerVerified Customer
10
Best Auto Service
They are very helpful when in need and don’t charge you for sake of it.
Owner from Midtown Auto Repair- Goodyear responded on 09/02/2024 09:33 AM

It's great to hear that you found our team so helpful! We always aim to lend a hand without hitting you with unnecessary charges. It’s all about keeping our customers on the road without a hefty bill to match. We appreciate your support and look forward to being there whenever you need us!

Employees worked with

JM
JIM M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2024
verified customerVerified Customer
10
Tires and brake services for my Ridgeline
A well run shop! Cuco was very good to work with!
Owner from Midtown Auto Repair- Goodyear responded on 09/02/2024 09:33 AM

We're glad to hear you found our shop to be well run! Cuco does have a knack for making the whole experience smoother than a freshly paved road. Your support truly means a lot to us, and we hope to keep delivering that kind of service!

Employees worked with

EH
EDWARD H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2024
verified customerVerified Customer
10
Top drawer
Always pleasant and top drawer1
Owner from Midtown Auto Repair- Goodyear responded on 08/31/2024 09:35 AM

It's fantastic to hear that your experiences with us have been so pleasant. We aim for the top drawer treatment for all our customers, and knowing we hit the mark with you is what keeps us going. If there’s anything we can do to keep that top drawer reputation shining bright, just let us know!

Employees worked with

JS
JESSICA S.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2024
verified customerVerified Customer
10
Quick service
They were very fast and efficient, only had the car for about 3 hours and they were able to diagnose the car and fix it quickly. Highly recommend
Owner from Midtown Auto Repair- Goodyear responded on 08/26/2024 09:35 AM

We're thrilled to hear that you had a speedy and efficient experience with us! It's fantastic to know that we were able to diagnose and resolve the issue promptly. Thank you for recommending us! We appreciate your support and look forward to helping you again in the future.

Employees worked with

Displaying Review 81 - 100 of 131 in total
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.