Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
MB

Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(251 reviews)
74

Reviews of Matt Brunner

gravatar
Verified Customer
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2022
verified customerVerified Customer
9
Category: Service
Service
Good service - fast & satifactory
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:06 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
MC
gravatar
Michael c.
Coeur D'Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
8
Category: Service
Service/Sales
Great experience ordering my vehicle. My salesman Ed was very helpful from placing the order all the way to showing me how features on my new vehicle worked when I received it.
The service staff has been extremely helpful and courteous as well.
Great experience all around!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:15 AM

Michael, thank you for the 5 star review! We're so glad that you had such a great experience with Ed and the service team! Thank you for giving us the opportunity to serve you! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DS
gravatar
DEWAYNE S.
Priest River, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
Always professional and courteous always has answers to any question
Always completed appointment in timely manner. Most important you know when you leave your automobile is 100 % safe and dependable for whatever use. They always check everything from oil leaks to windshield wipers. Thanks
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:20 AM

Dewayne, thank you for your kind words! Our customer's safety is the most important part of any work that we do. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
RG
gravatar
RICHARD G.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
Very Professional, Clean Work Place, VERY NICE PEOPLE!!!
Matt, Cole, Adam are very Knowledgeable of their Work and given me straight answers I needed to understand the different functions of my 2028 F-150.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 10:16 AM

Richard, thank you for the 5 star review! We'll be sure to pass along your kind words to Matt, Cole, Adam and the rest of the team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DM
gravatar
DENNIS M.
Post Falls, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/27/2022
verified customerVerified Customer
5
Category: Service
Not good
I called for an appointment and told your scheduler I need to leave town on Aug 9 so she said bring your truck in at 7 am on July 25, when I arrived they had no appointment for me do they put me on the schedule and turned me over to the quick lube advisor. This s the second time I’ve been there for the same problem and I don’t have confidence that it is resolved. The quick lube advisor is a nice guy, he was professional and tried to help but he is not proficient in the 6.7l diesel. Every time I travel I have an issue that requires a dealer visit, this makes me doubt the reliability of the truck. Not sure what I can do differently but this is getting old.
Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford Maverick
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/26/2022
verified customerVerified Customer
8
Category: Service
Great Service, but a long service time.
The people I spoke with were very kind and
the service department honored their quote for me even though additional work needed to be done. ?

I think the only downside is that everywhere is so busy and short staffed that my truck was there all day for an oil change and an alignment when it was estimated a couple of hours. Unfortunately, our area is growing at a drastic rate that we can't keep up with it!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:39 AM

Anonymous, thank you for the kind words. We're sorry that it took longer than anticipated for the work on your vehicle, but we appreciate your understanding. We are searching high and low for additional technicians and looking for a variety of ways to increase capacity with our ever expanding community. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2022
verified customerVerified Customer
10
Category: Service
Quick and efficient
Dropped off my pickup for service the night before with the key drop. Vehicle was done the next day, sooner than expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 03:13 PM

Anonymous, thank you for the 5 star review! We're so glad that our overnight drop box service worked so well for you! We love being able to exceed expectations and overnight drop offs truly help open our schedule! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
JW
gravatar
JEFF W.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2022
verified customerVerified Customer
10
Category: Service
F150 Service
Straight forward, honest and friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:44 PM

Jeff, thank you for the 5 star review! We're glad that you had such a pleasant and successful experience with our team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DS
gravatar
DARRELL S.
Hayden, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2022
verified customerVerified Customer
1
Category: Service
Uber
I received a call that my truck was ready. I asked for ride, not far. Mat said the driver would call me. After waiting an hour, I was afraid service would close so I had to call an Uber. When I got there, it appeared nobody was coming for me. I also asked for BOTH fuel filters to be replaced but when I got home and read the work order, I was charge for only one so the other wasn't changed. However, with nothing but highway miles and only 16,000, I was told my air filter needed replacement. Not seeing it, I had them do it but a filter should last longer than 15,000 highway only miles. My guess is I got a filter I didn't need but did not get a filter I wanted.
Employees worked with
MB
Matt Brunner
WL
gravatar
WILFRED L.
Rathdrum, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2022
verified customerVerified Customer
10
Category: Service
A major repair done well
I had a check engine light which the tech diagnosed as a bad injector. I had purchased a Ford extended warranty, thankfully. During repair a bolt broke off inside one of the heads which ultimately required replacement of that head. It took a little while to get all the parts together with some coming from fairly close and others from across the country.

