business image

Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,199 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,199 Reviews)

CY
gravatar
Christopher Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2025
verified customerVerified Customer
10
Syracuse AutoWorks was, as usual, very professional and did an excellent job.
Professional and very prompt.

MH
Mark H.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2025
verified customerVerified Customer
Category: Service
Mark said they were very explanatory letting him know what was going on with the vehicle.
Recommended

SM
gravatar
Saundra M.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
5 stars
Staff was friendly and very thorough when explaining things. Staff member even took the time to physically show me what was wrong with my oil pan when ready for checkout. Appointments done in timely matter. The cover to my door handle also fell off, and the interior parts of the handle were dangling. I chose to not get it fixed at this time but they went out of their way to zip tie the dangling piece to prevent it from scratching my paint. Trustworthy place, would recommend!
Tim D., Owner from Syracuse Auto Works responded on 02/21/2025 09:32 AM

It sounds like our team hit the mark with you! We're glad to hear that you found our staff friendly and that they were able to show you exactly what was going on with your oil pan—visual aids are always a hit in our book. We’re also happy to hear that we managed to keep your appointment running on time; we know how precious your time is. Kudos to our team for the quick thinking on that door handle issue. A little zip tie here and there can save the day, right? Your trust and recommendation mean a lot to us. We’ll keep making sure your car gets the care it deserves, one zip tie at a time!


NF
Neil F.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2025
verified customerVerified Customer
10
Syracuse Auto Works
Always friendly, professional and quick. Importantly, they are trustworthy.
Tim D., Owner from Syracuse Auto Works responded on 02/21/2025 09:32 AM

We're glad to hear that you found our team friendly and professional. Trust is key when it comes to car repairs, and we strive to keep our reputation as squeaky clean as your well-maintained vehicle. If you ever find yourself needing our services again, we’re here, ready to roll!


LW
Lynnie W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
9
Honest mechanic
I’ve had a few bad experiences since relocating to town and asked around to find someplace to take my Subaru. A friend recommended Syracuse Auto Works and I couldn’t be happier. How do you know you found an honest mechanic? When you come in to get your brakes fixed and they say your brakes are fine. I’ll take my car to them from now on.
Tim D., Owner from Syracuse Auto Works responded on 02/20/2025 09:33 AM

It sounds like you've stumbled upon a rare gem in the world of mechanics. We're glad to hear that your friend pointed you in our direction! We believe honesty is the best policy, especially when it comes to brakes – after all, we wouldn’t want you to stop too soon on the road to happiness. We're looking forward to keeping your Subaru in tip-top shape for many miles to come. Here’s to smooth rides ahead!


LC
gravatar
Laura C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2025
verified customerVerified Customer
10
Available when I needed
Reliable service
Tim D., Owner from Syracuse Auto Works responded on 02/20/2025 09:33 AM

We're glad to hear you found our service reliable. It's always our goal to keep you cruising smoothly without any unexpected pit stops. Thanks for trusting us with your vehicle!


DD
gravatar
Dennis D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
10
Speedy service….again
Had a major 4 wheel drive problem this morning. The team was able to get me in and make the repairs same day. Thank you.
Tim D., Owner from Syracuse Auto Works responded on 02/19/2025 09:32 AM

We're glad to hear that we could get your 4-wheel drive back on track without making you wait too long. Our team loves a good challenge, and making same-day repairs feels like winning the automotive Olympics. If you have any more adventures—or misadventures—on the road, know that we're here to help! Safe travels out there!


LC
Linda C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2025
verified customerVerified Customer
10
Most excellent service for a repair shop
Today was my first time at this shop. I grew up with mechanical family and friends and know my way around a shop. This is the very best mechanic shop I have ever experienced. They were kind courteous and didn’t speak down to me because I a woman or belittle what I was asking. Nor where they pushy for me to do more than what I was asking to be done. Highly recommend this shop for all services
Tim D., Owner from Syracuse Auto Works responded on 02/16/2025 09:32 AM

We’re so glad you had a great experience with us! It sounds like our team really hit the mark when it comes to respecting your knowledge and making sure you felt comfortable. We believe everyone should be treated like an expert—after all, who knows what they want better than you do? Your recommendation means the world to us, and we’re here to keep those wheels turning whenever you need. Cheers to smooth rides ahead!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Thank you. 😆
Great experience 👍🏿
Tim D., Owner from Syracuse Auto Works responded on 02/15/2025 09:32 AM

We’re glad to hear you had a great experience with us! It’s what we aim for—and no, we’re not just trying to pump ourselves up like a car tire. If you need anything automotive, you know where to find us.


