MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1101 reviews)
79

CS
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Cavin S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
none
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/03/2017 08:46 AM

Good morning Cavin.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KP
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Karen P.
Fort Worth, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Disappointed again
Never never ever ever ever ever ever ever will Hiley get my business
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/04/2017 06:37 AM

Good morning.  I apologize for the misunderstanding. Mary and I would like to sit down and visit with you about this situation.  I've never met you and have only spoken to you on one occassion over the phone.  After 16 years of service in this industry, my word and reputation are much more valuable than $200.00.  I'm sure that we can get this sorted out. 
Mary or I will contact you later this morning to discuss further.

Kind regards,

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service and support were great.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/03/2017 08:43 AM

Good morning John.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RF
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Ronald F.
Duncanville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
Great bunch of people from parts to service. All are great to deal with.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/01/2017 03:37 PM

Good afternoon Ronald.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  Thank you for the kind words.  I'm happy to hear we continue to provide great service for you. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DB
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Diana B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/30/2017 10:33 AM

Good afternoon Diana.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt and friendly service
Prompt and friendly service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 11:25 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  I'm happy to hear you had such a pleasant experience.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CB
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Charles B.
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a
a
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 12:59 PM

Good afternoon Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate you choosing Hiley Hyundai. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

RG
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Russell G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Russell
The people there are friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 02:58 PM

Good afternoon Russell.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I'm happy to hear that we provided you with friendly service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KJ
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Kelly J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and honest
Great people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 03:03 PM

Good afternoon Kelly.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I would have to agree with you, Mary is A plus! 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CA
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Chris A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
This was a great experience they even had a loaner for me to use while my was being serviced.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 03:14 PM

Good evening Chris.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

It was a pleasure talking with you this evening.  I appreciate the clarification on the "Recommended" selection on your survey.  I figured that must have been a mistake.  Thank you again for the opportunity to be of service to you.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
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Robert S.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A dealer that you can trust
Did not try to sell you more than what was needed...very friendly people too
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/21/2017 11:01 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Thank you for your trust in Hiley Hyundai and your continued patronage.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RB
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Regina B.
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convience
The service was great and Ms. Mary' s Customer Service was great.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 07:01 AM

Good morning Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear you received great customer service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DG
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Dale G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service
Prompt and polite
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:59 AM

Good morning Dale.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CB
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Charles B.
Crowley, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repare to steering column bushing.
The service was great but pricey. I have another mechanic that I use for normal maintenance and inspections, but he recommended I use the dealer service for this particular problem with the steering column.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:58 AM

Good morning Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

With today's vehicles, they have more technology and are more complex than years past, so I can understand your concern on how the repairs can be more than expected.  We always try to be competitive with other dealers and provide special offers via the website or mailer to accommodate our clients for their service needs.  We value your business and appreciate you choosing Hiley Hyundai.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt courteous service
Same as previously stated
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:46 AM

Good morning Annette.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I'm very happy to hear that you received prompt and courteous service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

SG
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Sara G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly workers
I got greated with good attitude and great service they explain everything that my car needed
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/17/2017 08:02 AM

Good morning Sara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Meridian, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Pleasant upon arrival. All service was explained to my satisfaction.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:47 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
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Carolyn J.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convienent to Cleburne, Tx. Have loved our Hyundi Veracruz, but now out of warranty, so will seek cheapest repair service.
Yes,
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:44 AM

Good morning Carolyn.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Although we may not be the cheapest, we are competitively priced and offer various coupons on-line and via mailers to accommodate our clients.  Keep in mind, the cheapest price does not always equal to the best quality of work for your vehicle. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
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Barbara B.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
bjb
very good and very nice people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:40 AM

Good morning Barbara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SR
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Sharen R.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly and clean
Did not have an appointment but they got me in without a long wait. The waiting area was clean and the staff is very courteous .
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:37 AM

Good morning Sharen.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We make every effort to accommodate our clients whether they have an appointment or not.  I'm happy we were able to complete your service in a timely manner.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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