MB

Matt Brunner

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(260 reviews)
75

RB
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RICHARD B.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
10
Category: Service
The people in the service area are always courteous and try to keep you informed about your repairs.
I purchased my truck at this dealership in 2017. I use their service department for routine maintenance and repairs. They alway meet or exceed my expectations.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:08 AM

Thank you for your kind review, Richard! We are so glad that you have continued to use us for routine maintenance and repairs. We strive to meet or exceed expectations, so we are glad to hear that we have achieved that for you. We are glad to have you as part of the Mike White Ford of Coeur d'Alene family.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
Category: Service
Dead Battery
They did a great job working me in to change the battery. The battery had died the day before. So this was unscheduled.
Thanks
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:57 AM

Thank you for trusting us with your vehicle! It's great to hear that we were able to work you in for a battery change, especially on such short notice. We're happy to have provided you with a pleasant experience.

Employees worked with

RB
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RICHARD B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2023
verified customerVerified Customer
9
Category: Service
'21 Ford Escape
It took multiple tries to fix the difficult electrical issue with our 21 Escape Titanium Hybrid, but each time Mike White Ford was very gracious in offering a shuttle service, or even a loaner on two of the service visits. Very good people at this dealership.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/20/2023 06:08 PM

Thank you for your kind review, Richard! We appreciate your loyalty and patience during the multiple visits to repair the electrical issue. Our goal is to ensure that each customer is satisfied with their service, and it's wonderful to hear that you were.

Employees worked with

PW
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PATRICK W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2023
verified customerVerified Customer
10
Category: Service
Excellent Service
I recently had an issue with the power window on my 2017 Mustang, but thanks to Ashton from the service team at Mike White Ford, the problem was quickly taken care of. Ashton was not only polite and professional but also ensured that my visit was hassle-free. I truly appreciate the timely resolution of my problem and the excellent service provided. Thank you, Mike White Ford!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:28 AM

Thank you so much for the positive review, Patrick! We are so glad Ashton was able to help you with your car's power window problem. We strive to provide excellent service to all of our customers and are overjoyed that we could do that for you. We look forward to serving you in the future!

Employees worked with

CR
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COLLEEN R.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Category: Service
Awesome
I had a check engine light . The mechanics determined it was a 02 sensor. It was fixed without any issues
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you, Colleen, for taking the time to leave a review. We are so glad that the issue with your vehicle was resolved to your satisfaction. We appreciate your business and value your continued trust in us.

Employees worked with

TA
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THOMAS A.
Dalton Gardens, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2023
verified customerVerified Customer
10
Category: Service
Thorough inspection and communication
Matt Brunner is a great advisor. He is a clear communicator and sets expectations upfront on the process and estimates. He continued to update throughout the process and brought a clear description of inspection results and potential next steps.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you for the great review Thomas! We really appreciate you sharing your experience with us. We're glad to hear that Matt was able to provide you with the clear communication and updates you needed. We value your business and look forward to continuing to meet your expectations.

Employees worked with

CS
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COLEEN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2023
verified customerVerified Customer
10
Category: Service
always taken care of
Ford has always been honest with any problems I have with my car and have repaired things and given me thorough estimates. I trust them to take care of my needs.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your trust in us, Coleen! We are so glad to hear that we have been able to meet your needs and provide you with honest service. We strive to provide the best customer service and look forward to continuing to do so.

Employees worked with

BM
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BETTY M.
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2023
verified customerVerified Customer
10
Category: Service
Excellent.
Very knowledgeable, work done on time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

Thank you for your kind review, Betty! We are so pleased to hear that you had a great experience with us. We strive to provide our customers with the best service possible and are glad that we could meet your expectations.

