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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 reviews)
85

Reviews of Eric Roberts

RS
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Ryan S.
Lake Stevens, WA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and professional
As usual, the service department did a stellar job with the service. Very fast service and professional demeanor make taking the car here a pleasure everytime
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/28/2016 07:10 AM

Thank you for coming to us for your service needs !!!!!

Employees worked with
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Eric Roberts
Service Advisor
CF
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CRAIG F.
2013 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service.
Professional attitude, work is always done timely, with detailed information as needed for any subsequent items of concern.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/27/2016 07:27 AM

Thank you for your response

Employees worked with
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Eric Roberts
Service Advisor
JN
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Jessica N.
Everett, WA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service great people
Great, fast, friendly service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/27/2016 07:27 AM

Thank you for your feedback

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Snohomish, WA
2006 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Can' fix unintended acceleration problems with their Santa Fe's.
Sold me a lemon they cannot fix! Don't buy Hyundai cars - serious safety problems with unintended acceleration that they won't admit to and don't know how to fix.
Not Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/25/2016 10:18 AM

Thank you for your feedback I will be contacting you shortly regarding your concern.


Devin Micallef

DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/25/2016 10:33 AM

I have tried contacting you regarding your concern. Please call me when you have a minute.

Thank you Devin Micallef
425-258-9100

Employees worked with
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Eric Roberts
Service Advisor
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Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Every Time
They are always friendly, fast and thorough when I come in for service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/22/2016 12:36 PM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
DT
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Dee T.
Arlington, WA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.polite.
Yes
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/22/2016 12:35 PM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
BB
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Bryan B.
Granite Falls, WA
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
60K Service
Brought my '13 Sonata SE turbo in for its 60K service. Ended up costing less than quoted, but two items weren't taken care of. The GPS and an on-going squeak in the rear of the car (been there since new). Wanted to get them done under warranty. Supposedly a hard reboot of the computer was done (if it had I supposedly would have lost everything but I didn't) so it still isn't working right. Squeak is still there. I'll take it in for its 65K oil change and hopefully both issues can be taken are of.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/18/2016 07:22 AM

Thank you for your feedback

Employees worked with
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Eric Roberts
Service Advisor
KC
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Kai C.
Lynnwood, WA
2007 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always top notch!
All the texts and service team are top notch at this location and always recommend this service department as well as the sales team here at Hyundai Everett at all that I know they're looking for new cars or repairs.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/16/2016 08:00 AM

It's our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
TS
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Tim S.
Duvall, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, prompt, thourough service.
Great!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/13/2016 07:44 AM

It was our pleasure serving you!

Employees worked with
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Eric Roberts
Service Advisor
CO
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Christina O.
Edmonds, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, fast and courteous
A pleasant experience.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/12/2016 07:12 AM

Thank you for coming to us for your service needs!!!!

Employees worked with
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Eric Roberts
Service Advisor
TM
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Terri M.
Everett, WA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Absolutely
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/11/2016 07:39 AM

Thank you for your feedback.

Employees worked with
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Eric Roberts
Service Advisor
RH
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Randy H.
Everett, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
i was very satisfied with the oil change I had done. The waiting room was pleasant and very clean. I would recommend this dealership to anybody.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/08/2016 05:33 PM

Thank you, it was our pleasure!

Employees worked with
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Eric Roberts
Service Advisor
JC
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Janet C.
Edmonds, WA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
Great place
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/06/2016 02:24 PM

Thank you for your response !!!!!

Employees worked with
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Eric Roberts
Service Advisor
SK
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Susan K.
Bothell, WA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Hyundai of Everett has great service. My oil was changed and a problem fixed very quickly.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/06/2016 02:33 PM

Thank you for your business !!!!

Employees worked with
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Eric Roberts
Service Advisor
CB
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Christina B.
Edmonds, WA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Quick and Amazing Staff!
So far always friendly and always quick. They are Helpful with Questions! Thank you for Wonderful Service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/05/2016 02:16 PM

Thank you for being a great customer !!!!!

Employees worked with
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Eric Roberts
Service Advisor
JM
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Jeanette M.
Marysville, WA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You tell me when to be there and one hour later I am back in my car.
Excellent service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/05/2016 11:42 AM

Thank you for your business!

Employees worked with
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Eric Roberts
Service Advisor
KB
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Kendall B.
Lynnwood, WA
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
they diagnosed it quickly, fixed it quickly and had it ready for pick up by the time my Fiance was done with work and took great care of us and the car
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/05/2016 08:31 AM

Thank you

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Everett, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenance
After getting a false diagnostic, the Service Staff resolved my maintenance issue with little trouble, and came in under the initial estimate they gave me! Thanks for getting me back on the road!!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/05/2016 07:35 AM

Thank you for your feedback

Employees worked with
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Eric Roberts
Service Advisor
BW
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Beverly W.
Everett, WA
2007 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly.
Fully explains work performed, along with suggested repairs if needed.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/05/2016 07:21 AM

Thank you

Employees worked with
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Eric Roberts
Service Advisor
SD
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Sue D.
Lake Stevens, WA
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
they care
they care about you and your car
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 07/01/2016 11:59 AM

Thank you for being a great customer !!!!

Employees worked with
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Eric Roberts
Service Advisor
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