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Torrington Hyundai

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(903 Reviews)
67
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Score Details

5 stars
80%
4 stars
11%
3 stars
3%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
32
Total ReScores™
4.8
ReScore™ Average
67
Net Promoter Score ®

Business Details

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No Business Hours Provided

Business Hours

* No Time Zone Provided
1446 E. Main Street Torrington, CT 06790
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(903 Reviews)
Write a Review
Recent Reviews
SB
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STEVEN B.
Pleasant Valley, CT
2022 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2024
verified customerVerified Customer
10
Category: Service
Nothing but the best - as is your habit.
I have two Hyundais now, having bought a second one for myself given that my wife's experience with our first continues to go so well. I couldn't be happier. My visit (once again) involved routine maintenance. Nice work, and thanks.
PM
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PETER M.
Bristol, CT
2022 Hyundai Tucson Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2024
verified customerVerified Customer
10
Category: Service
Good experience.
I think a lot of my satisfaction has to do with the car itself. Over 3 years with very little going wrong. The people in service have been great. Hopefully the car will continue to treat me as well as the service people and vice versa.
JR
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JOHN R.
Plainville, CT
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2024
verified customerVerified Customer
9
Category: Service
recall
Everything was great except when I wanted to point out a problem they never came out to look at it said they had nothing to do with it.
RB
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RICHARD B.
Burlington, CT
2023 Hyundai IONIQ 6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2024
verified customerVerified Customer
10
Category: Service
Excellent
Roger was great!
LS
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LINDA S.
Terryville, CT
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2024
verified customerVerified Customer
10
Category: Service
Excellent Service Department
They did a great job on my automobile. Thank you
KG
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KRIS G.
New Milford, CT
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2024
verified customerVerified Customer
10
Category: Service
Engine replaced under warranty
My engine had a bearing failure after 100k miles.
I trust Torrington Hyundai, so even though the failure happened in Danbury, and I lived in New Milford, I had it towed to Torrington.
Roger in Service was communicative, proactive, and helpful through the whole process. In the end, the engine was replaced under warranty and I received a loaner car in the meantime.
This is the kind of customer service that keeps people coming back.
Thanks again Roger
RC
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RALPH C.
Burlington, CT
2023 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2024
verified customerVerified Customer
10
Category: Service
Oil change
The automobile dashboard called for an oil change,.
It was too soon for a oil change so the computer had to be reset correctly.
Industry recall for truck latch was performed.
BB
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BRENDA B.
Litchfield, CT
2024 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2024
verified customerVerified Customer
8
Category: Service
Came in to make an appointment
Shawn was great. I walked in to make an oil change appointment and he got me in right then. I have never had that happen before anywhere
CB
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CHARLES B.
Colebrook, CT
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2024
verified customerVerified Customer
10
Category: Service
repair
good job
Verified Customer
Torrington, CT
2020 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2024
verified customerVerified Customer
6
Category: Service
Great Place to get a Car
I am going to be Completely Honest with this Dealership. Buying are 1st vehicle here was easy, they didn't push a sale on us, they listen to our Concerns and needs, noticing that we are "Bigger People" they pulled cars that would fit us better and make it more comfortable.
Now what I am disappointed on is not the car maintenance they do a wonderful job, it was scheduling for maintenance asking for a loaner which we did in advance to make sure there was a loaner for us and they promised us that they would have one set aside. I have medical issues and cannot sit around a dealership for 4 to 6 hours waiting on our car to be fixed, and if anything goes wrong with me medically my hubby can take me to the hospital.
So we get there expecting the loaner as promised again we scheduled in advance, and to get there and have them say we haven't had a loaner in for a few day's. We were extremely mad, we had to scramble to find someone to help us get home and bring my hubby back in 5 hour's.
You can trust them in buying a great car, but as for promises that's where they lost are trust.
MT
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MARK T.
Salisbury, CT
2023 Hyundai IONIQ 5
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/11/2024
verified customerVerified Customer
6
Category: Service
Not everything was checked properly.
Good experience but I am sure the technician checked everything . After I left I found that the washer fluid was empty and was concerned that not everything was checked. When I got home I called the dealer and the person insisted that they checked everything.
Verified Customer
Winsted, CT
2014 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2024
verified customerVerified Customer
7
Category: Service
It took time but it was right
So I brought my car in because the motor had seized. The shop was full and it took a bit before my car was looked at. When my car was finally seen it was determined I needed a new motor. Before a new motor was installed the insurance company needed to come and verify it was not my fault. There was minimal communication throughout this process. I asked for a loaner and was given an electric vehicle. That was great! While I was there charging my loaner was the only time I received updates on my car. When I picked up my car I did not get a lot of information either. I needed to call back to get the important information like when I will need an oil change.

The staff were friendly and courteous throughout the whole process I just wish they were more forthcoming with information.
Verified Customer
Sharon, CT
2023 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2024
verified customerVerified Customer
10
Category: Service
Great customer service
Had a very good experience when I bought my new suv. at torrington Hyundai dealorship. Staff very friendly and knowledgeable.
LK
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LISA K.
Torrington, CT
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2024
verified customerVerified Customer
10
Category: Service
Tucson Service
As always the service department was wonderful and explained everything
Verified Customer
Torrington, CT
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2024
verified customerVerified Customer
8
Category: Service
Routine maintenance
Great service. Need to improve lead time, however. Routine oil change should not take 3 weeks for appointments. Service area parking also quite limited. All else was very good.
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