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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / Eric Roberts
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Eric Roberts

Service Advisor
Lee Johnson Hyundai of Everett
Eric joins a small group of veteran employees who have been with us since 2017! With Eric as your Service Advisor, from the time you schedule your visit to the time your vehicle is ready for pickup, Eric will be there every step of the way!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(867 reviews)
85

Reviews of Eric Roberts

Verified Customer
Arlington, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast courteous service
Always well done
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 03/07/2017 08:49 AM

Thank you for your review!!!!

Employees worked with
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Eric Roberts
Service Advisor
PA
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PAUL A.
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional, Always treated with respect!
From the time the serviced our opened, I was greeted with a friendly smile and a very professional service team member. He listened to my concerns and addressed each one and provided me with a plan and estimate, up front, so No Surprises!
Recommended
Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Sammamish, WA
2008 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Fixed on time for less than the estimate.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 03/07/2017 08:50 AM

Thank you for your review!!!!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Sullivan, IN
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer
Eric always caring when comes to my car service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/19/2017 07:52 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
SS
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Steven S.
Everett, WA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the personnel
none
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/18/2017 04:38 PM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Arlington, WA
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
use to think it was good, they always rotated tires and vacumed car out, now they do not do that and they charge more.
costs more for less service and takes to long..
Not Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/18/2017 07:31 AM

We will be contacting you shortly regarding these concerns.

Thank you for your feedback
Devin Micallef

Employees worked with
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Eric Roberts
Service Advisor
LW
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Leonard W.
Everett, WA
2008 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
verified customerVerified Customer
Category: Service
Extraordinary Service at Hyundai of Everett
When the ignition switch locked up on my 2008 Sonata (well over 100,000 miles}, it was nearly 4:00 pm on a Friday afternoon when I got the car to the dealership. I didn't expect to get it back until Monday morning since the new lock cylinder had to be sent to a locksmith to match it up to my key. At 5:20 pm, I received a call from Service Representative Eric Roberts letting me know that the work had been completed. I was delighted and amazed that the work could be completed so quickly. It is great service like this that I always experience at Hyundai of Everett that always keeps me coming back.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/14/2017 07:38 AM

We strive for excellence in our relations with our family of customers and we appreciate the opportunity to make your experience here a great one! Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Very friendly and helpful staff
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/13/2017 08:26 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
DD
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Duane D.
Federal Way, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service @ Hyundai of Everett
*
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/10/2017 08:14 AM

We appreciate your response.

Employees worked with
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Eric Roberts
Service Advisor
GW
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Geoffrey W.
Mountlake Terrace, WA
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
I would highly recommend for any service on your Hyundai.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/10/2017 08:17 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
GJ
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GEORGE J.
2016 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
N/a
Great service good staff
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/10/2017 08:30 AM

Thank you for your response, we hope to earn all 5 stars next time.

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Seattle, WA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks Hyundai of Everett
Great service!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/07/2017 08:09 AM

Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
BB
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Brenda B.
Lake Forest, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people from the owner down are all amazing.
Yes
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/07/2017 08:10 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
SC
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Steve C.
Marysville, WA
2003 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Straight Forward and Knowledgeable
Timely service and done right the first time. Approciate the contacts made during the process of my car's service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/06/2017 08:02 AM

Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Snohomish, WA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Oil change was flawless
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/05/2017 02:02 PM

Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Marysville, WA
2008 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Maintenance
Dealership provided a rental car for the duration of the work. I was able to continue with my busy day without interruption.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/05/2017 08:55 AM

It was our pleasure to serve you!

Employees worked with
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Eric Roberts
Service Advisor
KV
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Khris V.
Marysville, WA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Have had great service here!
The service advisor, Eric has great customer service skills. Very informative and provides timely feedback regarding necessary repairs.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/04/2017 04:19 PM

Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Bothell, WA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Always great service!
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/04/2017 03:29 PM

Thank you for your response!

Employees worked with
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Eric Roberts
Service Advisor
Verified Customer
Lake Stevens, WA
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Always done in a timely manner
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/04/2017 11:28 AM

Thank you, we appreciate your business!

Employees worked with
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Eric Roberts
Service Advisor
JL
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John L.
Lynnwood, WA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Even though it is further from my home, I appriciate the friendly atmospher here.
Service was quick and very well done.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/04/2017 10:16 AM

Thank you for your response.

Employees worked with
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Eric Roberts
Service Advisor
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