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Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,280 Reviews)
98
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
98
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,280 Reviews)

PW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Syracuse Auto Works !!
Excellent service! Always works with the customer.

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
9
Fast, friendly service
This was my second time going to Syracuse Autoworks. Both times the service was fast and friendly. I will definitely be going back there the next time my car needs servicing.
Tim D., Owner from Syracuse Auto Works responded on 07/23/2025 09:32 AM

It’s fantastic to hear that you had another positive experience with us! The fast and friendly service seems to be our secret recipe for keeping wheels turning and smiles rolling. We're ready and waiting for your car’s next pit stop—just remember to give it a pep talk before it arrives so it knows what to expect!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Great Job
I go to these guys for everything. They are quick and do a good job. They are also super honest.
Tim D., Owner from Syracuse Auto Works responded on 07/19/2025 09:33 AM

We appreciate your trust in us for all your automotive needs! It's great to hear that you find our service quick and our team honest—after all, we believe in treating our customers the way we’d like to be treated (with a side of wit and a sprinkle of grease). If there's anything else we can help with, just give us a shout!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Friendly / Great Service
Knowledgeable … and gave me great explanations of what they needed to fix. Glad I went!
Tim D., Owner from Syracuse Auto Works responded on 07/17/2025 09:32 AM

It’s fantastic to hear that you had a positive experience with our team! We believe that a well-informed car owner is a happy one, so we're glad our explanations hit the mark. If only cars came with instruction manuals as engaging as ours! We appreciate your business and look forward to helping you keep your ride in tip-top shape.


MC
Michelle C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Quick- easy- honest inspection
I always appreciate the service and customer friendliness I get. They even put on my registration sticker on, when I didn’t ask. 👏🙂
Tim D., Owner from Syracuse Auto Works responded on 07/11/2025 09:33 AM

We're glad to hear that our service and friendly faces left a positive impression on you! It sounds like our team took your registration sticker quest to heart. If only they could help with parking too! Your support means a lot to us, and we look forward to keeping your vehicle in top shape.


LK
Livia K.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
Category: Service
Livia said she had an issue it was an emergency, and they took it right away and were done quicker then they said. The price was reasonable.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 07/10/2025 09:33 AM

We're glad to hear that we could help you in a pinch! Emergencies can be stressful, so we're happy our team was able to jump right in and get the job done even faster than expected. Plus, it’s great to know you found our prices reasonable—after all, we believe everyone deserves a break, even if it’s just at the repair shop! If you ever find yourself in another automotive pickle, know that we’re just a call away.


JM
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Jeffrey M.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
10
excellent
They diagnosed the problem - fixed it - price lower than the estimate - jwm
Tim D., Owner from Syracuse Auto Works responded on 07/09/2025 09:33 AM

We're glad to hear you had a smooth experience with us! It sounds like we pulled off a little magic by diagnosing the issue and then surprising you with a lower price. It's not every day you get more than you bargained for! If you encounter any more automotive mysteries, feel free to bring them our way.


SE
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Scott E.
Pulaski, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2025
10
My vehicle
Best experience I've ever had at a garage the guys were very knowledgeable and very honest Amanda was very very helpful when I got there I would suggest to anyone in the Syracuse or even outside the Syracuse area it is so worth coming there I've never been to a mechanic where they actually gave me a quote and it was less than the quote instead of over it just want to thank everyone down there especially Tim and James and Amanda just an amazing bunch thank you thank you thank you
Tim D., Owner from Syracuse Auto Works responded on 07/02/2025 09:32 AM

We appreciate you taking a moment to share your experience! It sounds like you hit the jackpot finding us. Knowledgeable and honest mechanics? That’s a rare combination, kind of like a unicorn that knows about car repairs! We're glad Amanda was there to help and that our quotes didn’t leave you with a case of sticker shock. We're proud to have such a fantastic team, and your shout-out to Tim, James, and Amanda shows just how much you enjoyed being with us. Your recommendation means the world - it seems like we're not just fixing cars, but also making friends along the way! Safe travels on the roads ahead!


