BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(459 reviews)
77

CI
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CHRISTOPHER I.
SPOKANE VALLEY, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customerVerified Customer
10
Category: Service
10k service, on time, excellent customer service
On time, excellent customer service
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 09:17 AM

Thank you for your 5-star review, Christopher! We are so glad to hear that you had an excellent experience with us. We strive to provide the best customer service and are glad that we were able to meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

KM
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KIRK M.
Hayden, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/14/2023
verified customerVerified Customer
2
Category: Service
Superduty oil change
First oil change on the diesel truck. Setting appointment was easy. Dropping off vehicle was nice. Perisonalble service advisors. I have a pre paid oil service plan. I wanted synthetic so I asked to pay the difference in oil price. You would think that would have been an option given when I bought the oil service plan. Took awhile for service advisor to get it figured out. After a bit the second figure made sense and paid bill. First attempt didn’t seem correct. Went to truck to see oil on armrest I’m assuming from elbow. And scuff marks on front part of lower door panel from the work boots going in or out of truck. Guess these are things I’ll have to ask about the next oil change. Truck is about a year old and 2500 miles. So you can imagine it’s in clean condition. Not trying to nitpick but feel these few items should be resolved in the future appointments.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 09:17 AM

Thank you for your review, Kirk! We're glad you had a pleasant experience dropping off your F350 and that our service advisors were friendly. We apologize for the confusion with the oil service plan and are glad we were able to get it sorted out. We value your feedback and will use it to improve our services.

Employees worked with

TB
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TAMARA B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2023
verified customerVerified Customer
10
Category: Service
oil change and tire rotation
Done on time and a good price.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2023 01:21 PM

Tamara, thank you for your positive review! We are glad to hear that your oil change and tire rotation went smoothly and pleasantly. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

CB
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CHARLES B.
Mead, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2023
verified customerVerified Customer
9
Category: Service
Lube service
The service was provided in a timely manner as promised. I drive from Spokane to have work done here and not by the dealerships there.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:37 PM

Charles, thank you for the good review. We appreciate you making the drive out to Coeur d'Alene and promise to keep making it worthwhile! Thank you for choosing Mike White Ford!

Employees worked with

JB
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JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customerVerified Customer
10
Category: Service
Great Service
Dropped off truck early due to personal schedule problem. No issue with Mike White... got the work done as requested and ready for pickup as planned. Cost precisely what was quoted... no surprises...

thanks
Dave
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:33 PM

Dave, thank you for the great reviews! We're so glad that your appointment was pleasant and without surprises! Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2023
verified customerVerified Customer
9
Category: Service
quick and easy
recommend
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:31 PM

Anonymous, thank you for the positive review! We're glad that your experience with us was quick and easy. We hope to earn that 5th star on your next experience with us!

Employees worked with

PL
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PATRICK L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2023
verified customerVerified Customer
10
Category: Service
Urgent, unscheduled repair
Mike White Ford service dept. was excellent in taking care of problem that just occurred.. When I called was offered immediate evaluation,,& thankfully they were able & willing to carry out immediate repair.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:52 PM

Patrick, thank you for your kind words. Vehicle emergencies are never fun, and we're glad that we were able to assist. Thank you for trusting the team at Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2023
verified customerVerified Customer
10
Category: Service
Oil change
I came in for an oil change. When I called to set up an appointment they got me in the next day. Work was done quickly and out in good time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:49 PM

Anonymous, thank you for the 5 star review. We're so glad that your oil change was smooth and successful. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

GA
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GEORGE A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2023
verified customerVerified Customer
10
Category: Service
new tires and Ford recall service.
Friendly service as all ways, work completed on time as promised.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:48 PM

George, thank you for the 5 star review! Friendly and pleasant experiences are what we always strive for! Congratulations on the new tires! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Employees worked with

RK
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RAY K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2023
verified customerVerified Customer
10
Category: Service
Service visit for my F350
As usual the crew at Mike White Ford treated me awesome. They always take great care of my vehicles.
Thanks!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:47 PM

Ray, thank you for the awesome review! We love taking care of your and your F350! We look forward to serving you again at Mike White Ford of Coeur d'Alene. 