Employees worked with

TM
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TRACY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2023
verified customerVerified Customer
9
Category: Service
Keeping it simple
Friendly communication, explanations with patience.
No pressure applied to fix things that I was unsure of.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you so much for your kind words, Tracy! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer
Newman Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2023
verified customerVerified Customer
10
Category: Service
hood latch failure
Hood latch was having issues. They diagnosed the problem quickly and got the hood latch sensor replaced.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for taking the time to share your experience with us. We are glad to hear that our team was able to diagnose and repair the hood latch sensor quickly. We appreciate your business and hope to see you again soon.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2023
verified customerVerified Customer
10
Category: Service
Avoided a possible issue…
Thanks to the team at Mike White Ford, they detected an oil leak during a routine service. Am glad to report, no longer have a leak… service was performed in a timely manner. Thanks to the Courier driver as well, was prompt, friendly and professional.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2023 10:56 AM

Thank you for your kind words! We are so glad to hear that our team was able to detect and repair the oil leak in a timely manner. We are also pleased to hear that our courier driver was prompt, friendly, and professional. We appreciate your business and hope to see you again soon!

Employees worked with

BM
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BETTY M.
Pinehurst, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2023
verified customerVerified Customer
10
Category: Service
Excellent.
Very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2023 04:03 PM

Thank you so much for your kind words, Betty! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and it's wonderful to know that we achieved that goal. We appreciate your business and hope to see you again soon!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2023
verified customerVerified Customer
10
Category: Service
First class service!
Very helpful and courteous staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:17 AM

Thank you for your kind words! We are so pleased to hear that our staff was helpful and courteous. We strive to provide the best customer service possible and are glad that we could meet your expectations.

Employees worked with

AP
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ARTHUR P.
ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/11/2023
verified customerVerified Customer
8
Category: Service
Recall
4 hr wait. Polite. Comfortable. Could use some cookies and soda like others.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:17 AM

Thank you for your review, Arthur. We appreciate your business and are glad to hear that you found our staff polite and the waiting area comfortable. We will take your suggestion into consideration and look into providing snacks and additional drinks for our customers. Thank you again for your feedback.

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/29/2023
verified customerVerified Customer
5
Category: Service
Matt was great in explaining to me what was going on with my car.
Matt was great in explaining to me what was going on with my car. Prices were high and the courtesy car doesn’t go outside of a 10 mile radius from their location.
Employees worked with

RS
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ROBERT S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2023
verified customerVerified Customer
9
Category: Service
Great service...
Great people, great service and great follow thru.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:20 AM

Thank you for your kind words, Robert! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RH
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ROGER H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2023
verified customerVerified Customer
9
Category: Service
rear window replaced
Only took two hours for repair.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:36 PM

Roger, thank you for the 5 star review. We're grateful that you chose to bring your Ranger into us for the window repair. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Greenacres, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/01/2023
verified customerVerified Customer
5
Category: Service
Communication was lacking
It’s always a little frustrating when you have to take a fairly new car in to get something fixed. In my situation it took several days of investigation, which is fine, but communication from the primary person I dropped the car off to was really lacking. On the flip side the person who called me on their behalf was very thorough and proactive and seemed to care.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 08:53 AM

Anonymous, thank you for taking our call. Your parts are now in and we look forward to taking care of your vehicle at your appointment. Thank you for choosing Mike White Ford!

Employees worked with

HN
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HENRY N.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
verified customerVerified Customer
9
Category: Service
Oil leak
The service department got me in sooner than my appointment and appears to have resolved the problem. Thank you most kindly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:34 PM

Henry, thank you for your kind words. We're so glad that our service team was able to assist and get you in sooner than anticipated! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Employees worked with

EM
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EDGAR M.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2023
verified customerVerified Customer
10
Category: Service
Service
Everything was so professional. Great service and when the service rep said we needed brake work it was done!!
Thanks to curly for his help
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/22/2023 04:01 PM

Edgar, thank you for the great review! Thank you for trusting our team and we will pass along your kind words to Curly as well. Thank you for choosing Mike White Ford!

Employees worked with
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