MW
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Mary W.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Excellent Experience & Service!
Great experience, service and staff.
Tim D., Owner from Syracuse Auto Works responded on 06/29/2025 09:33 AM

We're glad to hear your experience was great! Our team loves to keep things running smoothly, and it's always nice to know our efforts are appreciated. If you ever need assistance again, we're just a call away—ready to rev up the customer service!


RY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Satisfied
First appointment.
Professional, Thorough, fair pricing.
I’ll be returning.
Tim D., Owner from Syracuse Auto Works responded on 06/28/2025 09:33 AM

We appreciate you taking the time to share your experience with us! It’s great to hear that you found our team professional and thorough, and that you enjoyed the pricing. We look forward to your next visit—don't worry, we won't keep you waiting too long!


JK
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James K.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Good
Good work by good people
Tim D., Owner from Syracuse Auto Works responded on 06/28/2025 09:33 AM

We appreciate you taking the time to share your thoughts! When it comes to good work, we're happy to deliver, and our team is pretty proud of being good people too. It's always nice to know that our efforts are recognized. If you ever need anything else, we are just a call away!


JC
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J.P. C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Perfect service
I won’t go anywhere else. Tim and James and the whole crew have always taken such good care of me at fair prices. Always honest and reliable.
Tim D., Owner from Syracuse Auto Works responded on 06/25/2025 09:32 AM

We appreciate your loyalty and are glad to hear that Tim, James, and the rest of the crew have made such a great impression. Honesty and reliability are our bread and butter – well, that and fixing cars! We look forward to keeping your vehicle in tip-top shape at fair prices.


SH
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Sandra H.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
10
Auto Service
Great Speedy Service , Great Employees ..Friendly, will recommend service , very knowledgeable
Tim D., Owner from Syracuse Auto Works responded on 06/25/2025 09:32 AM

We’re excited to hear that you had such a positive experience with our team! It sounds like our employees really hit the mark with their speedy service and knowledge. After all, having friendly faces around can make all the difference. We appreciate your referral and look forward to keeping your vehicle in tip-top shape.


TC
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Tom C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Scheduled routine maintenance
As usual, everyone on top of their game. First visit without Mark there. RIP!
Tim D., Owner from Syracuse Auto Works responded on 06/23/2025 09:32 AM

It's great to hear that our team continues to impress, even in Mark's absence. We certainly miss his presence and guidance around here, but we’re committed to maintaining the same level of service he championed. We appreciate your support during this transition and look forward to keeping up the momentum for all our valued customers. Your shout-out means a lot!


TB
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Tykeasa B.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
I just got my car today n it rides so much better thanks Tim and James 🤗
I literally been going here for years and they never disappoint, these guys are amazing. The best in the town !!!!!!!!
Tim D., Owner from Syracuse Auto Works responded on 06/21/2025 09:33 AM

We appreciate your loyalty and are glad to hear that we've consistently hit the mark for you over the years. It sounds like we must be doing something right if we're your go-to spot in town! We'll keep doing our best to live up to the title of "the best." Here’s to many more years of servicing your vehicle and keeping it in prime condition!

Service Coupons and Posts
We're revved up about your stellar review! 🚗💨 On time and on point—that's how we roll! Our team loves sharing their knowledge, so keep those questions coming. Thanks for trusting Syracuse Auto Works! 🙌 #AutoExcellence #CustomerSatisfaction
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Thanks for the love! ❤️ At Syracuse Auto Works, we always put our customers first—because happy customers make for happy cars! 🚗💨 We appreciate your recommendation and can’t wait to help you again. #CustomerFirst #SyracuseAutoWorks
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Thank you for your kind words! We always aim to keep your ride running smoother than a well-oiled machine. 🚗💨 We're always here to pump up your car care! #SyracuseAutoWorks #AutoCareExcellence
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Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
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Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
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Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
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We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
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Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
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We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
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We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
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Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
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? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
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? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
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Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
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Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
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Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
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Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
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Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
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