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SureCritic / Hyundai Dealer / Haselwood Hyundai / JENNIFER PAULMAN
JP

JENNIFER PAULMAN

Haselwood Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(18 reviews)
41

Reviews of JENNIFER PAULMAN

MO
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Marcus O.
Port Orchard, WA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Service
This is how business should be done
Regardless of how I felt before, the issue was addressed by Brett in a respectful way and really fast. I appreciate his professionalism
Employees worked with
JP
JENNIFER PAULMAN
MO
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Marcus O.
Port Orchard, WA
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Service
This is how business should be done
Regardless of how I felt before, the issue was addressed by Brett in a respectful way and really fast. I appreciate his professionalism
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2022
Service Type: Maintenance
0
Category: Service
Not worth it
My car is falling apart a part at a time.
BRETT B. from Haselwood Hyundai responded on 03/10/2022 06:14 AM

Hi Marcus, I will be reaching out to you this week to go over your recent visit and how I may be able to help you. Thank you for your time.

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Port Orchard, WA
2020 Hyundai Palisade
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Good help is hard to find!
Communication is terrible. The people don't seem to know what they are doing. They tell you service will take one hour and it ends up being 3 hours. They always try to sell you something else.
BRETT B. from Haselwood Hyundai responded on 03/04/2022 06:28 AM

We appreciate the feedback.

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Tahuya, WA
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly & prompt
In and out within an hour. Thanks!
BRETT B. from Haselwood Hyundai responded on 02/14/2022 07:44 AM

Thank you for the 5 star review! we appreciate it!

Employees worked with
JP
JENNIFER PAULMAN
RC
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Randy C.
Belfair, WA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/14/2022
verified customerVerified Customer
2
Category: Service
Stand By my original rating
Yes, we got Emails (not call) their answer was the phone lines have had these issues since November. Something about new system and internet connection, etc. If it has been an issue since November 2021 then "whom ever's" responsibility it is to get it corrected hasn't done their job. Saying "I'm sorry" and telling me this has been a problem for 2+ months, then asking for a re-score doesn't make it right. It makes me feel the rating is important and not the issue.
Employees worked with
JP
JENNIFER PAULMAN
RC
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Randy C.
Belfair, WA
2011 Hyundai Tucson
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/14/2022
verified customerVerified Customer
2
Category: Service
Stand By my original rating
Yes, we got Emails (not call) their answer was the phone lines have had these issues since November. Something about new system and internet connection, etc. If it has been an issue since November 2021 then "whom ever's" responsibility it is to get it corrected hasn't done their job. Saying "I'm sorry" and telling me this has been a problem for 2+ months, then asking for a re-score doesn't make it right. It makes me feel the rating is important and not the issue.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/08/2022
Service Type: Repair
3
Category: Service
My car was there for three days. During that time we called and only received ability to leave voice mail. Calls were not returned.
Personnel were friendly and service advisor was great. The in ability to get our calls answered were frustrating. I use a wheelchair and am 30 miles from dealership so just "stopping in" is difficult for me. In desperation ( after 3 days) called and acted as if I was interested in buying a new car. Salesperson then helped me get a hold of someone in service department to see if my car was ready. The "Check " and recommendation of service included things that were recently done such as brakes needed immediate care (Replaced pads, etc less that 1,000 miles previously) Filters that were replaced at last oil change I were told needed replacement. Fluids that were also replaced and flushed in past 1,000 miles were rated as needing flushing. It felt as if no one actually looked and just used the Hyundai recommendations based on mileage. This is not helpful to the customers and could be unnecessarily expensive for the customer. This doesn't feel to me like customers care.
BRETT B. from Haselwood Hyundai responded on 01/10/2022 10:37 AM

Hi, I am Brett Buckingha, The service manager. I am deeply apologetic for the service you had recently. There is no excuse for it. I will be reaching out to you today to see how I can make this right for you.

