CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

Verified Customer

Capitol Heights, MD

2017 Hyundai Santa Fe S

07/22/2018

Service Type: Maintenance

Verified Customer

Category: Service

Just great as usual

I really LOVE my Santa Fe Sport and the service at its my second one
Pohanka staff was courteous and respectful and i was out of there before I knew it.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2018 03:01 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KG

Karen G.

Arlington, VA

2014 Hyundai Equus

07/17/2018

Service Type: Maintenance

Verified Customer

Category: Service

Management Team, Sales & Service

This dealership goes over and beyond to provide an excellent customer experience. I provided some questions and comments and received a call back. I was very pleased to know that my thought and opinions matter.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/18/2018 09:05 AM

We appreciate your trust, I hope you enjoyed your birthday and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SW

Shirley W.

Clinton, MD

2017 Hyundai Sonata

07/13/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Prompt service, great customer service, comfortable waiting area, free refreshments.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/17/2018 06:47 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SW

Shannon W.

Edgewater, MD

2017 Hyundai Elantra

07/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service you can count on

Fast friendly service. The staff takes extra time to locate when services have been done and what services are needed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/10/2018 12:57 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Largo, MD

2017 Hyundai Sonata

07/08/2018

Service Type: Repair

Verified Customer

Category: Service

My Hyundai Service Visit

The service that day went quick and Representative Sean Tolton was awesome. Pohanka Hyundai should be appreciative to have such a dedicated worker. Keep up the good work!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/09/2018 08:24 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Wash, DC

2016 Hyundai Santa Fe S

07/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service Reciew

The service department was professional, fast, and took great care of my vehicle. I will definitely return for all my Hyundai service needs.

The lack of a military discount is surprising and regrettable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/05/2018 01:13 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JW

Jennifer W.

Waldorf, MD

2017 Hyundai Elantra

06/30/2018

Service Type: Maintenance

Verified Customer

Category: Service

My experience at Pohanka Hyundai Dealership

Very professional, polite, and accurate knowledge to my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/02/2018 09:45 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KM

Kristi M.

Washington, DC

2010 Hyundai Santa Fe

06/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service Visit

Sean in service is awesome!!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/28/2018 11:57 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CC

Clarence C.

Suitland, MD

2006 Hyundai Accent

06/21/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service representative

The service representative with which I usually deal, Sean, is an excellent representative of Pohanka Hyundai. In addition to being very personable, he is outstanding in the following regards: (1) his communication skills, with respect to the specific nature of my vehicles' repair needs , and why; (2) the accuracy of his estimates as to the probable amount of time the repairs will take; and, (3) he has consistently made me aware of discounts for which I am eligible but unaware.

Clarence C.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/21/2018 02:26 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

Denise H.

Oxon Hill, MD

2008 Hyundai Elantra

06/19/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean

My Service Representative is Sean. He is always polite, professional and knows the business. Whenever I come for service I always look for Sean because I know he will take good care of me and my car. Customer service is very important and Sean gives his best every time I come by. When Sean is not there I am disappointed but I still trust I will only receive the best at this particular location.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/19/2018 01:57 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MB

Mia B.

Fort Washington, MD

2013 Hyundai Elantra

06/11/2018

Service Type: Repair

Verified Customer

Category: Service

Excellent Customer Service!

Sean provided a level of customer service that was greatly appreciated. He kept me informed throughout the course of the day as my car was being serviced; which allowed me to be at ease with the cost and work that needed to be done on my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/11/2018 11:54 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SR

Stephanie R.

Upper Marlboro, MD

2017 Hyundai Sonata

06/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Service

Sean was the representative that assisted me was very professional and accurate. I asked him questions and all answers were direct and accurate. He has an excellent personality.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 12:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RB

Rachel B.

District Heights, MD

2017 Hyundai Elantra

06/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

It is nearby.

The staff and service are always courteous and professional when I have come in for service. A good friend just purchased a new Elantra because I have spoken about how I enjoy driving mine.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:56 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CL

Charles L.

Lanham, MD

2015 Hyundai Sonata

06/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

POOR

I was just not happy from beginning to the end and the car was dirty when I asked to clean good to have it appraised....

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/07/2018 10:05 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Waldorf, MD

2012 Hyundai Genesis

05/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Customer Service

The service agent/technician has and and continue to provide outstanding customer service. The service he provides, is why I always return.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:50 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Gwynn Oak, MD

2012 Hyundai Genesis

05/28/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Good work in a timely fashion.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:48 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

VS

Vanessa S.

Upper Marlboro, MD

2017 Hyundai Santa Fe

05/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service Experience

The customer service was exceptional and my car drives like new

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 06/04/2018 06:47 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SS

Sandra S.

District Heights, MD

2017 Hyundai Tucson

05/24/2018

Service Type: Repair

Verified Customer

Category: Service

Exceptional Service

Because if such great staff

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/25/2018 02:16 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

LW

Leslie W.

New Carrollton, MD

2012 Hyundai Elantra

ReScore Review™

05/15/2018

Verified Customer

Category: Service

Outstanding.

Thank you for responding. The issues with my vehicle has been resolved. Dimitris the service rep reached out and asked me to bring the car back in. After getting it rechecked he was able to identify and rectify the problem. Thanks again for your excellent customer service. I did go back in and resubmitted my survey.

Recommended

Employees worked with

Verified Customer

Springdale, MD

2017 Hyundai Santa Fe

05/14/2018

Service Type: Repair

Verified Customer

Category: Service

Cares about Customers

The level of Customer service I received from Marcus Nelson was excellent. He listened to my request and kept me informed. My service was handled quickly and efficiently! I could not have asked for anything more. Very good customer service!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 05/14/2018 07:39 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Displaying Review 221 - 240 of 370 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.