Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon. Van Hyundai is one of the fastest growing dealerships in Dallas! We are located in Carrollton, TX on South I-35. Our Service Center is fully equipped to handle all of your vehicle maintenance needs. Call us today to schedule an appointment, or visit us online. We look forward to seeing you soon.
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Hello,
I want to apologize that you did not get the 5 star service that you deserve, I would love to be able to make this up to you anyway that I can.
that being said if you could take a moment out of your day to contact me, I would like to speak with you on how we can make this right.
Justin Weidman
Van Hyundai Service Director
469-798-2294
I am so sorry that we were not able to provide 5 star cuwtomer service. If you would please reach out to me at your earliest convience I would love to speak to you and see what we can do to make this right.
Hindsight is 20/20, should’ve definitely looked at all reviews before coming to this dealership. My sales Rep was Juan and although he was very respectful and friendly he was very uneducated on the vehicle I was interested in, he provided me false information on what the vehicle was equipped with. Also he wasn’t very confident in the answers he provided. I also don’t believe he was fighting hard enough to get me to the price I was seeking. Darius-Sales manager, again although he was very respectful and friendly he wasn’t 100% honest with me on a lot which I had my liable sources that prove his dishonesty. For one I have my main credit locked and I received an alert on my phone that there was an attempt to run my credit and he came back trying to give me a bogus rate to beat my banks rate. Only .09% less LOL, who gave you permission to run my credit or try? He tried to use the excuse of “oh well your credit is immaculate so it wouldn’t hurt anyway if we did.” Not “if you did”, YOU DID! Is that your choice to make? No, I’m the customer, you don’t make those choices on my credit. Rick-Finance manager was the one, according to Darius, that .09% was coming from Rick. Anyway, I also had discussed why I’m paying $999 for a tint that wasn’t even applied yet, basically they said the charge can’t be removed. I schedule to come in today 11 Feb 2022 0830-0900 for the tint, had a text conversation with Juan the day prior. I arrive to find out he’s not coming in until noon? The failure to communicate to your customer that you won’t be present after telling them to come in at a certain time is ridiculous. I get assisted by another staff member named Lon, I asked that the tint be at the legal limit, which is what I discussed with Juan (with no definitive answer yet upon my arrival). I paid $999 for this tint (ridiculous) so I don’t see why the tint I’m requesting would be far fetched to accommodate. Lon says it’s the basic tint anything more would be extra. EXTRA?! I’m already paying $1k all I’m asking is for LEGAL LIMIT TINT in front. I asked for a store manager Fabian, he corrected the misunderstanding and told Lon limo in back and legal limit in front. This dealership is completely uncoordinated and the sales staff needs to do better with keeping customer in the loop and being transparent and providing accurate information in a timely fashion. Be honest with yourselves you don’t deserve anything higher than 1 star the customer is supposed to leave your business satisfied and not toyed with and misinformed even after a purchase. Enjoy the hold back $ you earned and the commission on all the trumped up charges I wasn’t aware of. Hopefully you’re business will get better stars in the future, by the looks of it you’re not doing too well with your PUBLIC RELATIONS.