AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(278 reviews)

68

Reviews of Adam Ritch

Verified Customer

Coeur D Alene, ID

01/27/2022

Verified Customer

2

Category: Service

Unsatisfactory Customer Service

I had my car towed to Ford. First of all I never got updates about my vehicle that was very frustrating that I was the that would have to call the dealership to get any updates.I got my car back after a 2 months I was never offered a rental car Ian’s I was very unhappy about that. i found out later they don’t offer rentals which is very odd. My car broke down again so I had it towed back u to o th come to find out it was the module that needed to be replaced, the reason my car was there was for the transmission.I have my car back now I just feel they could of done better with keeping me in the loop I wouldn’t go back if I hav one her issues Thank You

Employees worked with

Service Advisor

JJ

JACK J.

Rathdrum, ID

Ford Super Duty F-250 SRW

01/26/2022

Verified Customer

3

Category: Service

below average

On 1/12/22 I took mey F250 in for starter bendix issue and was told I needed flex plate and commplete starter. I was quoted $1500.00 (verbal) max for the repair. When I picked up the truck the invoice was $1995.29 needless to say I was very disappointed that no even called to let me know about the increase.
1 day later the check engine light came on and I was told the engine needed recalibrated because the trans was removed. I took the truck back in and it was recalibrated. One more day passed and the check engine light came back on and it is still on. called service dept and the earliest they could get my truck in is 2/10/2022.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:45 AM

Jack, thank you for reaching out so that we could have the opportunity to resolve this situation. We appreciate the opportunity to serve you and look forward to seeing you again in the future.

Employees worked with

Service Advisor

JH

JEFFREY H.

Harrison, ID

Ford F350

01/20/2022

Verified Customer

10

Category: Service

Had a knock Censor go out and they fix it in no time

Truck broke down and was stranded in town and they fixed it a s a p they went out of there way to help me

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:29 PM

Jeffrey, thank you for the 5 star review. We're so glad that we were able to get everything sorted for you and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford Expedition

01/18/2022

Verified Customer

10

Category: Service

Great customer service and quickly diagnosing the issue

Customer service was great and they quickly diagnosed the issue. Repaired it the same day and everything is working great.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:29 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

01/15/2022

Verified Customer

10

Category: Service

People make the difference

People are great

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:51 PM

Vern, thank you for the 5 star review! We're very proud of our team and the people that we work with. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

Ford Super Duty F-450 DRW

01/13/2022

Verified Customer

10

Category: Service

Warranty

Adam was very responsive to my needs and worked this vehicle in for a large repair to the drivetrain fairly quickly due to it's being an ambulance. Fast service, quality work

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:26 PM

Anonymous, thank you for the 5 star review. We're so glad that we were able to take care of the ambulance and get it safely back on the road! We'll be sure to pass along your kind words to Adam.

Employees worked with

Service Advisor

RK

RICHARD K.

Newman Lake, WA

Ford Expedition

01/07/2022

Verified Customer

10

Category: Service

Emergency service

Emergency service Mike Whiteford service department is very accommodating and I will certainly use Mike White Ford for service on my expedition in the future.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:33 PM

Richard, thank you for the kind review! We're so glad that your team was able to assist and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WC

WILLIAM C.

Careywood, ID

01/05/2022

Verified Customer

9

Category: Service

Great people

They were professional and did what they told us they would do on time and a little bit before so appreciate all the help

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:21 PM

William, thank you for the great review! We're so glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CM

CHRIS M.

Rathdrum, ID

01/05/2022

Verified Customer

10

Category: Service

Extremely helpful and quick service

I dropped my truck off to get my doors fixed when they had time to get to it, not expecting my truck to be done for several days. They got to my truck and I was picking it up the next day. Very professional and helpful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:57 AM

Chris, thank you for the 5 star review! We're so glad that we were able to get your doors fixed and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LK

LAURA K.

Hayden, ID

12/30/2021

Verified Customer

8

Category: Service

Long wait for appointment paid off.

I had to wait at least 2 months for an appointment for the recall that I was notified about. I was told when I made the 9:45 AM appointment it would be a short one as the service folks would do an inspection and then order the parts needed, if any. So I arrived with some means of keeping me busy only to find that it would be well into the afternoon (3-4 PM) before my car was ready. The replacement parts had already been ordered prior to my arrival as I was told they hadn't had a car NOT needing replacement parts. So I returned home calling my husband rather than wait on the courtesy car. My vehicle was finished by 4 PM so I again returned to the dealership to pick it up for no charge. Hopefully all will work well. Time will tell.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:10 PM

Laura, thank you for the positive review. We're sorry about the miscommunication regarding the time line, but we're glad that we were able to take care of the issue. Please reach out and let us know if you need any additional assistance! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

CH

CHRISTIAN H.

