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SureCritic / Hyundai Dealer / Woodhouse Hyundai Of Omaha / JOSHUA D RIDPATH
JR

JOSHUA D RIDPATH

Woodhouse Hyundai Of Omaha
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(832 reviews)
78

Reviews of JOSHUA D RIDPATH

WD
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Warren D.
Yutan, NE
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfied
Finished routine maintenance in the allotted time. Free coffee!!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/13/2017 01:41 PM

Nothing better than free coffee. Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RM
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ROBERT M.
2013 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long wait but a great replacement.
The tech broke a part while installing the original new part and thus the delay in getting my own car back. I had the loaner for six days, and was pleased that the loaner car was a quality automobile.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2017 01:18 PM

Thank you for the 4 star survey. We apologize for the inconvenience cause by part breakage. We truly appreciate your business.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2017
verified customerVerified Customer
Category: Service
Will see next time
After speaking with John we will give Woodhouse another try and I'll update my review again at that time. I do feel John has done everything in his power to make this right and he is the only reason we're considering going back.
Not Recommended
Employees worked with
JR
JOSHUA D RIDPATH
RE
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RICHARD E.
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Need to focus on the details
The part I needed was back ordered so it took a month to complete the service. They gave me a loaner car which was appreciated but it was smaller than my car which was a little inconvenient. The worst part was the fingerprints and dirt left behind in the interior of the car. The staff was very friendly and great to work with .
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 11:29 AM

I want to apologize for the parts delay. This was a recently release Technical Service Bulletin and the parts were not readily available. Regarding the figure prints and dirt that was left from the repair, please stop in at your convenience and we will perform a quick freshen up on your vehicle at no charge. We appreciate your business.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/06/2017 12:58 PM

Please contact me regarding this service visit, please. I tried contacting you by phone but only got voice mail and did leaves a message. Please contact me at your earliest convenience.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 11:33 AM

Tried contact you by phone today but your mail box is full. Would appreciate speaking with you regarding this service visit. Please call.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/13/2017 01:17 PM

Still trying to contact you regarding you survey comments. You voice mail box is still full. Please contact me at your earliest opportunity.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/05/2017
verified customerVerified Customer
Category: Service
Will see next time
After speaking with John we will give Woodhouse another try and I'll update my review again at that time. I do feel John has done everything in his power to make this right and he is the only reason we're considering going back.
Not Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2017
Service Type: Repair
Category: Service
Untrustworthy
When I brought my vehicle in for an oil change I was told the transmission fluid and brake fluid both needed to be flushed, which would be fine if they hadn't both been done just two months prior. Not sure if the technicians are inexperienced or if the advisors are too lazy to look at your record to see what and when things have been done.
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/03/2017 09:39 AM

Thank you for taking the time out of your day to visit with me about your service visit. Again please accept not only mine but the entire Woodhouse Family apology for our very poor service.
As I stated in our conversation we have procedures in place to prevent such occurrences like this but they were not followed. I will be following up on your battery replacement concern. I hope that you will consider giving Woodhouse Hyundai, and the Woodhouse Family a chance to regain your confidence, trust and future business. I look forward to talking to you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
KH
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Karen H.
Omaha, NE
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
very friendly, helpful and professional
they were awesome and took care of all of my car needs professionally and courteously!! :)
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/03/2017 01:58 PM

We appreciate the great 5 star score and the positive comments. The Woodhouse Hyundai family looks forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
XN
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Xuan N.
Papillion, NE
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone was very kind and helping
Thanks to Josh i had a great experience at this location. I too work the service industry and was very grateful that I got someone like josh to take care of my Genesis coupe. Throughout the whole process he took care of me. From the initial contact to the warranty company he had to deal with (cars plus). Which no thanks to them I had to pull money out of my pocket. But despite that, everything I needed done was done and my car was fixed and works perfectly except for some things i need to change myself. I highly recommend this location. Everyone who helped me was kind and helpful. Only thing i notice was there was a cloth left in one of my exhaust ends. Which I'm not complaining because the service was great. Props to this location and their their facility, they value the customer and the car. Will be going to this location every time. Keep it up.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/03/2017 02:00 PM

Thank you for the great 5 star survey. I was unfortunate what your service contract company put you through. We appreciate your positive comments. Please dont hesitate to call us if you should have any concerns or questions.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
JH
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Julia H.
Omaha, NE
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The long wait!
My experience has been long waiting at every stage. Waiting to be checked in for service, waiting forever for a ride, waiting to be cashed out and finally waiting for them to "bring my car around"!
Not Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/07/2017 12:04 PM

.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
MM
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Mike M.
Omaha, NE
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Work!
I was able to obtain and appointment for my car in a timely manner and the work was completed quickly and correctly.
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/01/2017 09:53 AM

We appreciate the great score and positive comment. Thank you

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
BM
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Betty M.
Omaha, NE
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, and done what I needed!
Yes
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 03/01/2017 09:49 AM

Thank you for the 5 star survey. We look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2010 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I don't understand what review title means!
I liked that the review was short and sweet. A pleasant experience!
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/28/2017 07:45 AM

Thank you for the 4 star survey score. We appreciate your time for completing the survey and the positive comments. Happy Motoring.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2008 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful
People were pleasant and knowledgeable
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/24/2017 02:57 PM

We appreicate the 4 star survey and the positive comment. We also look forward to seeng you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
GD
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Gayle D.
Omaha, NE
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Staff was friendly and recall work completed as expected
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/24/2017 03:06 PM

Thank you for the 4 star survey. We look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
WT
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William T.
Omaha, NE
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service and close to where I live
They did a great job
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 11:59 AM

Thank youo for the great rating. We truly appreciate you business. Happy Motoring

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hard to get to
Okay
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 05:51 AM

Thank you for the 4 star rating. This location is our temporary home for about another 20 monts, Our new location, which just broke ground last week, will be at 144th & Giles. We appreciate that you chose Woodhouse Hyundai for your service needs.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
RH
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Robert H.
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great employees.
Courteous employees. Very responsive to changes in service plan timing. Great at estimating service time reaquirements
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 05:49 AM

Thank you for the 5 star survey, your complete satisfaction is our number 1 goal. Your comments are greatly appreciated.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa Fe Recall
Provides a ride to customer when they drop off their car for service
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 05:46 AM

We appreciate the 5 star survey. We take pride that all of our technicians are Hyundai Certified, which we believe gives us a definite advantage over our competition. Our technicians know your Hyundai inside and out which ensures quality and thourough service. We hope to see you again. Thank you.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Sun City West, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Fast and efficient, friendly and helpful - definitely will return
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 05:38 AM

We appreciate the Great Service comment. Also thank you for the 5 star survey. We look forward to seeing you again.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
Verified Customer
Omaha, NE
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thorough, professional, friendly and timely
Recommended
JOHN V P., Service Manager from Woodhouse Hyundai Of Omaha responded on 02/21/2017 05:33 AM

Thank you for the 5 star survey. Your positve comment is greatly appreciated. Happy Motoring.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Employees worked with
JR
JOSHUA D RIDPATH
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