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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Matt Brunner
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Matt Brunner

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(247 reviews)
74

Reviews of Matt Brunner

CF
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CORLIE F.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
Great service!
Just an oil change and new wipers. Price was great, done when expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:45 PM

Corlie, thank you for the great review! We're so glad that your experience was so pleasant! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
Excellent service.
I had a battery problem that needed immediate attention and they took care of it fast and easy.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:41 PM

Anonymous, thank you for the excellent review. We're so glad that we were able to take care of your battery problem and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
DH
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DRU H.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customerVerified Customer
10
Category: Service
Easy Cheesy
Easy in and out service... The Works Diesel service, plus I received a call from the service writer that a recall was on my truck and thye would take care of that too, if they could have the truck an additional hour. Mind you this was on a Thursday at 3:30 in the afternoon! Truck was done by 5:15 for everything. Everyone treated me like I was the only customer, easy convenient, greet experience! Thanks to everyone at Mike White Ford for making not only the buying experience the best of the best, but the service as well!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:38 PM

Dru, thank you for the 5 star review. We're so glad that we were able to take care of both The Works and your recall in one visit. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
Verified Customer
Blanchard, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Service
Great experiencr
Friendly, courteoud professional, timely.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:28 PM

Anonymous, thank you for the great review! Friendly, professional and timely are always our goals! We look forward to serving you again in the future! 

Employees worked with
MB
Matt Brunner
LJ
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LARRY J.
Cheney, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customerVerified Customer
10
Category: Service
New Customer
I was pleasantly surprised from the moment I drove my truck into the service department. I was quickly greeted by Matt who, like everyone at the dealership was pleasant, friendly, polite, respectful, and helpful. I was instantly impressed with their phenomenal customer service. Matt carefully reviewed the vehicle inspection results by the mechanic with me after the service was done. Mike White Ford gave me the impression they truly cared about having me as a customer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:28 PM

Larry, thank you for the 5 star review! We're so glad that your experience was so pleasant! We do care! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
MB
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MICHAEL B.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
Super.
Fast, efficient, knowledgeable, informative, friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:52 PM

Michael, thank you for the super review! We're so glad that you had such a good experience with our team! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
Verified Customer
Post Falls, ID
Ford Five Hundred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
8
Category: Service
Awesome customer service!
Cole kept me informed about the progress of my vehicle maintenance. Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:41 PM

Anonymous, thank you for the awesome review! We're so glad that Cole took such good care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RS
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ROBERT S.
Osburn, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
Professional environment with very personable employees. Matt took very good care of me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:40 PM

Robert, thank you for the excellent review! We're very proud of our team and so glad that you had good experiences with them. We'll be sure to pass along your kind words to Matt!

Employees worked with
MB
Matt Brunner
Verified Customer
Hauser, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2022
verified customerVerified Customer
10
Category: Service
Oil change
As usual everything went good!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:37 PM

Anonymous, thank you for the 5 star review. We're so grateful that you choose to keep returning to us. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
SL
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SUSAN L.
Coeur D Alene, ID
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customerVerified Customer
9
Category: Service
Great service
Had a scheduled oil change. Was met right on time in the service dept. and service completed in timely manner as I waited in the comfortable lounge area.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:56 AM

Susan, thank you for the great review. We're so glad that everything went smoothly and timely while you waited! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
JS
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JOHN S.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Service
Very well informed. Love bringing my vehicle here..?
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:44 AM

John, thank you for the 5 star review! We're very proud that you enjoy taking your vehicle here! We love serving you! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RP
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ROBERT P.
Blanchard, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customerVerified Customer
10
Category: Service
Oil change/inspection
Thanks for the timely service. It would be nice if the service guy would try harder to get the oil in the engine and not on top of it...lol thank you though guys we appreciate you taking care of our families truck.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:45 PM

Robert, thank you for the kind review. We appreciate you trusting us to take care of your family's truck! We've also passed along your words to our techs to be a bit more careful. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
RS
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RICK S.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
10
Category: Service
Great as expected
Oil change price is competitive with anyone. Staff courteous and professional.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:43 PM

Rick, thank you for your great review! We're so glad that your oil change experience went well! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
TH
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TERRY H.
Spokane, WA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customerVerified Customer
10
Category: Service
awesome customer service....
great customer service
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:37 PM

Terry, thank you for the awesome review! We're so glad that you had such a great experience! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
LG
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LEONARD G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
OIL CHANGE
no problems
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:35 PM

Leonard, thank you for the 5 star review! We're so glad that your oil change went smoothly. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
TP
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THOMAS P.
Post Falls, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
5
Category: Service
Oil change
Mike White Ford has friendly people and I’m always satisfied with the work done. My only complaint is the amount of time I have to wait to schedule a service (oil change), on that I would give you one star.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:34 PM

Thomas, thank you for the 5 star review. We're so glad that you enjoy your service experiences with us. We are working on hiring additional technicians so that we can speed up our wait times. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
AM
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ALLISON M.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
verified customerVerified Customer
10
Category: Service
Excellent service
Started out as a service appointment. I had a few concerns that I brought up and instead of rescheduling me out another two months, they addressed and fixed everything that popped up! I can’t tell you how much I appreciate that being that it’s middle of winter and I don’t live in town!
Sitting in the lobby, I had two or three other employees just say hi and ask me how my day was going. So everyone is always so friendly every time I am there.
Thank you to the service and parts department!! Bought some swag too!! Thank you also to the others who reach out to those of us sitting in the lobby patiently waiting for our vehicles!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:15 PM

Allison, thank you for the outstanding review. We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
JA
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JUDY A.
Dalton Gardens, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Service
Oil change
Na
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:44 PM

Judy, thank you for the 5 star review. We look forward to serving you again in the future!

Employees worked with
MB
Matt Brunner
DR
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DOUGLAS R.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
0
Category: Service
ford recall work
The work on my car was completed significantly faster that the initial estimate. Outstanding.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:41 PM

Douglas, thank you for the outstanding review! We're so glad that we were able to beat the time estimate! Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
SF
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STEPHEN F.
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
9
Category: Service
A good experience
Took my F150 in for service and like always I have always found there service techs friendly. While waiting, the service tech contacted me requesting my authorization to change the cabin filter and air filter. Thanks for your time and great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:55 PM

Stephen, thank you for the good review. We're so glad that your F150 service experience was pleasant and successful. Thank you for choosing Mike White Ford!

Employees worked with
MB
Matt Brunner
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