MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

AD
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ASTONIDA D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
As Promised
Service was completed in a timely manner.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:16 PM

Dear Astonida,

Thank you for the kind words.  You did get her name right.  Glad we could accommodate you in a timely manner. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

JB
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Jennifer B.
Crowley, TX
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
The service department is always friendly and proficient. I like being able to book an appointment and they get my car in right away.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:31 PM

Good afternoon Jennifer.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

FR
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Freida R.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai
it was great Thanks
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/01/2017 02:33 PM

Good afternoon Freida.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate your kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2017
verified customerVerified Customer
Category: Service
retraction
After speaking with Mary my concerns were resolved.
Recommended
Employees worked with

Verified Customer
Mansfield, TX
2016 Hyundai Sonata Hyb
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much time waiting
Too much time waiting
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/28/2017 01:38 PM

Dear Valued Client,

My name is JD Kimbrough and I am the new Service Manager at Hiley Hyundai.  I appreciate your feedback and do apologize that you felt it was a longer than normal wait time. 

I would like to speak with you to discuss further.  I will contact at the number on record.  If for some reason I miss you, please call contact me at the dealership at your earliest convenience. 

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

VT
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Valerie T.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
It's always a pleasure to visit this facility. Service is fast, efficient , professional, and friendly. Trustworthy and dependable. ..never high pressure.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/22/2017 01:59 PM

Good afternoon Valerie.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Again, thank you for all the kind words.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2017
verified customerVerified Customer
Category: Service
retraction
After speaking with Mary my concerns were resolved.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/22/2017
Service Type: Maintenance
Category: Service
lack of concern for customer
Dealership decided to reduce the air preasure in my tires. This cost me fuel mileage plus th anxiety of thinking something was wrong with the car. they have no addressed a seat and paint issue with the vehicle. I am sad to say I will no long use this dealership I also fully intend to not purchase another Hyundai at this time.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/22/2017 08:24 AM

I apologize for the experience that you received.  I understand that you have already spoken with Mary and explained the issue with the tire pressure.  With seeing so many clients, we sometimes have to be reminded when there is a special circumstance. 

I appreciate you taken the time to visit with Mary and for your understanding. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

WR
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Wendie R.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
car fixed from rat chew and tire replaced
Wendie rambo
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/22/2017 01:39 PM

Good afternoon Wendie.  It was a pleasure working with you.  Glad we were able to help you out with the rodent issue.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LR
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Linda R.
Benbrook, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai
Customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/17/2017 10:19 AM

Good morning Linda.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear that you were very pleased with your service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience and friendly
Great Place
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/16/2017 06:29 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  I'm hapy to hear we provided convenient and friendly service. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

WH
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WANDA H.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Friendly, fast service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/14/2017 07:19 AM

Good morning Wanda.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience


I'm happy to hear that you always have great service.  Thanks for the thumbs up!!  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RE
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Roberta E.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
Quick service, nice people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/14/2017 07:14 AM

Good morning Roberta.  Thank you for the kind words. 

My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MC
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Mary C.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Experience With my Hyundai Dealer
It's a very pleasant place to go, everyone is so helpful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/14/2017 06:47 AM

Good morning Mary.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MG
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Maritza G.
Cleburne, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not satisfied
I will not bring my car here anymore if I can help it.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/14/2017 07:07 AM

Good morning Maritza,

I apologize that you feel your questions were not answered.  If you would like us to address the grease spot on the visor and the carpet issue I would be happy to do so. 

You can contact me here at the dealership if you would like to get those items handled.

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RA
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Raymond A.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What you would expect
Everything as expected.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/07/2017 03:05 PM

Good afternoon Raymond.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.
I'm happy to hear that we met your expectations.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TS
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Tony S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful staff
Friendly and helpful staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 07:02 AM

Good morning Tony.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear our staff was friendly and helpful during your service visit. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CS
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Charlene S.
Kennedale, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Staff was very polite and friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 07:00 AM

Good morning Charlene.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate your kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department went beyond the extra mile
The service department stayed open late to make sure that required service was completed the same day. I was very impressed by the customer service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 06:46 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

When it comes to client safety, you just can't put a time limit on it.  We are happy to go above and beyond to keep our clients and their families safe on the road. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Everman, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service Dept.
They are willing to work with you to get the best price for repairs. Allowed the purchase of after market parts to save money and use the lowest repair coupons from other dealers. Thumbs up!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 06:42 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I do apologize that the steering wheel was not straight when completing the alignment.  I appreciate you allowing us the opportunity to make it right for you. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Everyone was nice
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 06:39 AM

 Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm happy to hear that our staff was courteous on your visit.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
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