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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 reviews)
85

Reviews of Eric Roberts

SF
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STEPHEN F.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Our First Service on My wife's Tucson Limited
I was told it would be about one hour for our 3,000 mile service. It was right on exactly one hour. Service area was very clean. Everyone in the service was very nice. I am very pleased.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 04:41 PM

Thank you for coming to us for your service needs.

Employees worked with
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Eric Roberts
Service Advisor
PE
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Patricia E.
Coupeville, WA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
verified customerVerified Customer
Category: Service
Above and Beyond to Make it Right
After my last review Devin contacted me to discuss my concerns. He sent someone to my work location to pick up my car so I wouldn't have to take time away from my work day to bring the car back to the shop. They replaced the missing plugs in my headliner and not only did they remove the fingerprints from the headliner, they detailed the entire car for me! The morning before this, my tire pressure light came on and I couldn't get it to turn off. They adjusted the air in the tires, checked for leaks and reset my tire pressure light - at no charge to me. This is the kind of service I experienced in the past, and really appreciate the efforts you made to make things right. Thank you!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2016
Service Type: Maintenance
Category: Service
Was so impressed last time so what happened?
My buying experience at the dealership was great and my first service experience was great. My 2nd time there was a real disappointment with dirty fingerprints on my tan headliner and the two open holes under the visors where the plastic pieces used to secure the headliner. My time is precious and I missed some work time to have the service done. Now I have to go back again for this. I dont know if this was a one-time problem or if things are changing for the worst. I dont feel good about this at all.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 12:03 PM

I'm very sorry to heard about your concern I will be contracting you shortly regarding this.

Devin Micallef

DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/24/2016 09:48 AM

Thank you for your feedback.

Employees worked with
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Eric Roberts
Service Advisor
LB
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Laurie B.
Marysville, WA
2006 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Average Service this time around
The service was rated at just average as they rotated my tires and now my drivers side tire has been losing air. I never had a problem before this. Not happy about it. I have to take it to get the tire checked now.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 11:33 AM

Thank you for your review I will be contracting you shortly regarding this concern.


Devin Micallef

DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/24/2016 09:43 AM

Thank you taking the time to speak with me this morning..

Devin Micallef

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Seattle, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
this place just is the best! the service is top notch!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 12:14 PM

Thank you for being such a great customer.

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service team was wonderful to work with during a recent warranty issue. They were quick to discover the issue and made sure we understood what was going on. They were very friendly and easy to work with.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 12:22 PM

Thank you for your feedback.

Employees worked with
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Eric Roberts
Service Advisor
MW
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Michael W.
Marysville, WA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
The service department guys were fantastic, especially Eric. They made sure to explain, each step of the way, what was going on with my car and how they planned to complete the repairs and get my car back to me in the shortest amount of time.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/23/2016 12:05 PM

Thank you for your review please let us know how to receive a 5star on the next service.

Thank you Devin Micallef

Employees worked with
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Eric Roberts
Service Advisor
JP
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Jacqueline P.
Carnation, WA
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt, attentive and pleasant people.
Very good
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/18/2016 01:59 PM

Thank you for your response .

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
Good service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/17/2016 12:58 PM

Thank you for your business!

Employees worked with
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Eric Roberts
Service Advisor
MH
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Maria H.
Granite Falls, WA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Will be back for future service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/17/2016 07:26 AM

Thank you for your feedback !!!!

Employees worked with
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Eric Roberts
Service Advisor
CW
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Charles W.
Everett, WA
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
the guys are right there for you
service is great the people are the best
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/17/2016 07:16 AM

Thank you for your feedback

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
I Love this Place!!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/12/2016 08:38 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
LM
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Lawrence M.
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dependable, efficient service
The service team was efficient, delivered what was promised, and even came in under the initial estimate. Highly recommend.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/09/2016 09:47 AM

Thank you for your review!!!!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Personal Professional Service
Great service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/04/2016 08:08 AM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
WS
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WILLIAM S.
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I am never disappointed at Hyundai of Everett
Maintenance - they are a valued partner in helping me keep my new Santa Fe running like a watch. Went in for an oil change and they found that my rig need the rear wheels aligned by checking it with their on site alignment check when the car is driven into their drop off area. They did not have to check at all but they did this shows me they want to keep my business for years to come. This is my fifth Hyundai I have purchase from them. Thank you Hyundai of Everett.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/03/2016 08:23 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
BR
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Bryan R.
Mill Creek, WA
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honest diagnosis and reasonable pricing.
I appreciated the honesty in telling me what was needed, and what was not needed. Even if a part was marginally good, I got an honest assessment of how much longer I could go, and about how much it would cost to replace. The service was quick, I was kept updated throughout, and the pricing was reasonable. I would definitely recommend Hyundai of Everett service to anyone who owns a Hyundai.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/03/2016 08:31 AM

Thank you for your business! It was our pleasure to serve you.

DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/03/2016 08:51 AM

Thank you for your review

Employees worked with
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Eric Roberts
Service Advisor
GS
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George S.
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service, attentive staff
Had a warranty issue. Problem was taken care of quickly and efficiently.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/02/2016 01:21 PM

Thank you

Employees worked with
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Eric Roberts
Service Advisor
RS
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Richard S.
Everett, WA
2005 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
They are very helpful and given us discount.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/02/2016 01:23 PM

Thank you for your response

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Mill Creek, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car service
Thanks for the good timing for the service. I don't have to wait for a long time.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/01/2016 10:44 AM

Thank you for you review

Employees worked with
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Eric Roberts
Service Advisor
MW
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Martha W.
Everett, WA
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people working here
As usual, friendly people working here.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 08/01/2016 10:45 AM

Thank you for being such a great customer.

Employees worked with
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Eric Roberts
Service Advisor
DN
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Derek N.
Everett, WA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall 145
Fast and professional
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/28/2016 07:08 AM

Thank you for your response !!

Employees worked with
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Eric Roberts
Service Advisor
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