CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

Verified Customer

Shady Side, MD

2017 Hyundai Santa Fe

05/14/2018

Service Type: Repair

Verified Customer

Category: Service

Service Department

post

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:53 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Leslie W.

New Carrollton, MD

2012 Hyundai Elantra

ReScore Review™

05/15/2018

Verified Customer

Category: Service

Outstanding.

Thank you for responding. The issues with my vehicle has been resolved. Dimitris the service rep reached out and asked me to bring the car back in. After getting it rechecked he was able to identify and rectify the problem. Thanks again for your excellent customer service. I did go back in and resubmitted my survey.

Recommended

Original Review

05/12/2018

Service Type: Maintenance

Category: Service

Excellent Customer Service

Excellent

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/15/2018 06:17 AM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SS

Shawnn S.

Washington, DC

2010 Hyundai Elantra To

05/11/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent customer service

Sean anticipated my questions and kept me informed of the progress of my repair. I did not expect it to take as long as it did, but the work performed was thorough. The car was clean when I got it back too!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2018 07:29 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EW

Emily W.

Washington, DC

2015 Hyundai Sonata

05/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Very quick

I was in and out less than a hour like Marcus has said

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2018 07:25 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2009 Hyundai Santa Fe

05/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Very disappointed

The service received appears like you are striving to get over on customers by having them pay twice for incorrect repairs.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 03:08 PM

I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2008 Hyundai Tiburon

05/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Another great experience

Sean Tolton ensured another great service experience.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/07/2018 03:04 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

NJ

Nia J.

Glenn Dale, MD

2013 Hyundai Elantra

04/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Attention to detail, appreciate the Hyundai love

Great location in proximity to the needs of its drivers, thanks for always coming thru for my daughter's car....

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/23/2018 02:59 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2015 Hyundai Genesis Co

04/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

OK

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/23/2018 03:10 PM

It was my pleasure speaking to you. Please score this survey based on how you feel your concerns were handled! Please have a great day, and we look forward to having you again as a guest here at Pohanka!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/24/2018 01:44 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/25/2018 07:14 AM

It was my pleasure speaking to you. Please score this survey based on how you feel your concerns were handled! Please have a great day, and we look forward to having you again as a guest here at Pohanka!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2015 Hyundai Tucson

04/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Dmitri was very informative as always and kept me posted while I waited. The shuttle service drivers were very kind and patient to take me back and forth to the metro so I could go to work. My brakes were fixed all around so thank you.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:06 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VS

Valerie S.

Washington, DC

2016 Hyundai Elantra

04/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

They were very knowledgeable and knew what I needed

I like coming there the staff is friendly and knowledgeable

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/18/2018 03:04 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CA

Christopher A.

Washington, DC

2012 Hyundai Genesis

04/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great people and excellent service

Came in to get my window (won’t go down)looked at and left out an hour later. The issue was resolved faster than I was first told( 2 hours), getting in and out at the dealer that fast is unbelievable! Glad I came in!! Thanks Dmitri for all you have done and will do!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2018 12:24 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CB

Carmen B.

Washington, DC

2016 Hyundai Tucson

04/10/2018

Service Type: Repair

Verified Customer

Category: Service

Back light repair

I had a senor alert and came in last week and was told nothing was wrong. The alert came back so I bought it back and this time they resolved the problem.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/11/2018 12:26 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

04/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean

Great service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 04/09/2018 02:16 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

IB

Isaac B.

Bolivar, TN

2015 Hyundai Genesis

03/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Good Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/26/2018 03:01 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MR

Melvin R.

Hyattsville, MD

2011 Hyundai Equus

03/26/2018

Service Type: Repair

Verified Customer

Category: Service

No comment

No comment

Not Recommended

Employees worked with

AB

Amos B.

Bowie, MD

2014 Hyundai Equus

03/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

@

Five stars

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/19/2018 08:01 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AG

Allie G.

Bowie, MD

2014 Hyundai Tucson

03/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

Location

Very good and fast.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/19/2018 08:19 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Bowie, MD

2010 Hyundai Elantra

03/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Quality Customer Service!!

Service techs are friendly and knowledgeable. They recommend required work and provide a timeline as to when the service can be completed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 03/09/2018 10:41 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LR

Lajeania R.

District Heights, MD

2013 Hyundai Elantra

02/25/2018

Service Type: Repair

Verified Customer

Category: Service

Acceptional Service

The professionalism of the male staff. How they greet you when you come into the service department.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/26/2018 08:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AJ

Alton J.

Clinton, MD

2013 Hyundai Equus

02/13/2018

Service Type: Repair

Verified Customer

Category: Service

Alton Jordan

The service person Sean is very helpful and patient with the customer and Asia does her best in getting the customer a loaner to continue their day.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 02/13/2018 12:38 PM

Thank you Mr.Jordan, we appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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