Employees worked with
JP
JENNIFER PAULMAN
SM
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Stephan M.
Bremerton, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very nice professional experience!
Quick professional experience!
BRETT B. from Haselwood Hyundai responded on 01/05/2022 09:44 AM

Hello Stephan thank you for your review, I will be reaching out to you personally to thank you. Was there a good time to call you?

Employees worked with
JP
JENNIFER PAULMAN
CB
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Corbin B.
Port Angeles, WA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great work on car
Great service
BRETT B. from Haselwood Hyundai responded on 12/27/2021 07:34 AM

We appreciate your business and the 5 stars!

Employees worked with
JP
JENNIFER PAULMAN
CH
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Cheryl H.
Port Hadlock, WA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Warranty maintenance
Excellent experience overall, from setting the appointment to taking the car to the dealer. This was the 6200 mile warranty checkup including tire rotation and oil change. Went like clockwork from driving up the the shop door to check in to the car going to the mechanic to it coming back an hour later. As part of the inspection, they recommended that the engine and cabin air filters were showing wear and recommended changing them soon, but not an immediate need. I appreciated that forthrightness. I'll deal with changing them out at the next oil change. And it was all free under the new car maintenance care by the dealer. Can't beat that! I have an excellent local mechanic shop, and the Hyundai dealer is an hour away, so not real convenient. But it's worth the drive for the free service. I'm very particular about my car maintenance and when I find a good shop, that stands behind their work, I'm a loyal customer. So Haselwood Hyundai gets my confidence.
BRETT B. from Haselwood Hyundai responded on 12/06/2021 07:26 AM

Thank you for the wonderful review and the 5 stars! Look forward to seeing you again!

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Bremerton, WA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Category: Service
Very Accommodating and Listens to My Concerns
They were quick to get me in a follow up appointment. They listened to my concerns and was very accommodating to my schedule. Everyone was very friendly and look forward to my next visit!
Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Bremerton, WA
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Category: Service
Very Accommodating and Listens to My Concerns
They were quick to get me in a follow up appointment. They listened to my concerns and was very accommodating to my schedule. Everyone was very friendly and look forward to my next visit!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/27/2021
Service Type: Repair
5
Category: Service
Bluelink still not repaired
Staff was very friendly and helpful. However, one of the reasons why my vehicle was taken in was not fixed.
BRETT B. from Haselwood Hyundai responded on 11/29/2021 10:46 AM

Good Morning! I appreciate the review, as we had just spoke, I will be giving you another call this afternoon! Thank you for your time!

BRETT B. from Haselwood Hyundai responded on 11/29/2021 04:16 PM

Thank you for taking the time this evening to speak with you, and look forward to helping out on your next visit!

Employees worked with
JP
JENNIFER PAULMAN
CL
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Cindy L.
Kingston, WA
2018 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/26/2021
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Cindy Larson
Not really happy I bought a prepaid car care at the time of purchase haven’t used all of my nine oil changes three Winchell wiper repairs or tire rotation and now they’re trying to tell me that there’s an expiration that’s crappy customer service never told me once that there was an expiration for something that is prepaid does not make sense never again will I buy that package
BRETT B. from Haselwood Hyundai responded on 11/29/2021 10:47 AM

Good morning. My name is Brett, Im the Service Manager.  I completely understand your frustration with the maintenance program. I will be reaching out to you today to go over your visit and the program you had.

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Silverdale, WA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Excellent Customer Service
Excellent, expedient, And courteous customer service and support.
BRETT B. from Haselwood Hyundai responded on 11/22/2021 08:27 AM

Thank you for the 5 star review!

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Port Ludlow, WA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Exceptional Service
The Service Advisor Jennifer was such a help in explaining what was going to be completed on my car. Her knowledge regarding the service that was being performed was exceptional.
BRETT B. from Haselwood Hyundai responded on 11/22/2021 08:29 AM

Thank you for the review! I will let Jennifer know!