Rathdrum, ID

12/30/2021

Verified Customer

10

Category: Service

GREAT!!

AWESOME JOB.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 02:04 PM

Christian, thank you for the awesome review! We're grateful to count you among the Mike White Ford family! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

12/29/2021

Verified Customer

10

Category: Service

Easy

We have been to Mike White Ford a couple of times. Both times we have walked away saying how nice everyone was and how professional things were handled. The work was done in a timely matter and the waiting area inside is so nice. There isn’t one thing in the negative that we could ever say. We enjoyed our service and when the time comes, we look forward to going back.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:56 PM

Anonymous, thank you for the kind review! We're so glad that you've had such pleasant experiences with our team. It is a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

12/23/2021

Verified Customer

10

Category: Service

In for a recall reprogramming

Service agent met me at door when I pulled in - connected me with advisor who reviewed what needed to be done and gave me a time estimate. Directed me to lounge & called shuttle. Went to another store for an hour - shuttle immediately returned when I called. Had a cup of coffee and then work was done. Advisor reviewed the multi-point inspection thoroughly - and I went on my way. Fantastic, kind and thorough service. ALWAYS bring my Ford to them for anything.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:58 PM

William, thank you for the fantastic review! From start to finish, it sounds like you had a successful and pleasant experience, which is exactly what we like to hear! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

LK

LAURIE K.

Worley, ID

12/23/2021

Verified Customer

10

Category: Service

Professional

I love coming here. They take such good care of you and are always friendly, respectful and they listen.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:55 PM

Laurie, thank you for the 5 star review! We're always glad to see you as well! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

NY

NICHOLAS Y.

Spirit Lake, ID

12/20/2021

Verified Customer

1

Category: Service

Usually I would be happy but now I’m just annoyed. My turbo has always rattled on driver side and ford won’t replace it. Pretty bad when all your buddies laugh when u start your 60k plus pickup!!

So I took pickup in for rattle noise several times to be told it’s cam phasers or what not. Then they say turbo also is making noise but ford won’t authorize it. Guess the extra warranty is useless for actually repairing a failing part they want it to leave u stranded on the freeway first. I didn’t spend this kind of investment to be sidelined!!

Employees worked with

Service Advisor

LJ

LYNDA J.

Smelterville, ID

12/14/2021

Verified Customer

10

Category: Service

key fob

I had lost one of the key less device. So I ordered one and waited until I could get an appointment. I was prepared to pay out of pocket, but my service attendant said, after checking my insurance covered it completely!

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/15/2021 08:59 AM

Lynda, thank you for the 5 star review! We're so glad that we were able to take care of your fob needs and that you didn't need to spend any more! Nice surprises are the best! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Careywood, ID

12/07/2021

Verified Customer

10

Category: Service

Professional

I am always impressed by the professionalism and competence level that I experience with every encounter with every team member at Mike Whites service center. This is not the closest Ford dealership near me but the quality of service makes it worth the additional drive.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:25 PM

Anonymous, thank you for the 5 star review! We so appreciate that you are choosing us over closer dealers. That really means a lot to us! We promise to keep upholding the standards and continuously improving to make it worth your while! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

FR

FRANKLIN R.

Coeur D Alene, ID

12/01/2021

Verified Customer

10

Category: Service

Good job guys.

very happy camper.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 02:39 PM

Franklin, thank you for the 5 star review! We love serving happy campers! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

RV

REBECCA V.

Coeur D'Alene, ID

Chrysler PT Cruiser

11/24/2021

Verified Customer

10

Category: Service

Great service!

Adam in service was very efficient and polite. Also, Joe P in service department is always the Best!!! I have to include Richard who has taken care of my car since 2006. And my best to Lougene. You have a great team!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:48 PM

Rebecca, thank you for the kind review! We're so proud of our team and so glad that you've had such great experiences with so many of them! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

Verified Customer

Sandpoint, ID

Ford F350

11/10/2021

Verified Customer

10

Category: Service

Great service

Always great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/10/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that you had such a pleasant experience! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 81 - 100 of 280 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.