Long short, short - the repair was completed and McKenzie (sp?) went to bat with Ford to assist with over half the cost of the rental car. Normally a rental is only covered for 5 days but we needed it for closer to two weeks.

Again, great service at Mike White Ford in Coeur d'Alene.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:53 PM

Wilfred, thank you for the fantastic review! We're so glad that we were able to take care of the issue and please know that we will always go to bat for you! Thank you for choosing Mike White Ford! 

Employees worked with
MB
Matt Brunner
RB
gravatar
RICHARD B.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2022
verified customerVerified Customer
10
Category: Service
Windshield recalibration
Very prompt service for a windshield re-calibration due to a cracked windshield. The car was dropped off early, and we walked down the street and had breakfast at a local restaurant, then walked back. The car was done shortly after our return. Impressed with the courtesy and friendliness of the service people we dealt with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:20 PM

Richard, thank you for your kind words! We're so glad that you had such a positive experience with our team! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
CB
gravatar
CRYSTAL B.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2022
verified customerVerified Customer
10
Category: Service
Pleasant
Fast, Thorough satisfactory
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:14 PM

Crystal, thank you for the 5 star review! Pleasant, fast and thorough are always our goals! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
PS
gravatar
PAMELA S.
Post Falls, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2022
verified customerVerified Customer
10
Category: Service
Great service
Extremely great service ! Had oil change with a couple of recalls had the shuttle ride home . All in all they exceeded all my exceptions! Great job Mike white Ford
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:12 PM

Pamela, thank you for the kind review. We're so glad that we were able to get things taken care of smoothly and pleasantly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
RB
gravatar
RONALD B.
Oakesdale, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
verified customerVerified Customer
10
Category: Service
Service
Amazing service dept.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:02 PM

Ronald, thank you for the amazing review! It was a pleasure serving you and we look forward to our next opportunity to serve you!

Employees worked with
MB
Matt Brunner
AH
gravatar
AMANDA H.
Saint Maries, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2022
verified customerVerified Customer
10
Category: Service
Great Service
The service department took care of everything I needed. Very impressed
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:38 AM

Amanda, thank you for the great review! We're so glad that our service department was able to impress you and take care of your vehicle! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Excellent experience
I dropped off my truck for a check engine light issue, but at the last minute I noticed my service was due. Not only did they pinpoint the problem and get parts ordered, they did a complete service and even rotated my tires! They were honest about filters that didn't need changed and advised me to start thinking about brakes. I was impressed because it seems like they are honest and willing to go the extra mile in what's commonly a very rushed and indifferent world. Old small town feel... how CdA use to be.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:32 AM

Anonymous, thank you for the excellent review. We're so glad that we were able to get everything sorted and advised you on things that will come up in the future! We're very grateful for our customers and treating everyone like family is always our goal! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/28/2022
verified customerVerified Customer
9
Category: Service
Received my vehicle back on time after warranty work
Brought my truck in the day before, but they called me that day and wanted early, said it was already there. They are just plain busy like everywhere.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:12 PM

Anonymous, thank you for the kind review. We are busy but we always have time for you! We look forward to serving you again in the future.

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2022
verified customerVerified Customer
10
Category: Service
Very professional
Very professional and easy to work with
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/23/2022 10:44 AM

Anonymous, thank you for the 5 star review! We always strive to be professional and approachable and we're glad that we achieved that for you! We look forward to serving you again in the future.

Employees worked with
MB
Matt Brunner
LO
gravatar
LEON O.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2022
verified customerVerified Customer
10
Category: Service
Excellent service
I'm very pleased at the service you guys provide
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:39 PM

Leon, thank you for the excellent review! We're so glad that you had another pleasant experience with us and look forward to having the opportunity to serve you again in the future!

Employees worked with
MB
Matt Brunner
RH
gravatar
RUSSELL H.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2022
verified customerVerified Customer
9
Category: Service
good experience
Had my car in for some trouble shooting. While in for that they discovered that there was an open recall.
They took care of the recall and sent me on my way.
Good Job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:06 AM

Russell, thank you for the 5 star review! We're always glad to help with both anticipated and non-anticipated issues. Thank you for giving us the opportunity to serve you!

Employees worked with
MB
Matt Brunner
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.