CH

Chris Hunt

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(75 reviews)
67

KD
gravatar
KELLIE D.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2023
verified customerVerified Customer
10
Category: Service
Service
Went in for my oil change, tire rotation and a full look over. Fast and friendly customer service all around!!
Haley B. from Mike White Ford of Sandpoint responded on 03/24/2023 02:21 PM

Thank you for your 5-star review, Kellie! We are so glad to hear that your experience with us was fast and friendly. We appreciate your business and look forward to seeing you again soon!

Employees worked with

Verified Customer
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2023
verified customerVerified Customer
10
Category: Service
Service and recall
Impeccable service as usual. Faster than I anticipated
Haley B. from Mike White Ford of Sandpoint responded on 03/17/2023 08:45 AM

Thank you for your kind words! We are so glad to hear that you had a great experience with us and that your service was faster than expected. We strive to provide the best service possible and are glad that we could exceed your expectations.

Employees worked with

AW
gravatar
ANGELA W.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2023
verified customerVerified Customer
10
Category: Service
Service on my car
I have recommended to people to take their vehicles to the service department several times. The people there are very nice and very accommodating to the client. They are very thorough and do it in a very timely manner. Thank you to all.
Haley B. from Mike White Ford of Sandpoint responded on 02/27/2023 04:24 PM

Angela, thank you for the 5 star review! We appreciate your kind words and the referrals! We're grateful to count you as part of the Mike White Ford family!

Employees worked with

Verified Customer
ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2023
verified customerVerified Customer
10
Category: Service
Good experience
It was a good experience
Haley B. from Mike White Ford of Sandpoint responded on 02/08/2023 03:19 PM

Anonymous, thank you for the good review! We look forward to serving you again in the future.

Employees worked with

gravatar
Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
verified customerVerified Customer
10
Category: Service
Great service
Quick professional service every time.
Haley B. from Mike White Ford of Sandpoint responded on 01/31/2023 02:53 PM

Anonymous, thank you for the great review! We're grateful that you give us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employees worked with

VH
gravatar
VICTORIA H.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2023
verified customerVerified Customer
10
Category: Service
Efficient and fast
As always the service dept exceeded our expectations.
Haley B. from Mike White Ford of Sandpoint responded on 01/23/2023 08:18 AM

Victoria, thank you for the fantastic review! Exceeding expectations is always our goal. Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employees worked with

Verified Customer
Sandpoint, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2023
verified customerVerified Customer
5
Category: Service
They asked me to do this…
I am so tired of men thinking women are stupid and treating them as such! When you go to tell someone what is going on with their vehicle you need to treat them with the same respect you would give anyone. I honestly feel like the men in the service department think women know nothing and will fall for anything.
Employees worked with

AK
gravatar
ANN MARIE K.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2023
verified customerVerified Customer
10
Category: Service
Service
Just wanted to let you know how great the guys are at my Ford dealer in Sandpoint Idaho they are really amazing at taking care of my truck being a gal I just want to get in it and drive and you know what I never have any worries about anything even if I asked him a question which may seem off the wall they are nice and courteous and very helpful they are very amazing everyone there deserves a raise. You need to get some more Ford sweatshirts cuz I would like to get one but all there is is biggies
Haley B. from Mike White Ford of Sandpoint responded on 01/11/2023 02:07 PM

Ann, thank you for the awesome review! We're so proud of our team and glad that you've had such great experiences with them. I'll let our Parts department know to order some different sizes of sweatshirts! Thank you for choosing Mike White Ford!

Employees worked with

TM
gravatar
TIFFANY M.
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2023
verified customerVerified Customer
10
Category: Service
Quick informative professional
I already filled this out
Employees worked with

Verified Customer
Sandpoint, ID
2022 Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2022
verified customerVerified Customer
10
Category: Service
Great job
The service was quick and professional
Haley B. from Mike White Ford of Sandpoint responded on 01/02/2023 02:38 PM

Anonymous, thank you for the great review! Quick and professional are always two important things to us. Thank you for choosing Mike White Ford!

Employees worked with

KK
gravatar
KEVIN K.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2022
verified customerVerified Customer
10
Category: Service
Everything done right
The service department hit a home run all the way out of the stadium. I called in for a service appointment and they were able to schedule me in just a couple of days later. I dropped the truck off and they called right on schedule to let me know the work was complete and the truck was ready.

A few days later I had a problem with the drivers window. I was near the dealership so I stopped in to schedule an appointment. Christian, the service writer was able to resolve the issue immediately.

