AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(278 reviews)

68

Reviews of Adam Ritch

Verified Customer

Airway Heights, WA

11/04/2021

Verified Customer

10

Category: Service

EXCELLENT SERVICE

Such pleasant employees that always help!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/05/2021 02:19 PM

Anonymous, thank you for the excellent review! We're very proud of our team and so glad that you had such a good experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

ST

SCOTT T.

Post Falls, ID

10/29/2021

Verified Customer

10

Category: Service

Phenomenal

My service adviser was phenomenal in every way. Thank you

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/01/2021 01:32 PM

Scott, thank you for the phenomenal review! We're so glad that Adam has been taking such excellent care of your and your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

GL

GARY L.

Coeur D'Alene, ID

10/27/2021

Verified Customer

10

Category: Service

Review

I had an exceptionally long wait for the shuttle, this was not the driver’s fault.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:18 PM

Gary, thank you for letting us know about your shuttle issue. We will be sure to review what happened so that it does not happen again. We look forward to serving you again in the future!

Employees worked with

Service Advisor

CA

CHRISSIE A.

Coeur D Alene, ID

MERC MNTNER

10/20/2021

Verified Customer

0

Category: Service

They didn't do anything

They had my car for 3 1/2 hrs to tell me my microphone didn't work cause I didn't have one. And also I wanted a upgrade on my navigation system and on the workers paper it said 89.00 well he said an upgrade won't help with your microphone problem (before he even looked at the car) and crossed it off the paper. So when I go to pick up my car I'm charged 99.00 for the diagnostic (I'm fine with) but no upgrade on the navigation system and tells me on a peice of paper where to go to get the cds to upgrade myself and they want 149.00. So I scheduled this appointment over a month ago to get absolutely nothing done waste 3 1/2 hrs with no car and paid 99.00. And then the staff is rude I was in the middle of talking to one and he had to go talk to another worker says he will be back and never saw him again. And the kid who dropped off my car when I said have a good day doesnt say one word or even look at me. Very rude guy that helped me by assuming I didn't want the upgrade when that's what I called for and fix the microphone (which couldn't be without factory mirror). Would never go back

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

10/20/2021

Verified Customer

9

Category: Service

Did what they said they were going to do!

I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JT

JEFFREY T.

Liberty Lake, WA

10/18/2021

Verified Customer

10

Category: Service

Great

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TO

TIM O.

Post Falls, ID

Ford Super Duty F-350 SRW

10/06/2021

Verified Customer

10

Category: Service

Outstanding...

Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employees worked with

Service Advisor

CD

CHARLES D.

Spirit Lake, ID

10/04/2021

Verified Customer

8

Category: Service

Service Dept

Great service, great price but didn't receive the free car wash coupon like last time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employees worked with

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

09/08/2021

Verified Customer

3

Category: Service

Loyal customer, but no return loyalty from this dealership.

Purchased six new vehicles in last ten years, one new vehicle is on order and in transit, appointment set with sales to order another two new vehicles in coming weeks. Performed all service, without exception, for the last eleven years. Purchased many accessories over the years. All this….hundreds of thousands in sales….and had to wait 7 weeks for a simple service appointment. Rethinking my future buying, place of service, business purchases, and recommendations to friends.

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

09/03/2021

Verified Customer

10

Category: Service

GREAT!

WOULD RECOMEND!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BG

BILLY G.

Coeur D Alene, ID

09/02/2021

Verified Customer

10

Category: Service

All good

I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

08/27/2021

Verified Customer

0

Category: Service

2 months to get an appointment

There is an almost 2 month wait to get an oil change. The gentleman who I spoke with was as accommodating as possible, but the inability to schedule an appointment is frustrating, I have a basic service contract and am unable to use it since my mileage would be way past the limit if I wait for Mike White service to get me in.

Employees worked with

Service Advisor

MS

MARK S.

Liberty Lake, WA

08/25/2021

Verified Customer

9

Category: Service

Excellent customer service

Work was completed quickly

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Ford F250

08/22/2021

Verified Customer

9

Category: Service

Just and oil change this time

Not much to say about this visit, as it was a routine oil change.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DT

DENICE T.