TW
Tyler W.
New York
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/13/2025
verified customerVerified Customer
Category: Service
Tyler said they were good, but a little expensive.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 02/15/2025 09:32 AM

We appreciate you sharing your thoughts with us! It's great to hear that you found our service to be good. We're always striving to deliver quality work, though we understand that sometimes the price tag can make you do a double-take. Think of it this way: you’re not just getting a service, you're investing in peace of mind for your vehicle. If you have any specific concerns or suggestions on how we can better serve you in the future, we would love to hear them!


JM
gravatar
John M.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2025
verified customerVerified Customer
10
10 years of excellent service
It's a few months short of 10 years since Tim bought the business. This was my good fortune, since I live close by. I only return to service providers if they provide the service I expect. That means Syracuse Auto Works has consistently provided the service I expect for the past ten years.

Sometimes they have to roll their eyes a little when they hear what I'm asking for, but, you know, automotive technology has changed somewhat since I worked in a Gulf gasoline station over 60 years ago.

More importantly they treat this old fart with respect, or, at least they try their best. 🧙🏻‍♂️
Tim D., Owner from Syracuse Auto Works responded on 02/12/2025 09:32 AM

It's fantastic to hear that you've found a reliable home for your vehicle over the past decade. Ten years is a remarkable milestone where both parties must have developed quite the rapport, akin to a fine wine getting better with age. And yes, we can only imagine the eye rolls when you bring up 'the good old days' of automotive technology; it's a whole different ballgame now! It's great that our team treats you with the respect you deserve, even as they navigate those fascinating stories from your Gulf gasoline station days. Here's to many more years of keeping that trusty ride of yours in tip-top shape!


JG
gravatar
Jeremy G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Quick service
I love these guys I called at 930 to get in for an oil change and tire rotation at 10 o'clock they had me in na truck up by 11 I was on my way service is incredible and love the family like vibes u come in as a friend and u leave as family highly recommend t anyone who needs work done and there prices are hard to beat
Tim D., Owner from Syracuse Auto Works responded on 02/09/2025 09:33 AM

We're glad to hear you enjoyed your visit with us! It's great that we could get you in for an oil change and tire rotation faster than you can say “cheap gas.” Our team strives to create that family atmosphere, and we're happy that it felt like a homecoming. We appreciate your recommendation—it's always nice to welcome new faces into our auto family. Don't hesitate to swing by if you need anything else; we're always ready to keep those wheels turning!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Service
Excellent service as always and very reliable.
Tim D., Owner from Syracuse Auto Works responded on 02/09/2025 09:33 AM

It's fantastic to hear that you consistently receive excellent service from us! We aim for reliability so your car gets the care it deserves without the drama. We appreciate your loyalty and look forward to continuing to keep you on the road.


GR
Ginny R.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
Category: Service
Ginny said they got everything done really fast and they communicated well with her.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 02/07/2025 09:32 AM

We appreciate you taking a moment to share your experience! It sounds like we hit the gas pedal on getting everything done for you while keeping the lines of communication wide open. We're happy to know you were satisfied with the speed and clarity of our service. If there’s ever anything else you need, don’t hesitate to reach out; we’re always here to help keep things running smoothly!


MH
gravatar
Michael H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
Vehicle owner
Had another excellent experience with a replacement of a window washer reservoir. They allowed me to obtain the part and upon receipt they installed it in a very timely manner. They were sensitive to the urgency of this replacement due to the necessity of having this feature working during the present weather conditions.
Tim D., Owner from Syracuse Auto Works responded on 02/06/2025 09:33 AM

We appreciate you taking the time to share your experience. It's great to hear that we were able to help you with your window washer reservoir in a timely fashion. When Mother Nature decides to make it rain, having a functioning washer is definitely a priority! We always do our best to accommodate urgent needs, and it sounds like we hit the mark this time. Thanks for choosing us for your auto care; we look forward to keeping your vehicle in tip-top shape!

Service Coupons and Posts
Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
Learn More

Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
Learn More

We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
Learn More

Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
Learn More


We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
Learn More

We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
Learn More

Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
Learn More

Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
Learn More

? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
Learn More

? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
Learn More

Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
Learn More


Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
Learn More

Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
Learn More

Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
Learn More

Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.