CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

SD

Susan D.

Bowie, MD

2016 Hyundai Tucson

12/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service advisor

Sean Tolton is always helpful always listens and understands what you are asking him and go over and above what he needs to do for customers.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/10/2018 02:55 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DH

Dennis H.

Laurel, MD

2014 Hyundai Sonata

12/04/2018

Service Type: Maintenance

Verified Customer

Category: Service

Thank you for a great job

Customer service reps. The mechanics always does a great job

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/05/2018 03:12 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CL

Cornell L.

Suitland, MD

2013 Hyundai Genesis

12/04/2018

Service Type: Repair

Verified Customer

Category: Service

Great Service

Took my 2013 Genesis here for service and I why treated great by my service advisor Will

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/05/2018 03:10 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HN

Helen N.

Temple Hills, MD

2010 Hyundai Sonata

12/02/2018

Service Type: Maintenance

Verified Customer

Category: Service

customer

Outstanding professionalism and courtesy.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2018 03:02 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

HW

Harriett W.

Washington, DC

2013 Hyundai Elantra

12/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer Service Advisor Sean Tolton us one of the reasons I return to Pohanka Service Dept.

Their are so many auto dealerships, but what determines where I will go is customer service and how well my car was serviced by the dealership. Sean Tolton is the epitome of excellent customer service and client interaction..as Service Manager..he is knowledgeable and his explanation on what is going on with your car is clear and understandable. I never have issues where I have to return my car because something was not done when Sean is my Service Advisor. Quality Assurance is important and I know exactly when I need to return for next scheduled maintenance. Keep up the good work... service department and thank you Sean Tolton.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 12/03/2018 03:02 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TJ

Thelma J.

Washington, DC

2015 Hyundai Sonata

11/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Above average service

I am completely satisfied with service rendered by Pohanka. Service is timely; showroom is clean. Employees are hospitable.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/21/2018 12:34 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

FW

Frederica W.

Capitol Heights, MD

2013 Hyundai Sonata

11/10/2018

Service Type: Repair

Verified Customer

Category: Service

The friendly and professional service.

Wonderful service representative. Talked with me about the work that would be covered by the service for my mileage. Check for any missed recalls. I felt completely informed during my visit.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/12/2018 03:28 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

IB

Isaac B.

Bolivar, TN

2015 Hyundai Genesis

11/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service Advisor

Pleased

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 12:35 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DC

Dwayne C.

Washington, DC

2013 Hyundai Sonata

11/05/2018

Service Type: Repair

Verified Customer

Category: Service

not so great because customer service not up to standards

communication issues, the customer got to car the service department to get updates on what the status is on your vehicle when they holding onto your car for 5 days.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 11/08/2018 02:09 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 11/15/2018 12:03 PM

Thank you for contacting me for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the decision made by your extended warranty company about your sunroof. We have tried to get them to give you special consideration to no avail. Please fell free to reach out if there is any other questions.

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Bristow, VA

2012 Hyundai Santa Fe

10/27/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

The service techs were great and would recommend them separately. Hyundai cars are terrible, this is the second one I owned and I had nothing but problems, I ended up trading my car in. I will never buy another Hyundai again nor will I recommend them to my friends or family.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/29/2018 03:34 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

10/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean was great

Sean is great. Consistent at what he do and treats customer. ??????

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/26/2018 02:53 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CH

Cynita H.

Washington, DC

2018 Hyundai Elantra

10/18/2018

Service Type: Repair

Verified Customer

Category: Service

Service Advisor

My service advisor Sean Talton great guy keeps me up to date on my Vehicles even if I have a problem and can’t make it in right then I call him and he talk me through it until I can make it to him.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/22/2018 06:24 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MH

Monica H.

Clinton, MD

2015 Hyundai Sonata

10/12/2018

Service Type: Repair

Verified Customer

Category: Service

Awesome Experience

Sean, my service advisor was the best. He listened intently to my repair issue and offered the best decision on what should be done. He was just about accurate with the service time and kept me informed of the repairs ad they were being done. Great guy, with excellent customer service skills. Wondering if he can be my personal service advisor each time I visit. #soserious

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

10/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean Make it Great

Sean ?? Again

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

WC

William C.

Upper Marlboro, MD

2014 Hyundai Equus

10/09/2018

Service Type: Maintenance

Verified Customer

Category: Service

Disappointed in Hyundai

I have taken my car in for the same problem since July. I have gone between 2 different locations because the first place did not fix the problem but after taking to second location and agsinnbeing out of a vehicle for days the problem is still not fixed. I have always valued my Hyundai vehicle and service location but after I traded my Genesis for an Equus I have had nothing but problems. My car has had more problems in 6 months than I’ve ever had with any car in 5 years. EVERY TIME My car gets fixed the same issue appears again within 24 hours and I have to turn car back in again/ get a rental car because they NEVER have loaners ( it was a big sales pitch when purchasing the vehicle that when you own an Equus they will pick up your vehicle for service and leave you with another Equus if available - if not it will be another vehicle equivalent to the Equus)
I have never received a loaner and ALWAYS have to rent a vehicle out of pocket. In 1 situation the warranty covered a rental for the first day but other than that I’ve paid OUT OF POCKET.
Unfortunately based on the bad experience and problems with this vehicle my plan of purchasing a G90 next year is no longer going to happen . I am done with dealing with both the vehicle and the dealerships/ service and it is very disappointing because I absolutely loved my Genesis and could never see myself in anything other than a Hyundai. THAT HAS NOW CHANGED.

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/15/2018 03:00 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Upper Marlboro, MD

2017 Hyundai Accent

10/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

everyone is so friendly

Pohanka Hyundai is the best

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/04/2018 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

DT

Deanna T.

Hyattsville, MD

2016 Hyundai Accent

10/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

Customer service

Dmitri was very professional, he handled my situation with the up most urgency, he was patient and understanding and made feel like things were in good hands.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 10/04/2018 02:56 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2011 Hyundai Genesis

09/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding

The Customer service is always great and the waiting area is always clean and nice

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:50 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

ME

Musye E.

Washington, DC

2009 Hyundai Elantra

09/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Sean was Great

Sean was outstanding. Thanks Sean!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2016 Hyundai Elantra

09/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

It's ok

They sell you a car, wait 3 years and constantly call and email you to buy the car back, but want to give you less than the KBB value. They do not offer promotions or incentives like other dealerships do for their customers

Not Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:49 AM

Thank you for your review and for choosing Pohanka for your service

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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