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West Broad Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,387 Reviews)
68
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Score Details

5 stars
74%
4 stars
13%
3 stars
5%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
187
Total ReScores™
4.5
ReScore™ Average
68
Net Promoter Score ®

Business Details

About

West Broad Hyundai is your Richmond, VA Hyundai dealer. Our Service Department is staffed with expert technicians who provide quality repair and maintenance services. Call us today! West Broad Hyundai is your Richmond, VA Hyundai dealer. Our Service Department is staffed with expert technicians who provide quality repair and maintenance services. Call us today!

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(804) 755-7777
Closed
Business Hours

Business Hours

Mon
7:30 AM - 6:30 PM
Tue
7:30 AM - 6:30 PM
Wed
7:30 AM - 6:30 PM
Thu
7:30 AM - 6:30 PM
Fri
7:30 AM - 6:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
8903 W Broad Street Richmond, VA 23294
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,387 Reviews)
Write a Review
Recent Reviews
KS
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Kimberly S.
Ashland, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2023
10
Category: Service
My best car buying experience yet!
Bruce at West Broad was extremely helpful, and patient and worked diligently to get me the vehicle I was interested in. Once we decided on what we wanted he was in constant contact until the vehicle arrived at the dealership, sending pictures and providing information via text and phone conversations. The day of pick went so smoothly, never have I gotten out of a car dealership following a purchase so early and without complications. Would work with Bruce and West Broad Hyundai any time! They were great!
TW
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Timothy W.
Richmond, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2022
0
Category: Service
Takes far too long
It takes longer and longer to get an oil change. 2.5 hour and still waiting. Looking for alternatives.
CG
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Christina G.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2022
0
Category: Service
Avoid service here
I bought both of my cars from the dealership, and while the salespeople are OK, the service is terrible. I dropped my car off the night before as suggested by the service people. A few weeks earlier they had replaced the back brakes after doing an inspection, and afterwards my entire car was shaking. The guy taking my keys was rude to me and completely nice to my husband. When I called the next day to inquire about the status of my vehicle, they had no record of my car being at the dealership. The woman even asked me if I was sure I called the right place. They finally realized the rude guy from the night before never wrote up a ticket. She said my service advisor would call me back. He didn’t. I called twice and finally got through. He told me I need front rotors even though they replaced the back brakes. I asked him why my car was fine before their service and then shook afterwards and he couldn’t answer me. Two words- never again.
CM
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Crystal M.
Ruther Glen, VA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
West Broad Hyundai is awesome
The staff is professional and friendly, the facility is clean, and I appreciated the video of suggested service for my vehicle.
MS
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Meredith S.
Richmond, VA
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Bad service
They don’t answer the phone when trying to schedule service. They don’t call back. You can’t schedule online. They messed up the heat in my vehicle.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/31/2022 06:03 AM

DO APOLOGIZE FOR YOUR FRUSTRATION, WORKED ONLY ON DRIVERS DOOR ??? 

JL
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Jennifer L.
Sandston, VA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
I was very satisfied when I brought my car down there for the state inspection and I had some other minor things for them to look at I really appreciate Mark and everything he did for me.
West Broad Hyundai does a very good job of making sure that I am taken care of in my car is taken care of I really appreciate everything they do. I will have to say Chris is a good service manager as well.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/31/2022 06:00 AM

THANK YOU

RA
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Richard A.
Washington, DC
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Alway better than expected
I won’t write a long review but I al
Always tried well here, I missed my appointment by a day or two and came early in the morning, and they were still able to help me. Life happens and they understand.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/31/2022 06:01 AM

THANK YOU

DH
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David H.
Ashland, VA
2014 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Tire Air sensor
Pricy for tire air sensor.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/31/2022 06:01 AM

THANK YOU

OY
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Oscar Y.
Richmond, VA
2021 Hyundai Sonata Hev
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
6
Category: Service
Tire was not repaired as they claimed.
Bad service.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/25/2022 04:07 AM

so sorry for the frustration on your last visit, will be in contact

PT
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Peter T.
Richmond, VA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service!
West Broad Hyundai took care of my Elantra in a proffesional way!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/21/2022 06:53 AM

thank you

Verified Customer
Richmond, VA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent service
Very professional. Hyundai respects the promised warranty.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/18/2022 04:06 AM

thank you

MH
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Matthew H.
Richmond, VA
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
Westbroad Hyundai took care of all the issues that where wrong with my brand new car that the dealership I bought it from didn’t care about. There service team and sales team members took care of my concerns and issues and helped me get through it all. Thank you
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/16/2022 02:00 PM

THANK YOU

Verified Customer
Glen Allen, VA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great and Dependable Service
Timely reply to scheduling and kept informed while car was being serviced.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/09/2022 09:55 AM

THANK YOU

DB
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Delores B.
Richmond, VA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Outstanding Customer Service
The staff is always very professional. The wait time is much less than anticipated. I always have a great experience!
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/01/2022 10:22 AM

THANK YOU

Verified Customer
Glen Allen, VA
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very good service
I was not charged for things not needed like other dealerships.
CHRIS H., SERVICE MANAGER from West Broad Hyundai responded on 03/01/2022 09:53 AM

thank you

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