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Syracuse Auto Works

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,243 Reviews)
97
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
97
Net Promoter Score ®

Business Details

About

Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122. Syracuse Auto Works - We're your "go-to" automotive service and repair shop in Syracuse, NY. Call today for an appointment at 315-476-0122.

Categories
Auto Maintenance, Auto Repair, Repair Shop
Contact
(315) 476-0122

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1224 W Fayette St Syracuse, NY 13204
Syracuse Auto Works' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,243 Reviews)

MH
Mark H.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Mark said they are fantastic and he has been going there for a while.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 05/07/2025 09:32 AM

We’re absolutely delighted to hear that you've had fantastic experiences with us! Having loyal customers like you makes all the hard work worthwhile. It's like having a great band play your favorite tunes; it just keeps getting better with time! If there’s anything more we can do to keep the good vibes going, just let us know.


JB
Joseph B.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Joseph said they did a good fast job.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 05/07/2025 09:32 AM

We appreciate you taking the time to share your experience. It's great to hear our team hit the gas on getting things done quickly and efficiently! We always aim for fast service without sacrificing quality. If your vehicle ever needs a pit stop again, you know where to find us.


AC
Alex C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Tim was super helpful
Tim was super helpful and rigorous when looking over my Car he put on lowering springs and wheel spacers and it came out great he charged me way less than any shop in the area and even stayed late to get it done.
Tim D., Owner from Syracuse Auto Works responded on 05/03/2025 09:33 AM

It's fantastic to hear that Tim made your experience a remarkable one! He’s been known to go the extra mile, or in this case, the extra hour, just to make sure your ride is looking sharp with those lowering springs and wheel spacers. We're always aiming to provide top-notch service without breaking the bank, so it's great that you noticed! Enjoy the newfound look of your car; it's bound to turn a few heads. Safe travels!


KC
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Kathy C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Snow tires off and car inspection. Awesome service as always!
The service was excellent. It is always a pleasure to go to Syracuse Auto Works. Everyone is friendly and very professional.
My car is always safe thanks to them.
Tim D., Owner from Syracuse Auto Works responded on 05/01/2025 09:32 AM

We appreciate your feedback and are glad to hear you had a wonderful experience with us! Creating a friendly and professional atmosphere is a top priority, and it’s great to know our efforts are paying off. Your car's safety is our mission, and we’re delighted to keep it in top shape. We look forward to continuing to serve you and your vehicle!


DW
Dave W.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Always good service
Never an issue and always good work and service.
Tim D., Owner from Syracuse Auto Works responded on 04/27/2025 09:32 AM

We appreciate you taking the time to share your experience! It's great to know that our work and service have consistently hit the mark for you. We're committed to keeping things running smoothly—like your favorite playlist on repeat. If you ever need anything, feel free to reach out!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Perfect Customer Service
Very professional.
On time with my appointment.
Got my vehicle in and out and communicated well.
Tim D., Owner from Syracuse Auto Works responded on 04/25/2025 09:32 AM

We're glad to hear that your experience with us was as smooth as your vehicle after a good tune-up! Timeliness is key in our book, and we're pleased to know we hit the mark. Clear communication is our way of making sure you’re never left in the dark about your vehicle. If you ever have more auto needs, we're here and ready to roll!


DD
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Dennis D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Another quick turnaround
Had my car overheat unexpectantly on Easter. Tim and the team got me in and replaced the busted hose and had my car back by Monday afternoon.
Tim D., Owner from Syracuse Auto Works responded on 04/24/2025 09:32 AM

We're glad to hear that we could help rescue your ride from an unfortunate Easter mishap. It sounds like Tim and the team really stepped up to the plate, and we appreciate you noticing their efforts. Getting you back on the road by Monday afternoon was a must—we know how much you rely on your trusty vehicle. If any more surprises come your way, you know where to find us!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2025
verified customerVerified Customer
10
Worry free
I always know I'm getting great work at a fair price. I never have to worry about that. They were really busy but they knew this was my work van and I needed it back quickly and they got it done ahead of schedule for me. Both my vehicles go here for everything and nowhere else!
Tim D., Owner from Syracuse Auto Works responded on 04/24/2025 09:32 AM

It's fantastic to hear that you're getting the royal treatment at Syracuse Auto Works! We pride ourselves on balancing quality work with fair pricing, and it's great to know that we hit the mark for you. Racing against the clock can be stressful, but it sounds like our team put their best foot forward to keep your work van on the road—just in time to conquer the day. Thanks for trusting us with both of your vehicles, and for being a loyal customer. We’ll keep the engines running smoothly for you!


AC
Anne C.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Always Honest, work completed on time, very friendly owners and stafg
Always Honest, work completed on time, owners and staff very friendly, very trustworthy
Tim D., Owner from Syracuse Auto Works responded on 04/23/2025 09:33 AM

We're glad to hear that you've had a positive experience with us! Honesty and friendliness are our not-so-secret ingredients for a smooth operation. It's like the perfect recipe for automotive happiness. We're committed to keeping your vehicle in top shape and appreciate you letting others know that we aim to do just that!


Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Work on my 2010 Silverado
Brought my truck in for a taillight issue, they figured it out quickly, fixed the problem, suggested future work if issue persists. I choose to bring my truck there as I’m confident in the team and their knowledge. Very courteous staff from phone call to completion!. Second time i brought my truck for service there.
Tim D., Owner from Syracuse Auto Works responded on 04/20/2025 09:32 AM

We appreciate your loyalty and trust in our team! It's fantastic to hear that we could get your taillight issue sorted in a flash. We're always here to provide expert advice for any future needs—like an auto-savvy friend who isn't afraid to point out what needs attention. Thanks for choosing us again! We'll keep the coffee brewing until your next visit.