Coeur D Alene, ID

Ford Expedition

08/19/2021

Verified Customer

10

Category: Service

Exceeded expectations

On Monday, my brand new Expedition presented a significant oil leak. I called the service department immediately and Cole offered to take a quick look that day to ensure the car was safe to drive, and at the same time booked an appointment for Wednesday to perform a more detailed check. I brought the car in Monday afternoon and was informed the car could not leave for safety reasons; Cole provided a service loaner and promised an update when the car could be better examined, likely on Wednesday which was the day of my original appointment. Adam called mid-morning Tuesday and told me the leaking crankshaft gasket was fixed and I could pick up the car at lunchtime Tuesday. Totally exceeded my expectations. Great customer service and communication by both Cole and Adam.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:46 AM

Denise, thank you for the kind review. It's never a good time when there are issues with a brand new vehicle. We really apprentice your patience and understanding. We're so glad that we were able to take care of the issue and get you back in the car quickly and safely! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Liberty Lake, WA

08/13/2021

Verified Customer

10

Category: Service

AC Fixed

Jesse got my car in and was able to figure out why my AC didn’t work. The issue was fixed and my AC has been working good ever since.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:12 PM

Anonymous, thank you for the 5 star review! We're so glad that Jesse was able to get your AC situation sorted out! It's hot out there and AC isn't exactly optional right now! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DG

DAVE G.

Bellingham, WA

08/03/2021

Verified Customer

Category: Service

the worst service experience I've ever had

I brought my truck in there in morning of the 25th of June when the accessory belt broke on the freeway near you shop. My "service rep" said they'd try to diagnose it that day, but they didn't. The guy didn't call me at all, so I went back to the shop the following Monday. He said it needed a new belt and AC clutch, which is what I told him it needed when I drove it in! That's all they'd done (if they even did that). The guy couldn't tell me when they'd have it done but said it would be 2-3 weeks. So I flew home. Your rep never called me during that time. Didn't even text me. I finally got ahold of him around the 6th of July and he said they hadn't gotten to it. I said I had to buy plane tickets and asked him if they'd have it done by the 20th of July. He said they'd get it by then. I tried to call him several times in that period and he never took the call, never returned it. He didn't even text me like I asked him to. I returned there on the 23rd and you hadn't even started it! So I spent more money on hotels, food, etc., before I could get on a plane again. This time I bought a refundable return ticket because I had no faith he'd get it done the following week when he said he would. Someone there who answered my many calls was able to get a "commitment from the dispatcher" that they'd have it done by Friday 7/30. So I flew back out there and yes, the truck was drivable but they didn't fix it AC! And, of course, no one called me or texted me to tell me that or ask me if they should proceed with that. So after nearly 5 weeks in your shop I have to drive the rest of the way across the country, nearly 2000 miles in late July with no AC. And, to top it off, I'll have to pay someone else to replace the compressor and do the AC work that you didn't do. I've never had a worse experience with any kind of service on anything, through more than 40 years of having my vehicles serviced!

Not Recommended

Employees worked with

Service Advisor

PA

PAT A.

Coeur D'Alene, ID

08/02/2021

Verified Customer

Category: Service

2018 Explorer service

Adam was very helpful & explained everything very good.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Pat, thank you for the 5 star review! We're so glad that you had such a good experience with Adam! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

TA

TRENT A.

Post Falls, ID

07/28/2021

Verified Customer

Category: Service

Great customer service

Stayed in touch and let me know what was going on.

Thank you

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 01:59 PM

Trent, thank you for the great review! We're so glad that you enjoyed the communication level of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Airway Heights, WA

07/20/2021

Verified Customer

Category: Service

quick and friendly service.

quick and friendly service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:32 PM

Anonymous, thank you for the 5 star review! Quick and friendly service are two of our most important goals for all customer experiences! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Displaying Review 101 - 120 of 280 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.