What a great team of people.
Haley B. from Mike White Ford of Sandpoint responded on 01/02/2023 02:37 PM

Kevin, thank you for your trust in our team. We're so glad that Christian and the team were able to get everything sorted out for you. Thank you for choosing Mike White Ford!

Employees worked with

CC
gravatar
CHERIE C.
Sandpoint, ID
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2022
verified customerVerified Customer
8
Category: Service
They Made it Right
Paul (the manager) and Christian (service manager) went to bat for me and took care of an issue that I have been experiencing since I bought my car. Even though it wasn't covered under warranty, they recognized that it was an issue I had brought up multiple times and made it right. I can't tell you how much I appreciated their willingness to ensure my happiness and the calm and professional manner with which they handled the situation.
Employees worked with

CC
gravatar
CHERIE C.
Sandpoint, ID
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/16/2022
verified customerVerified Customer
8
Category: Service
They Made it Right
Paul (the manager) and Christian (service manager) went to bat for me and took care of an issue that I have been experiencing since I bought my car. Even though it wasn't covered under warranty, they recognized that it was an issue I had brought up multiple times and made it right. I can't tell you how much I appreciated their willingness to ensure my happiness and the calm and professional manner with which they handled the situation.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/15/2022
0
Category: Service
Selling lemons and Not Honoring Warrantied
I have had my 2008 Ford Edge for 20 months, and had to bring it in multiple times for service. Some of these problems have not been fixed, and now I'm being told my issues are due to age. Example, I had my car in for an oil change and tire rotation 2 weeks ago, and my brake pads were measured at 8 mm. When I brought it in for repeat issues I've been experiencing, I was told I need to have all of the brake pads and rotors replaced. It sounds like they have been stringing me along so that they can say that these issues are age related, when in fact they should have been addressed prior to my purchase. If this is how they treat disabled vet's, what do you think they will do to you?
Haley B. from Mike White Ford of Sandpoint responded on 12/16/2022 01:06 PM

Cherie, thanks for taking our call this morning! I'm going to resend you this survey after your discussion with Paul!

Employees worked with

LR
gravatar
LONNIE R.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2022
verified customerVerified Customer
10
Category: Service
BEST DEALERSHIP!!!!
GREAT TEAM TO WORK WITH!!
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 11:59 AM

Lonnie, thank you for the 5 star review. We won't argue with you - it's a great team! Thank you for choosing Mike White Ford.

Employees worked with

JH
gravatar
JAMIE H.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2022
verified customerVerified Customer
10
Category: Service
Lovely Service
The service department is wonderful. They make me feel like family. Thank you.
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 11:55 AM

Jamie, thank you for the wonderful review! You are certainly part of the family! We look forward to serving you again in the future. 

Employees worked with

SC
gravatar
SUZANNE C.
Bonners Ferry, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
verified customerVerified Customer
10
Category: Service
Job well done
Thanks
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 11:53 AM

Suzanne, thank you for the 5 star review! We look forward to serving you again in the future. 

Employees worked with

gravatar
Verified Customer
Thompson Falls, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
10
Category: Service
Very friendly and professional
Staff was very friendly, knowledgeable, and professional.
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 11:52 AM

Anonymous, thank you for the 5 star review! We appreciate the kind words for our team and will pass them along. 

Employees worked with

WE
gravatar
WAYNE E.
Heron, MT
2022 Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2022
verified customerVerified Customer
3
Category: Service
Diagnostic to caltic converter why is faulty an why an how this happens no explanation
Lonnie the service manager didn't give me a courtesy call even to inform me he could not go over the concern of service done to my truck to understand the issue due to the Def system would like a more detailed response to validate still waiting for a call
Employees worked with

Verified Customer
Kootenai, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
verified customerVerified Customer
8
Category: Service
oil change
awesome job
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 11:35 AM

Anonymous, thank you for the awesome review! We look forward to serving you again at Mike White Ford!

Employees worked with

SO
gravatar
SCOTT OLIVER MURRELL O.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2022
verified customerVerified Customer
0
Category: Service
Fear
After the last time I complained, my truck had a series of maintenance misadventures, so I am a lit afraid to complain.
Haley B. from Mike White Ford of Sandpoint responded on 12/09/2022 10:48 AM

Scott, we are always wanting honest feedback. If your truck is having continuing issues, please reach out to our Service Manager, Lonnie Rhoads, at (208) 263-3127 or email him a lrhoads@mikewhitefordsandpoint.com We want to make sure that you are totally satisfied with the work that we do.

Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.