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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
MB

Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(260 reviews)
75

Reviews of Matt Brunner

Verified Customer
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
verified customerVerified Customer
10
Category: Service
Service on 2015 Escape
Excellent service at Mike White Ford. Technician and Service Representative were very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:54 PM

Anonymous, thank you for the excellent review! We'll be sure to pass along your kind words to our team. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JS
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JAMES S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customerVerified Customer
10
Category: Service
Great service and customer review.
Had oil change, tire rotation and inspection. Service complete in time projected. Service representative did great job in reviewing inspection results. Highly recommend.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:52 PM

James, thank you for the great review! We're so glad that you had such a positive experience! We will pass along your kind words to the team.

Employees worked with
MB
Matt Brunner
RW
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RANDALL W.
Post Falls, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Great service
Was able to get the appointment right away and everything was done perfectly
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:52 PM

Randall, thank you for the 5 star review! We're so glad that your appointment went well from start to finish! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CE
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CURTISS E.
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Semi Annual services and repairs
The Ford service team checked out the vehicle as requested. They did not over charge for the services.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:52 PM

Curtiss, thank you for the kind review. We're grateful to have had the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
SW
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SCOTTY W.
Plummer, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
Service
Very knowledgeable and friendly staff
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:44 PM

Scotty, thank you for the kind review. We're very proud of our team and so glad that you had a positive experience with them! Thank you for choosing Mike White Ford.

Employees worked with
MB
Matt Brunner
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customerVerified Customer
10
Category: Service
FAST, FRIENDLY GREAT SERVICE
GOT ME RIGHT IN, TOOK CARE OF MY CAR, GOT IT BACK TO ME. GREAT SERVICE
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:43 PM

Anonymous, thank you for the 5 star review. Fast, friendly and great are all things that we strive to be! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
verified customerVerified Customer
10
Category: Service
great service
always great service....top notch...

one thing: I has asked, and he wrote it on the work order....that my tires, after rotation, be at 65 on the front and 70 on the rear. Well they completely disregarded this and put them both at 75. Why? It was written down and talked about. Maybe they did not read the instructions? trainign needed?
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:42 PM

Terry, thank you for the kind review. We're so sorry about the miscommunication on tires. We will bring up your experience with our team so that we can avoid the situation happening again. Thank you for bringing it up to our attention!

Employees worked with
MB
Matt Brunner
SC
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STAN C.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Category: Service
Oil change
Very friendly staff.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:40 PM

Stan, thank you for the 5 star review! We're very proud of our staff and glad that you had a positive experience with them! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CH
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CINDY H.
Hayden, ID
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
verified customerVerified Customer
10
Category: Service
Owner
Always happy with the service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:40 PM

Cindy, thank you for the 5 star review! We're always happy to serve you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Came in for rear brake job. Service advisor, Matt was great in explaining things and was very pleasant and knowledgeable.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/30/2022 02:38 PM

Helen, thank you for the great review! We'll be sure to pass along your kind words to Matt. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Rathdrum, ID
Ford Maverick
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2022
verified customerVerified Customer
10
Category: Service
Professional, timely
Treated great, timing was good.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:53 PM

Anonymous, thank you for the great review! Professional, timely and good treatment are all important ingredients in a successful appointment. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
CM
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CURT M.
Spokane, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Lease buyout
Though initially there were issues with the software and printers that slowed the buyout process of our lease vehicle, Matt Koppel and the entire staff at Mike White Ford patiently stayed the course and got it accomplished. My gratitude is extended to the cheerful always helpful crew that made my family's business with them a pleasure.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:38 PM

Curt, thank you for your kind words. We appreciate your patience and are so grateful that you gave us the opportunity to serve you. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
MT
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MICHAEL T.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
verified customerVerified Customer
10
Category: Service
Oil change and tire rotation
Excellent service! In and out within 1 hour. No hassles and great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:37 PM

Michael, thank you for the excellent review! We're so glad that we were able to take care of your vehicle quickly and thoroughly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
COEUR D ALENE, ID
Subaru Forester (Natl)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customerVerified Customer
10
Category: Service
They were able to get me in and get the oil change done in a timely manner.
Matt my advisor was efficient and kept me updated on what was happening with my vehicle.
Thanks Mike White Ford
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 02:59 PM

Anonymous, thank you for the 5 star review! We're so glad that you had such a good experience with Matt and our team! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
Verified Customer
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customerVerified Customer
10
Category: Service
Ordering a Bronco
Order a Bronco from Mike white ford the salesman was great and I got the Bronco I wanted.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 02:45 PM

Anonymous, thank you for the 5 star review! Congratulations on your Bronco! We're so glad that you got exactly what you wanted and that you had a good experience with your salesman. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
BL
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BRIAN L.
Athol, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customerVerified Customer
10
Category: Service
Honest, easy to work with.
They take care of your vehicle and prioritize safety. Our Expedition needed new lug nuts and a 3rd brake light bulb. They did for us in the time alloted for an oil change and tire rotation. The cars are always done early and correctly. Thank you again!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:14 PM

Brian, thank you for the 5 star review. We're so grateful that our customers choose to bring us their vehicles and we take that trust very seriously. We're so glad that you've had multiple positive experiences. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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Verified Customer
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customerVerified Customer
10
Category: Service
Wonderful service
We are Ford buyers and Mike White Ford is a great place to purchase and to have any needs serviced.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:10 PM

Anonymous, thank you for the wonderful review! We're so grateful to have such excellent customers. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
LB
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LANCE B.
Coeur D Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/04/2022
verified customerVerified Customer
8
Category: Service
recent oil chane
no issues with the staff or their service it was good, just as always.

We had purchased our f250 and bought a service (oil change package) package. We have used 3 of the 6. The remaining 3 will expire in June. I asked if i could trade a oil change for windshield wipers, they said they weren't allowed to do it. It was our bad on buying the service package for our pickup, we didn't use it enough to justify the cost of the package. I wont be buying a service package again.
Employees worked with
MB
Matt Brunner
WS
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WARREN S.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
First time into the dealership
This was the first time into the dealership. I brought my F150 into service and they were great. Service was completed on time and the people i meet were extremely friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:08 PM

Warren, thank you for the 5 star review. Thank you for giving our dealership the opportunity to serve you! We're so glad that you had a positive experience. We hope to have the opportunity to serve you again in the future!

Employees worked with
MB
Matt Brunner
SB
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STANFORD B.
Coeur D Alene, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
Quick Response
My wife's battery died on our Ford Fusion Energi. After I jumped the battery three times, I got it going and switched to hybrid battery mode and drove to Mike White. They squeezed us in and replaced the battery. Good job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:05 PM

Stanford, thank you for the 5 star review. We're so glad that we were able to sort out the battery and make sure that everything was in proper working order. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
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