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Uptown Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,940 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
1.0
ReScore Average
94
Net Promoter Score ®

Business Details

About

Uptown Auto Service is dedicated to keeping you and your family safe in your automobile. We are dedicated to earning your trust by providing friendly customer service, expertise, value, and speedy service with each visit. Uptown Auto Service is dedicated to keeping you and your family safe in your automobile. We are dedicated to earning your trust by providing friendly customer service, expertise, value, and speedy service with each visit.

Categories
Auto Repair, Auto Maintenance, Tire Sales and Repair
Contact
(330) 821-3065

Business Hours

Mon
8:00 AM - 4:00 PM
Tue
8:00 AM - 4:00 PM
Wed
8:00 AM - 4:00 PM
Thu
8:00 AM - 4:00 PM
Fri
8:00 AM - 4:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
2075 West State St Alliance, OH 44601
Uptown Auto Service 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,940 Reviews)

DS
Deborah S.
Ford F-350 Super Duty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Walk-in oil change
Although I was a walk-in my oil change was worked in quickly. The people were friendly and efficient. They had the filter for my F-350 diesel. They tried to find an equivalent after market filter as these filters are expensive. They kept my bottom line in mind.
Melinda from Uptown Auto Service responded on 05/07/2025 07:14 AM

Thank you for taking the time to share your experience! We're glad we could get you in quickly as a walk-in and that our team was able to provide friendly, efficient service. We understand how important it is to keep costs manageable, and we’re always happy to explore options that work best for our customers—especially with something like an F-350 diesel filter. We appreciate your trust and hope to see you again next time!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

NM
Nick M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2025
verified customerVerified Customer
10
Great service
I was very satisfied with the ease of making my appointment and the expedient handling of my vehicle. Grateful to have my car back so quickly considering the work performed.
Melinda from Uptown Auto Service responded on 05/07/2025 07:20 AM

Thank you for your kind words! We're so glad to hear that scheduling your appointment was easy and that our team was able to take care of your vehicle efficiently. It’s great to know you were pleased with the quick turnaround, especially given the scope of the work. We truly appreciate your business and look forward to serving you again!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

LC
Lisa C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Oil change
Id have to say this was my best automobile maintenance appointment ever in my entire life. The place of business was lovely and comfortable. I noticed they took the time to check my entire vehicle not just the oil and they offered affordable solutions to my issues. Chris was probably the most amazing sales person I've ever encountered and I will be going to uptown auto for any vehicle issue I ever have going forward. Thank you for a marvelous experience!
Melinda from Uptown Auto Service responded on 05/07/2025 07:20 AM

Wow—thank you so much for the incredible feedback! We’re truly honored to hear this was your best auto maintenance experience ever. We're glad you found our facility comfortable and that our team, especially Chris, made such a strong impression. Taking the time to thoroughly check your vehicle and offer affordable solutions is part of our commitment to doing things right. We’re thrilled to have earned your trust and look forward to being your go-to for any future vehicle needs. Thank you again for choosing Uptown Auto!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

JP
JOYCE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Great service
I trust them to work on my car and I like the friendly atmosphere
Melinda from Uptown Auto Service responded on 05/07/2025 07:21 AM

Thank you for your trust and kind words! We’re glad you feel comfortable with us and enjoy the friendly atmosphere—we work hard to make every visit a positive one. We appreciate your support and look forward to seeing you next time!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

MM
MIKE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
9
Great Service
Service was great and was done quickly and professionally.I would recommend Uptown Auto for any automotive repair you need.
Melinda from Uptown Auto Service responded on 05/07/2025 07:22 AM

Thank you for the great feedback! We're happy to hear that you received quick and professional service. Your recommendation means a lot to us, and we truly appreciate your support. We’ll be here whenever you need us!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

JD
Jim D.
Alliance, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
Category: Service
Jim said the business diagnosed the problem and got it all documented. He said it's hard to find that these days.
Recommended
Melinda from Uptown Auto Service responded on 05/07/2025 07:22 AM

Thank you, Jim! We’re glad we could thoroughly diagnose the issue and provide clear documentation. It means a lot to hear that kind of attention to detail stands out—we believe transparency and communication are key to great service. We appreciate your trust!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