Employees worked with

Verified Customer
Harrison, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2023
verified customerVerified Customer
8
Category: Service
Good service
Service was good. Staff could definitely be more friendly in the service department. Sales department was very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:46 PM

Anonymous, thank you for the good reviews and good feedback! We will have a meeting with our team to make sure that we're consistently putting our best feet forward. Thank you for choosing Mike White Ford of Coeur d'Alene. 

Employees worked with

RW
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RHONDA W.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
verified customerVerified Customer
10
Category: Service
Awesome very nice people that work there
Awesome very kind people that work at Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:45 PM

Rhonda, thank you for the awesome review! We're very proud of our team and will pass along your kind words! Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

FH
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FREDERICK H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
verified customerVerified Customer
10
Category: Service
Quick and easy
No fuss no muss.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:35 PM

Frederick, thank you for the 5 star review! Quick and easy is how we always hope for our service experiences to be described. We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Employees worked with

RG
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RODNEY G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2023
verified customerVerified Customer
10
Category: Service
Quick and simple
I called for an oil change. They had an appointment for me the next day for my super duty, rotated my tires, called me about an hour and a half after I dropped it off. Gave me a free wash at sqeakys. I trust them with my truck.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:34 PM

Rodney, we're so grateful that you chose to bring your F350 into us for an oil change! We promise to keep working hard for you at Mike White Ford of Coeur d'Alene. 

Employees worked with

Verified Customer
Rigby, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
verified customerVerified Customer
8
Category: Service
Synthetic Oil Change and Service
Vehicle was immediately brought in at the appropriate time for my appointment. Staff was friendly and worked with me to solve all my questions with solutions that work in my world and schedule.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:17 AM

Anonymous, thank you for the 5 star review. We're so glad that you had such a positive experience with our team. Thank you for choosing Mike White Ford!

Employees worked with

ET
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ERIC T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2023
verified customerVerified Customer
10
Category: Service
Fast & efficient
Surprised how fast they serviced my Bronco Sport! Maybe 40 minutes for oil, rotation, inspection, and a couple minor things. Plus it was easy to book service online.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:16 AM

Eric, thank you for the 5 star review! We aim to be both the best and fastest service around without compromising on quality! Thank you for choosing Mike White Ford!

Employees worked with

SC
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Scott C.
HAYDEN, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2023
verified customerVerified Customer
9
Category: Service
First time here - Great Job
Have been driving Fords for years and usually take advantage of “The Works” service. We just moved to the CDA area so had never been to Mike White Ford. Web site easy to make an appointment and appointments were available just a few days out. Arrived at the dealer and immediately greeted. I waited and vehicle was done a few minutes earlier than promised. Since they service all makes I have already made an appointment to get my Jeep serviced. Previous Ford dealer I went to did not give appointments for express service so this was really convenient.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:14 AM

Scott, welcome to the Mike White Ford family! We're so glad that you had such a pleasant experience with our team and look forward to serving you again in the future! Thank you for choosing Mike White Ford!

Employees worked with

CG
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CATRINA G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2023
verified customerVerified Customer
9
Category: Service
Oil change
Very prompt and helpful
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 11:11 AM

Catrina, thank you for the 5 star review. We will share your kind words with our team. Thank you for choosing Mike White Ford!

Employees worked with

PB
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PAUL B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2023
verified customerVerified Customer
10
Category: Service
Service request
Very friendly and great communication skills.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:25 AM

Paul, thank you for the 5 star review! We're so glad that you had such a pleasant experience with our team. We look forward to serving you again in the future!

Employees worked with

KE
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KEVIN E.
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2023
verified customerVerified Customer
10
Category: Service
great service
I have to say working with the service team at Mike White ford is pleasurable one . They always fit me in with timely service and answer all my questions and their prices are reasonable .
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/09/2023 09:23 AM

Kevin, thank you for the great review! We appreciate your kind words and will share them with our team. Thank you for trusting Mike White Ford!

Employees worked with
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