The service was great overall. The team fixed the problems well. I really liked the thank you bag on
the passenger seat. The text updates were super helpful. I think if you guys got direct feedback and gave a full rundown of what was done, plus future tips, it'd make things even better. My experience was checking in, dropping off my car, and getting a text about the work. After it was done, I paid and got a detailed report. But understanding the technical stuff in the report was a bit tough. Most places give you a quick summary of what's recommended next. Basically, a quick chat with a mechanic or supervisor about what they did and what to look out for would be awesome for future customers, instead of just getting a receipt and a paper summary.
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When we were stuck in snow in the middle of the night and no other towing companies would help, Kevin
took my call and had a truck to us within an hour. Kevin was super helpful and Bob woke up in the middle of the night to tow my car. Very thankful for Twinline towing!
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You guys did a great job fixing my car today. I've never had a problem coming to you guys with anyt
hing and will always recommend you to people.
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My one month old battery died in my truck. I spoke to Will and made arrangements to get the truck the
re. The problem was solved with great cooperation from all involved. There were several other issues that were found in the free vehicle check up that will be fixed in the near future.
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