JL
Jeremy L.
Minerva, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
Excellent service and communication!
Once again I am extremely happy with the service I received at Uptown. They quickly diagnosed and fixed multiple problems with my vehicles on back to back days. The mechanics were knowledgeable, professional, and explained everything clearly with constant communication throughout the entire process. They were extremely efficient and got both vehicles back to me in a timely manner while both acknowledging and accommodating my busy schedule. I highly recommend Uptown Auto for anyone needing reliable and honest car repair.
Melinda from Uptown Auto Service responded on 05/07/2025 07:23 AM

Thank you so much for the amazing feedback! We're thrilled to hear that you had such a positive experience with us—twice in a row! Our team works hard to provide clear communication, efficient service, and expert care, so it means a lot to know it made a difference for you. We're always happy to accommodate your schedule and are grateful for your trust and recommendation. We’ll be here anytime you need us!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

RW
Richard W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2025
verified customerVerified Customer
10
Great worker's
Always great service
Melinda from Uptown Auto Service responded on 05/07/2025 07:23 AM

Thank you! We truly appreciate your continued support and are always happy to provide great service. Looking forward to seeing you next time!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

NB
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Nancy B.
Canton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Always a good visit.
Always get you in asap and do good work. Got my free tire rotation today because I purchased the tires there. Staff always professional and friendly.
Melinda from Uptown Auto Service responded on 05/07/2025 07:24 AM

Thank you for the great feedback! We're glad we could get you in quickly and take care of your tire rotation. It's always a pleasure to provide quality work and friendly service—your continued support means a lot to us. See you next time!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

TE
gravatar
Terry E.
Minerva, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Service
Always friendly. Easy to make an appointment &get your vehicle serviced.
Melinda from Uptown Auto Service responded on 05/07/2025 07:25 AM

Thank you! We’re happy to hear that you find scheduling easy and enjoy the friendly service. We look forward to taking care of your vehicle whenever you need us!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

VE
gravatar
Vickie E.
Minerva, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
10
Excellent service
Chris & his team do an excellent job at getting your vehicle in when there is an issue & getting that issue fixed & back out the door to you.
Melinda from Uptown Auto Service responded on 05/07/2025 07:26 AM

Thank you for the fantastic feedback! We’re so glad to hear that Chris and the team were able to quickly address and resolve your vehicle’s issue. We pride ourselves on getting you back on the road as smoothly as possible, and it’s great to know that our efforts made a difference. We appreciate your trust and look forward to serving you again!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

JD
John D.
Ohio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2025
verified customerVerified Customer
Category: Service
John said they are real honest and do good work.
Recommended
Melinda from Uptown Auto Service responded on 05/07/2025 07:26 AM

Thank you, John! We really appreciate your kind words. Honesty and quality work are at the heart of everything we do, and we're glad that it shows. We’re grateful for your trust and look forward to helping you with any future vehicle needs!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

LR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Great!
Always great service & adresses the problem quickly! Friendly & very dependable!
Melinda from Uptown Auto Service responded on 05/07/2025 07:27 AM

Thank you so much for the great feedback! We're thrilled to hear that you always receive quick, friendly, and dependable service. We truly appreciate your continued trust and look forward to taking care of your vehicle again soon!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

JH
Jeanine H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
On top of things
I had to change my date to get my car in (audi)...had trouble in the passed ..no one wants to work on them/they don't have the software..I called to see if I could come in a week early...I got in and by 9am I had the information I needed to fix my car....very very efficient.
Melinda from Uptown Auto Service responded on 05/07/2025 07:27 AM

Thank you for sharing your experience! We're so glad we were able to accommodate your schedule and get your Audi taken care of quickly. We know how important it is to have the right tools and software to work on specialized vehicles, and it’s great to hear that we could provide you with the info you needed so efficiently. We appreciate your trust and look forward to assisting you again!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com

DS
gravatar
David S.
Alliance, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
10
Great place
Been a customer for a very long time great auto repair place the owner and employees are very nice
Melinda from Uptown Auto Service responded on 05/07/2025 07:28 AM

Thank you for your continued trust and support! We’re so glad to have you as a loyal customer and appreciate the kind words about our team. We’re always here to provide great service and ensure your vehicle is in good hands. Looking forward to serving you for many more years to come!

Melinda
CFO
330-821-3065
melinda@uptownautoservice.com
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