Employees worked with
JP
JENNIFER PAULMAN
Verified Customer
Port Ludlow, WA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Super satisfied!!
Turns out I needed some expensive work done, but they went out of their way to accommodate my schedule, completed the servicing quickly, and even threw in a discount (hey, every bit helps!). Definitely like the Haselwood folks!!
BRETT B. from Haselwood Hyundai responded on 11/04/2021 06:36 AM

Thank you for the wonderful 5 star review!

Employees worked with
JP
JENNIFER PAULMAN
KJ
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Keith J.
Seabeck, WA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Wait time & installation of parts ordered.
I was pleased with the work done and the time waiting was wasn’t as long as expected.
BRETT B. from Haselwood Hyundai responded on 10/29/2021 01:33 PM

Thank you for the 5 star review!

Employees worked with
JP
JENNIFER PAULMAN
AK
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Anne K.
Port Orchard, WA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2021
verified customerVerified Customer
Category: Service
updated review
The oil change/maintenance service was done well and I very much appreciate that Brett did what he could to make it right. However, my notes from before still ring true; it still felt like a bit of a bait and switch in being told one thing and having another be true. I do believe in second chances and hope that Brett and team took the feedback from my prior review as an educational opportunity for the staff in how they make appointments and follow up with customers. If I need another Hyundai service, I'll reach out.
Recommended
Employees worked with
JP
JENNIFER PAULMAN
TW
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Tracy W.
Bremerton, WA
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/21/2021
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Not same quality from previous year
Newly employed Service representative shouldn’t be left alone on a busy weekday afternoon to handle entire load , poor girl had new and completed service tickets laying everywhere and just plain overwhelmed during this visit.
BRETT B. from Haselwood Hyundai responded on 08/23/2021 06:37 AM

Tracy, My name is Brett Buckingham. The new service Manager here at Haselwood VW/Hyundai. I apologize for the rough visit you had recently, I will be reaching out to you personally here today. Thank you for your time.

Employees worked with
JP
JENNIFER PAULMAN
GH
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George H.
Gig Harbor, WA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai- soon to be #1 Automaker
Treated very nice. Work done competently.
Recommended
BRETT B. from Haselwood Hyundai responded on 08/03/2021 06:44 AM

We appreciate the 5 star review! See you in the future for all your service needs!

Employees worked with
JP
JENNIFER PAULMAN
AK
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Anne K.
Port Orchard, WA
2017 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/08/2021
verified customerVerified Customer
Category: Service
updated review
The oil change/maintenance service was done well and I very much appreciate that Brett did what he could to make it right. However, my notes from before still ring true; it still felt like a bit of a bait and switch in being told one thing and having another be true. I do believe in second chances and hope that Brett and team took the feedback from my prior review as an educational opportunity for the staff in how they make appointments and follow up with customers. If I need another Hyundai service, I'll reach out.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2021
Service Type: Repair
Category: Service
Not great service
I called this place to make an appt for maintenance for my vehicle. When I called to make the appt, I asked specifically if my
maintenance contract could be transferred and used for the service. After holding for 15+minutes, I was told they COULD honor my maintenance contract. When I arrived, I asked again and confirmed we were covered. Once I
got all the way back home (20 minutes), they called to say they were not able to honor the service contract. We drove back again and we’re told they would cover it. Couldn’t that have been a phone call? So 120+minutes in the car and didn’t have my car. They indicated it would take 3 hours but called 5-6 hours later when I could not get a ride back to pick up the car.
Not Recommended
BRETT B. from Haselwood Hyundai responded on 08/03/2021 06:43 AM

Hi Anne, Brett here, the Service Manager you spoke with. I will be reaching out to you today in hopes to resolve your issues. I felt we took very good care of the situation, in taking care of you and your oil change/service. We did not and cannot honor your oil change/maintenance package as it is for a "Ford" dealership not purchased through our Autogroup. I apologize for the miss communication upon scheduling with our call center, as that has since been addressed. I personally took care of your oil change here, because thats what I would want someone to do for me. I will be reaching out to you today in hopes of some resolution. Thank you for your time.

Employees worked with
JP
JENNIFER PAULMAN
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