Failure sunroof drain
Since purchasing my vehicle, I have discovered a serious installation failure in the panoramic sunroof drain. This issue only became apparent after the purchase, and it raises significant concerns about the safety, long-term reliability, and value of the vehicle.
When I first brought the vehicle in for repair, the process took approximately two weeks. During that time, it was also sent to an auto body shop to address minor scratches present when I purchased the car. While the vehicle was at the dealership, it sat with water inside for an extended period. When I was told to pick up my vehicle on August 8th, no inspection had been completed to address this water issue. As shown in the attached pictures taken that same day, the water remained in the car.
After I pointed this out, the dealership sent the vehicle to a detail shop. It remained there for another week, only to be returned to me dirty, scratched, and with additional interior damage. I refused to accept the vehicle in this condition, and the dealership then kept it again to attempt further repairs and detailing.
I finally regained possession of my car on August 15th, after being without a vehicle for nearly three weeks due to the service department’s lack of attention to detail and poor care of my property. In addition, the service center failed to properly document everything that occurred, which further demonstrates a lack of professionalism, accuracy, and accountability in handling this matter.
Beyond the inconvenience, I am deeply concerned about the long-term effects of water intrusion in the vehicle’s interior. Prolonged water exposure can cause:
Mold and mildew growth, leading to persistent odors and potential health risks.
Interior damage to carpet, seats, and trim materials.
Electrical issues, as wiring and connectors under the seats and carpet may corrode or short over time.
Rust and corrosion on hidden metal components, compromising vehicle safety and structure.
Reduced resale value, since a history of water damage significantly devalues a vehicle.
What concerns me most is the long-term effect this situation will have if Hyundai does not agree to repurchase the vehicle. I would be left with a defective product that may cause ongoing problems, safety concerns, and a financial burden over time.
Verified Owner
