CH

COLIN HENRY

Pohanka Hyundai

Overall Rating

4.6

(364 reviews)

83

Reviews of COLIN HENRY

Verified Customer

Springfield, VA

2015 Hyundai Sonata

09/23/2018

Service Type: Repair

Verified Customer

Category: Service

Service Associate

Friendly and professional. Ensured that I was informed of service done to my vehicle.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:44 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Suitland, MD

2006 Hyundai Accent

09/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great Service at Pohanka Hyundai Dept.

Excellent service received, per usual.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 12:24 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TT

Thaddeus T.

Greenbelt, MD

2014 Hyundai Equus

09/23/2018

Service Type: Repair

Verified Customer

Category: Service

Great customer service representative

Sean Tolton, the Equus Service Representative is a great person to work with on service requests. He is attentive to details and prompt to reply to questions on service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/27/2018 11:20 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Dundalk, MD

2016 Hyundai Elantra

09/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

The. Customer service is excellent

Great customer service and efficient work done on my vehicle

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2018 02:33 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SC

Slats C.

Suitland, MD

2016 Hyundai Sonata

09/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

excellent customer service

excellent customer service, very clean

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/17/2018 08:04 AM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

AB

Andrea B.

Upper Marlboro, MD

2017 Hyundai Elantra

09/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Mr.Will & his team are always efficient

This team never hesitates to acommodate me at a moment's notice. The driver that provides the shuttle service even knows where I live without having to be reminded. Thanks to all of you!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 03:01 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

TS

Tina S.

Upper Marlboro, MD

2015 Hyundai Genesis

09/12/2018

Service Type: Repair

Verified Customer

Category: Service

Hyundai Service

Sean was my Service Advisor and he is excellent. He keep me updated on my car and answered all of my questions. I always call him to check his schedule so he's there when I bring my car in for service.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SW

Steven W.

Leonardtown, MD

2018 Hyundai Elantra

09/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service and staff are wonderful!

I bought my new 2018 Elantra from Pohanka. Not only is the first service complementary, but it was done in about an hour. No appointments taken (tho that would be nice). The service and other staff are kind and courteous. I needed some accessories that they did not have in stock, so my service advisor asked if he could text me when they arrive. I agreed to this, and just a few days later I received a text that they had arrived. Very professional and I will be back!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/14/2018 01:11 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JH

Jeanette H.

Greater Landover, MD

2017 Hyundai Santa Fe S

09/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

My First Service at Pohanka

This was the first time I had my car serviced at your Hyundai Location, I usually return to the dealer where I purchased the car, but you are closer to my home so I decided to give you a try. I was very well pleased, My service person was Will, he greeted me as soon as I entered and guided me through the entire experience. I asked about how long it would take and he gave me a time frame window and the car was completed within that window with no problem.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/13/2018 07:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

EF

Elise F.

Upper Marlboro, MD

2015 Hyundai Sonata

09/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

A Winner!

Came on a Saturday for an oil change. Was expecting to be there for awhile since it was a weekend but surprisingly it was only an hour. While I was waiting, I looked at the showroom cars. Very nice new cars on sale. Would love to get a Hyundai Genesis. That's a winner!

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/06/2018 02:43 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

PM

Paulene M.

Washington, DC

2015 Hyundai Sonata

08/31/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Customer Service

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/04/2018 08:58 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

MR

Michael R.

Washington, DC

2014 Hyundai Sonata

08/29/2018

Service Type: Maintenance

Verified Customer

Category: Service

Michael

Every Body is nice

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/29/2018 03:08 PM

We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

Temple Hills, MD

2017 Hyundai Tucson

08/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

great service

Service was great, I was in and out within an hour. The guy at the desk was very nice and helpful.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 07:56 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

JD

Janet D.

Bowie, MD

2013 Hyundai Genesis Co

08/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Convenience

Convenience

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/23/2018 07:56 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

08/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

great service

Sean Tolton always makes my service great..
He explains what needs to be done and why..

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 02:44 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

CR

Cynthia R.

Temple Hills, MD

2010 Hyundai Sonata

08/06/2018

Service Type: Maintenance

Verified Customer

Category: Service

Walk in service

I was a walk in. I was taken care of on my first visit. Staff was courteous and professional.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/08/2018 07:02 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

SB

Stacey B.

Temple Hills, MD

2016 Hyundai Elantra

07/26/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great job

The service was fast and efficient

Recommended

RALPH D., SERVICE MANAGER from Pohanka Hyundai responded on 07/27/2018 01:16 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed caring for your needs as much as you enjoyed your experience. See you again soon!

Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531

Employees worked with

Verified Customer

Upper Marlboro, MD

2015 Hyundai Sonata

07/25/2018

Service Type: Maintenance

Verified Customer

Category: Service

Feedback For Customer Service

Everyone is friendly and very helpful to explain exactly what service is needed.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:54 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

Verified Customer

District Heights, MD

2015 Hyundai Tucson

07/24/2018

Service Type: Maintenance

Verified Customer

Category: Service

Recent service

This dealership did great work on my car when needed. Only complaint I have is this dealership doesn’t provide a courtesy car when your car is being serviced and also the prices are a bit higher then other Hyundai dealerships.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/25/2018 02:52 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

RW

Robert W.

Clinton, MD

2013 Hyundai Genesis

07/22/2018

Service Type: Repair

Verified Customer

Category: Service

The location and the service

The services performed were excellent and timely.

Recommended

ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 07/23/2018 03:01 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employees worked with

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