RT
Richard T.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
Category: Service
Richard said they noticed a loose bolt on the sway bar linkage and tightened it at no extra charge.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 04/20/2025 09:32 AM

It's great to hear you were satisfied with our service! Finding loose bolts can be a bit like playing car bingo, but we're always ready to help out—especially when it comes to keeping your ride safe and sound. No extra charge for a little peace of mind? That's just how we roll. We appreciate your business and hope you enjoy the smoother drives ahead!


BB
Bill B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
quit and on time great job
outstanding service had me in and out with no issues.
Tim D., Owner from Syracuse Auto Works responded on 04/18/2025 09:32 AM

We appreciate you taking the time to share your experience with us. We're delighted to hear that our service hit the mark and had you in and out without any hiccups. It sounds like we might just have a future in speed racing, or at least in getting you back on the road quickly! We look forward to keeping your wheels turning smoothly in the future.


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2025
verified customerVerified Customer
10
Quick
The appointment took less than an hour.
The customer service is excellent; friendly, fast and knowledgeable.
Tim D., Owner from Syracuse Auto Works responded on 04/16/2025 09:32 AM

We appreciate you taking the time to share your experience! It sounds like we hit the bullseye with speed and service. If only we could speed up the traffic, too! We're glad our team was able to assist you efficiently. Your kind words mean a lot to us, and we look forward to keeping your vehicle in top shape for years to come.


RD
Roseann D.
New York
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
Category: Service
Roseann said they do really good work.
Recommended
Tim D., Owner from Syracuse Auto Works responded on 04/16/2025 09:32 AM

We appreciate you taking the time to share your thoughts with us. Knowing that you think we do good work makes our day—almost as satisfying as finding a hidden snack stash! Your support means a lot, and we’ll keep aiming high to ensure our work remains top-notch.


ED
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Elizabeth D.
Liverpool, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
10
I had a great experience!
Employees at Syracuse Auto works are very helpful and honest. They helped fixed my car and it was very fast and efficient.
Tim D., Owner from Syracuse Auto Works responded on 04/12/2025 09:35 AM

We appreciate you taking the time to share your experience with us. It's great to hear that our team delivered speedy and efficient service while keeping things honest—after all, that's how we roll. If your car ever decides to throw a tantrum again, you know where to find us!

Service Coupons and Posts
Thank you for your kind words! We always aim to keep your ride running smoother than a well-oiled machine. 🚗💨 We're always here to pump up your car care! #SyracuseAutoWorks #AutoCareExcellence
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Huge thanks for the kind words! 🎉 Amanda is our scheduling superstar, and we're thrilled you had a speedy experience with us! 🚗✨ We love getting you back on the road quickly! #CustomerAppreciation #SyracuseAutoWorks
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Thanks for the kind words! We're thrilled to keep your vehicle running smoothly. It's our mission to make your car as happy as you are! 🚗✨ Keep rolling with us! #SyracuseAutoWorks #AutoCare
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Thank you for the fantastic review! ?? At Syracuse Auto Works, we take professionalism and trust to a whole new level, just like your car goes from 0 to 60! Keep those wheels turning, and we'll keep the records straight! ?✨ #TrustUs #CarCare
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We're blushing! ? Thanks for your loyalty and fantastic review! We're thrilled to keep your ride running smoothly year after year. Here’s to many more miles together! ?? #SyracuseAutoWorks #CustomerAppreciation
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Thanks for the glowing review! ? We're thrilled to keep your ride running smoothly and love that our friendly team can explain everything—no hidden tricks here! ?? We appreciate your loyalty! #SyracuseAutoWorks #CustomerAppreciation
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We're thrilled to hear you had a great experience with Tim and the crew! ?✨ We promise to keep the good vibes rolling for your next visit. Thank you for the recommendation! ? #SyracuseAutoWorks #CustomerLove
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We're revved up to receive your stellar feedback, Paul! ?? Our team at Syracuse Auto Works is here to provide top-notch service and expertise with a smile. We appreciate your support! #CustomerSatisfaction #AutoExperts
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Thank you for trusting us with your VW! We're thrilled to be your go-to shop for all things automotive. ?? Our team appreciates your continued support! #CustomerAppreciation #VWLove
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Tom! ? We're thrilled to hear you had a top-notch experience at Syracuse Auto Works. We'll keep the great service rolling! ?? #HappyCustomers #AutoWorks
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? Thanks for the awesome review, Jackie! We're thrilled to hear that you had a great experience with us. ? Our team works hard to provide top-notch service and we appreciate your support! #CustomerAppreciation #SyracuseAutoWorks
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? We truly appreciate the kind words, and we're glad to have put your mind at ease! It's all part of the service ?. Thank you for recognizing our dedication to honesty and integrity. #AutoMaintenance #SyracuseAutoWorks
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Thanks for the 5-star review, Mike! ? We're thrilled to hear we've met your expectations again. We appreciate your recommendation and look forward to helping you in the future. #CustomerSatisfaction #AutoWorks
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Thanks for the kind words! ? We strive to provide the best service in Syracuse. #Syracuse #AutoRepair #CustomerService ?
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Thanks for the kind words, Matt! ? We're so glad James was able to provide you with the best service. #Syracuse #CustomerService #110Percent
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Thanks for the great review, Terri! We're so glad you had a great experience at Syracuse Auto Works. ? #Syracuse #Trustworthy #FairPrice
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Thanks for the great review, Dan! ?We're so glad you had a great experience with us. #Syracuse #AutoWorks #HappyCustomer
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